Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There was no screaming or yelling I would like to have a copy of that security tape to see where there was yelling When I inquired with the dealer about payment he advised me he paid for nothing Therefore had no receipt to give me since he was not billed either I went over all the issues with *** when we drove the car together Maybe he should have wrote everything down, instead of repeating to me I have a good car When speaking with *** after the first drop off he would not let me finish a sentence or ask questions I put him on speaker and had a friend listen in Also I was advised that a part needed to be ordered not one that was sitting on the shelf If that was the case that work should have been completed that day if parts were available, instead of me having to bring the car back a second time At no point was a warranty discussed any further besides that it was covered All I received was yes it was covered So if the factory warranty covered it then I should still have been provided with a receipt I do not believe or trust work was done [redacted] nor the front desk mentioned anything else about coverage I took the van to another garage and they found the back brakes needed replaced, the rotors needed cut, and there was also a leak from my oil gasket Which I was advised that it most likely would have never passed inspection So on top of the problems *** claimed to have fixed there were more It was over $in work that needed to be done The dealership paid for it and I was still provided with a receipt of my own of what work was done on my car without having to pay for it If *** billed any warranty company it should be investigated Without a receipt of what was done I can't look further into what actually was completed and who paid/covered it Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no screaming or yelling I would like to have a copy of that security tape to see where there was yelling When I inquired with the dealer about payment he advised me he paid for nothing Therefore had no receipt to give me since he was not billed either I went over all the issues with *** when we drove the car together Maybe he should have wrote everything down, instead of repeating to me I have a good car When speaking with *** after the first drop off he would not let me finish a sentence or ask questions I put him on speaker and had a friend listen in Also I was advised that a part needed to be ordered not one that was sitting on the shelf If that was the case that work should have been completed that day if parts were available, instead of me having to bring the car back a second time At no point was a warranty discussed any further besides that it was covered All I received was yes it was covered So if the factory warranty covered it then I should still have been provided with a receipt I do not believe or trust work was done *** nor the front desk mentioned anything else about coverage I took the van to another garage and they found the back brakes needed replaced, the rotors needed cut, and there was also a leak from my oil gasket Which I was advised that it most likely would have never passed inspection So on top of the problems *** claimed to have fixed there were more It was over $in work that needed to be done The dealership paid for it and I was still provided with a receipt of my own of what work was done on my car without having to pay for it If *** billed any warranty company it should be investigated Without a receipt of what was done I can't look further into what actually was completed and who paid/covered it
Regards,
*** ***
Revdex.com
Case# ***
First of all the customer not once ever told us anything about scratches on her hood and dash lights not working, it would have been addressedWhen the customer inquired about repairs being covered under warranty we responded yes, the dealers warranty
not the extended warrantyThe customer has an Extended Care Penn Warranty for the powertrain only, nothing she complained about is a power train issue hence no claim was ever filed, the dealer ok the installation of good used mount we had on our shelfThe customer also kept screaming and yelling about wanting the receipt for the repairs to her carI told her she would need to retrieve the copy of ay and all bills from the selling dealer because she was billed for nothing, I can not give the customer a copy of the dealers invoice, she must retain a copy from the dealerAs she continued to scream and complain I asked her to leaveThe entire conversation was recorded on our office surveillance cameras in case there is any more accusations made
Stan's Transmission
*** ***
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There was no screaming or yelling I would like to have a copy of that security tape to see where there was yelling When I inquired with the dealer about payment he advised me he paid for nothing Therefore had no receipt to give me since he was not billed either I went over all the issues with *** when we drove the car together Maybe he should have wrote everything down, instead of repeating to me I have a good car When speaking with *** after the first drop off he would not let me finish a sentence or ask questions I put him on speaker and had a friend listen in Also I was advised that a part needed to be ordered not one that was sitting on the shelf If that was the case that work should have been completed that day if parts were available, instead of me having to bring the car back a second time At no point was a warranty discussed any further besides that it was covered All I received was yes it was covered So if the factory warranty covered it then I should still have been provided with a receipt I do not believe or trust work was done [redacted] nor the front desk mentioned anything else about coverage I took the van to another garage and they found the back brakes needed replaced, the rotors needed cut, and there was also a leak from my oil gasket Which I was advised that it most likely would have never passed inspection So on top of the problems *** claimed to have fixed there were more It was over $in work that needed to be done The dealership paid for it and I was still provided with a receipt of my own of what work was done on my car without having to pay for it If *** billed any warranty company it should be investigated Without a receipt of what was done I can't look further into what actually was completed and who paid/covered it Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no screaming or yelling I would like to have a copy of that security tape to see where there was yelling When I inquired with the dealer about payment he advised me he paid for nothing Therefore had no receipt to give me since he was not billed either I went over all the issues with *** when we drove the car together Maybe he should have wrote everything down, instead of repeating to me I have a good car When speaking with *** after the first drop off he would not let me finish a sentence or ask questions I put him on speaker and had a friend listen in Also I was advised that a part needed to be ordered not one that was sitting on the shelf If that was the case that work should have been completed that day if parts were available, instead of me having to bring the car back a second time At no point was a warranty discussed any further besides that it was covered All I received was yes it was covered So if the factory warranty covered it then I should still have been provided with a receipt I do not believe or trust work was done *** nor the front desk mentioned anything else about coverage I took the van to another garage and they found the back brakes needed replaced, the rotors needed cut, and there was also a leak from my oil gasket Which I was advised that it most likely would have never passed inspection So on top of the problems *** claimed to have fixed there were more It was over $in work that needed to be done The dealership paid for it and I was still provided with a receipt of my own of what work was done on my car without having to pay for it If *** billed any warranty company it should be investigated Without a receipt of what was done I can't look further into what actually was completed and who paid/covered it
Regards,
*** ***
Revdex.com
Case# ***
First of all the customer not once ever told us anything about scratches on her hood and dash lights not working, it would have been addressedWhen the customer inquired about repairs being covered under warranty we responded yes, the dealers warranty
not the extended warrantyThe customer has an Extended Care Penn Warranty for the powertrain only, nothing she complained about is a power train issue hence no claim was ever filed, the dealer ok the installation of good used mount we had on our shelfThe customer also kept screaming and yelling about wanting the receipt for the repairs to her carI told her she would need to retrieve the copy of ay and all bills from the selling dealer because she was billed for nothing, I can not give the customer a copy of the dealers invoice, she must retain a copy from the dealerAs she continued to scream and complain I asked her to leaveThe entire conversation was recorded on our office surveillance cameras in case there is any more accusations made
Stan's Transmission
*** ***
###-###-####