The customer stated this resolution: Stan's needs to be investigated for committing fraud against it's customersIt's apparent that they claim that equipment needs unnecessary repair work at extremely high costs and are unwilling to explain the breakdown of charges to their customers For this reason, it is my opinion that they may also be committing tax fraud as well by hiding charges to the customers without explaining what the charges include Along with a stated refund.Mr [redacted] stated he stopped payment on the check We have obliged by shredding the check without processing it Mr [redacted] was abusive to our technician verbally with profanity and belittling him The technician is a retired military veteran that is not accustomed to this type of abuse and disrespect He was rattled by the situation The technician asked to never go back to this home again Mr [redacted] continued his inappropriate demeanor with our parts person We do not expect our people to take this abuse from anyone The parts clerk was justified to terminate the conversation with Mr [redacted] I find it odd that he complains the technician was inspecting the wrong unit in one statement then he says he did not look at both systems for a diagnosis This is contradictory in itself The cost of being in the service business is very expensive We offer service hours a day seven days a week We have trained and insured technicians We have a support staff for the activities in the field We have to charge for our services We stand behind our repairs for one year If in fact there was a wrong diagnosis as Mr [redacted] claims, he would not have been charged for unnecessary repair Flat rate pricing is the standard in the service industry Parts and labor are lumped together to come up with a set price for a given task irregardless of the time it takes to perform the task This allows us to give an 'up front' price versus time and materials pricing We pay the sales tax when we purchase the parts.I will not be contacting Mr [redacted] for further resolution as this is the type of customer that we would choose not to do business with
The customer stated this resolution: Stan's needs to be investigated for committing fraud against it's customersIt's apparent that they claim that equipment needs unnecessary repair work at extremely high costs and are unwilling to explain the breakdown of charges to their customers For this reason, it is my opinion that they may also be committing tax fraud as well by hiding charges to the customers without explaining what the charges include Along with a stated refund.Mr [redacted] stated he stopped payment on the check We have obliged by shredding the check without processing it Mr [redacted] was abusive to our technician verbally with profanity and belittling him The technician is a retired military veteran that is not accustomed to this type of abuse and disrespect He was rattled by the situation The technician asked to never go back to this home again Mr [redacted] continued his inappropriate demeanor with our parts person We do not expect our people to take this abuse from anyone The parts clerk was justified to terminate the conversation with Mr [redacted] I find it odd that he complains the technician was inspecting the wrong unit in one statement then he says he did not look at both systems for a diagnosis This is contradictory in itself The cost of being in the service business is very expensive We offer service hours a day seven days a week We have trained and insured technicians We have a support staff for the activities in the field We have to charge for our services We stand behind our repairs for one year If in fact there was a wrong diagnosis as Mr [redacted] claims, he would not have been charged for unnecessary repair Flat rate pricing is the standard in the service industry Parts and labor are lumped together to come up with a set price for a given task irregardless of the time it takes to perform the task This allows us to give an 'up front' price versus time and materials pricing We pay the sales tax when we purchase the parts.I will not be contacting Mr [redacted] for further resolution as this is the type of customer that we would choose not to do business with