Stan's Auto Sales

We apologize for our delayed response, this was discovered in our junk mail ***, our finance director, has just spoken with the consumer and we are working on resolving the issue

[redacted] blew a rod right through the oil panThe mechanic at [redacted] said it was from abuseEven though he blew it up we got his grandmother to come in and found another vehicle, which we held for him for a month, to sell him and trade him out of his ***We had financing approved but a previous car loan had force placed insurance on itThe new credit union wanted this paid off before they would do the new loanThe original amount was $Because he procrastinated in paying off the loan, the amount was raised to $1, We tried repeatedly, for over a month, to get [redacted] to come in and do the new deal but he kept refusingDuring a phone call he told the salesman, Johnny, that he was not going to do anything and that he was just going to walk awayJohnny told [redacted] that even if he walked away, he still would need to make payments to the bank for the ***He told Johnny not to worry about itWe don't think that [redacted] is a bad person, we think he is just still young and made a poor decision and we should not be held responsible for his mistake

***'s payment would have gone up $per month. There were very few vehicles that the bank would have approved a loan on because of his negative equity. *** says that he is certified at *** for oil changesIf this is the case then we have to believe that he would have known when the vehicle was having problems not to be driving it to the point that a rod blew through the motor and oil pan. The vehicle was abused by ***. In November 2017, *** had planned on abandoning the vehicle at the service shop and walking away. Only now that the bank is calling him about their money is he blaming Stan's Auto Sales for his vehicle's issues. We found him a used motor with 90K miles on it for $1,600. It will cost $700-$to install. If *** can prove that he is up-to-date on his bank payments for the vehicle in question, we will contribute $toward its repair. We are offering this as an act of kindness, not because we believe that this situation is in any way Stan's Auto Sale's fault. We will not take responsibility for someone else's actions after they have purchased a car from us and abused it to its extreme

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Stan called me yesterday, January, 14, to tell me he would be sending a credit of $& 1,to Credit Union of ***r sometime within the next couple of daysI will call *** on Friday or Monday to see it they have received the creditThank you for all your help
Sincerely,
*** ***

*** blew a rod right through the oil panThe mechanic at *** said it was from abuseEven though he blew it up we got his grandmother to come in and found another vehicle, which we held for him for a month, to sell him and trade him out of his ***We had financing approved but a
previous car loan had force placed insurance on itThe new credit union wanted this paid off before they would do the new loanThe original amount was $Because he procrastinated in paying off the loan, the amount was raised to $1,200. We tried repeatedly, for over a month, to get *** to come in and do the new deal but he kept refusingDuring a phone call he told the salesman, Johnny, that he was not going to do anything and that he was just going to walk awayJohnny told *** that even if he walked away, he still would need to make payments to the bank for the ***He told Johnny not to worry about it. We don't think that *** is a bad person, we think he is just still young and made a poor decision and we should not be held responsible for his mistake

She is correct there should be a credit shortly for $and $ with Credit Union of ***rWe had a change in managementThe old manager was in charge of handling refunds on warranty`sI found some other issues that are also to be corrected Thank You for letting me know!
*** ***

Complaint: ***
I am rejecting this response because: I am certified for oil changes I am not a mechanic for engines so how would I know the the engine is badI heard from other people that you guys dont check your vechical from a mechanic that's not a good businessWhy should I pay for a lemonIf I abuse the car then prove it because why in the hell would I abuse a car that I got a loan from explain thatIf it was my fault I would of kept paying on it but I only had it for five weeksMy co worker did my oil change he can explain to you guys too how bad it looks under neath that *** you sold meAll im saying that this needs to go to courtI want you guys to pay for the engine and get it running and I will catch up on my paymentsI seen on your reviews that you guys sold people messed up carsStans is a bad company to go through they will saying anything just to save there buttsYou guys sold me that car and I only had it for weeks I expect you guys to fix the mistake that you guys sold me that carI really want prove that I abused itYou guys can not blame my age for your mistake I have brains I graduated high school got a diplomaMy credit was good before I got that ***Stans really need to ve more responsible for there mistakes
Sincerely,
*** ***

We apologize for our delayed response, this was discovered in our junk mail. ***, our finance director, has just spoken with the consumer and we are working on resolving the issue

We mailed a check for $to the address provided by the customer then he movedhe called screaming and using vulgar language to the extent my employees with warning had to hang up on himI called him back and asked if he had forwarded his mail to the new address he said yes and was asked to
wait until it showed up at the new addressIf not I would stop payment on the check and send another oneMy employees do screen my calls I receive 15-solicitation calls daily but they do take messages I did not receive any about this customerI have been out of town and I am the only signer on my accountI heard nothing about this until I received this complaintWe have stopped payment on the check and we are sending a new one to the new address provided to us today.*** ***