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Standard Auto Care

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Standard Auto Care Reviews (4)

Review: On 2-10-2016 our [redacted] was taken in for a 52 point inspection. The final report listed numerous alleged faults that were clearly false. The report stated the alternator had no output but was clearly a lie because we had it tested before and afterwards and it passed the test by falling between the accepted voltage levels and besides that its a daily driver that always starts. I was told all four tires had thread sticking out but only one had it. It listed it needed wheel bearings struts shocks, sway bar, springs ball joints and BOTH control arms which was another lie.Desired Settlement: I would like a refund but most of all for this incident to be recorded and displayed by the Revdex.com as a caution for the sake of future vustomers to be aware of.

Business

Response:

The customer requested a pre-purchase inspection. The inspection was performed by an ASE certified master technician. Due to the extent of the problems with the car we advised the customer not to purchase or perform any repairs on the vehicle. At no time did we offer to perform any repairs on this vehicle.The customer alleges the alternator is functioning properly. We noted a battery light illuminated on the dashboard. A voltmeter connected to the battery indicated 11.5 volts. It should be 13.5. Three tires were bald and one was showing radial cords. The wheel bearings were loose and the control arm bushings and ball joints exceed allowable play according to specifications. There were other potentially more expensive problems found which caused us to advise the customer not to proceed with this purchase. I would request that the customer have the vehicle inspected at another shop by a certified technician and provide proof of these allegations. I also would request that a formal complained be file with the bureau of automotive repair so that a field technician can as the vehicle and our findings. I am supplying our inspection report and invoice complete with notes. No refund will be issued at this time.

Consumer

Response:

I am rejecting this response because: Now that I've submitted a complaint the business claims to have told me the alternator was reading 11.5 and one tire had thread. I have a witness who was there when we were told all four tires have thread showing and I also have paperwork showing they stated the alternator showed NO output which is clearly contrary to their response.

Review: I brought my car in to be diagnosed on 06/07/2013. Mechanic found that the Idle Control Motor had burned out which caused the Electronic Control Module (ECM) to burn out. A couple weeks later the Service Engine Soon Light came on, but went off after a few days so I didn't think much of it. The car slowly over the remaining few months started to drive bad. I would press on the accelerator and the tachometer would rev up but the car wouldn't go. I finally took it to the Infiniti dealership on 02/03/2014. They found that the Mass Air Flow sensor needed to be replaced and a further issue of the incorrect ECM had been installed in my vehicle. They explained to me that there are two different ECM's for the vehicle. One with a Traction Control System (TCS) and one without. The ECM that was installed by Standard Auto Care was equipped with TCS, but my vehicle does not have that option. Infiniti replaced the ECM with the correct part.I then went to Standard Auto Care about the fact that they installed the wrong part. The owner and a mechanic then told me that there is only one ECM for the vehicle and you simply re-flash it to work with the car, and that multiple other companies like Dodge and Ford are this way. They told me that Infiniti lied to me to up-sell an unnecessary part. Which I verified by looking on-line at three different sites that for my make and model and years before and later they all have two options; ECM's with TCS and ECM's without TCS. The owner then went on to say that I didn't give his shop the chance to check it out and that it was under their warranty still. To which I explained that the part I requested they get when they supplied my options, was a used part, and used parts and customer provided parts are not covered under their warranty. I then went on to explain that I as a consumer are not required to come back and give them a chance if I feel they did an inadequate job initially and I needed a second opinion. The owner finished the conversation repeating the fact that it was under warranty, I didn't give them a chance to look at it, Infiniti was wrong, and that Standard Auto Care would not refund my money.Desired Settlement: Refund of $819.60: Labor- $226.00 Part- $312.50 which I have to give back. Reflash of ECM- $175.00 Towing charge to dealership- $65.00 Taxes- $41.10

Review: Standard auto repair my vehicle and I brought it back for same problem. Then told me that need a new computer and cost 900.00 dollar to fix. So I told the owner that my vehicle did not have to many miles to need a new computer. So I took my vehicle to [redacted] in Davis. They replace the part that standard auto replace it was directed. I took the part back to standard auto and the owner refuse to return what I paid for the part. After he returned it and get his money back. [redacted] install a new computer and did not charge me nothing. So the owner said that he will not return my money because dodge did not charge me.Desired Settlement: To return the money that I paid for the part that he return and got his money back. I paid 293.33 + tax and 172.20 labor. All I want is the part amount.

Business

Response:

Mr. [redacted] brought his van in on 12-14-15 with a check engine light on. Diagnosis confirmed that a transmission shift solenoid pack was defective. After replacing the solenoid pack the vehicle was operating correctly. The vehicle was delivered to the customer. On 12-28-15 Mr. [redacted] returned with a check engine light on and a transmission shift solenoid code. He also complained of being stuck in first gear. We could not duplicate the complaint and retested the shift solenoid pack we installed. It was operating correctly. We communicated that the transmission control computer may have been damaged by the defective solenoid and would have to be replaced if it happened again. Mr. [redacted] declined replacing the computer and took the car back to drive for a while. On 1-12-16 Mr. [redacted] returned again with a check engine light on and a shift code. After retesting everything and not being able to duplicate the problem we recommend to replace the computer again for an intermittent problem. I have available for review our work orders for all three visits with our notes recommending replacing the computer. Mr. [redacted] then takes his car to the dealer for a second opinion on 1-21-16. They also could not duplicate the problem so they recommended replacing the shift solenoid pack which we bought from them originally. As with us the vehicle worked correctly at first so they released the car. Mr. [redacted] then came to us to ask for his money back. We requested to examine the car first as we suspected that it was still not fixed. Mr. [redacted] declined to do so. On 2-27-16 Mr. [redacted] returned to the dealership for the same problem which was not fixed by replacing the solenoid pack again. After keeping the car for one month they also finally recommended replacing the computer. When Mr. [redacted] complained about being charged for the solenoid which he had paid to replace at our shop the dealer agreed to replace the computer for free. Now Mr. [redacted] is asking us to refund his money for our repair which has proven to be a good repair and the recommendation to replace the computer by us has been validated also by the dealer. We performed our repair correctly and made good recommendations to finish the repair and will not refund the repair we performed just because Mr. [redacted] does not want to pay for it. We recommend that Mr. [redacted] file a complaint with the bureau of automotive repair so that a field officer can dissect what really happened here and explain it to Mr. [redacted]. Our invoices and the dealer invoices which Mr. [redacted] presented to us are available for review

Consumer

Response:

I [redacted]. I am asking for the money that I paid to Standard Motor for a transmission solenoid that I returned top them because [redacted] Dealer found it defected. I do not asking for any labor money. All I am asking is for the money that I paid for.

Business

Response:

I have attached our invoices as well as copies of the dealer invoices provided by the customer. As I stated previously the dealer technician mistakenly replaced the transmission solenoid which was not defective. It was the computer after all and that's why they replaced it for free. Because they charged the customer for a solenoid that he did not need. As shown by their invoice the recommendations that we made were correct. The customer decided to get a second opinion at his own expense. The second opinion only confirmed our original evaluation. As I stated I refuse to pay for the other shops or the customers mistakes. In fact he was very lucky that the solenoid he paid for was less than the computer replacement would have cost. The customer is out of line asking us to refund his money. Our repair was good and confirmed finally by the dealer.

Business

Response:

I am refunding the amount that [redacted] refunded to us plus sales tax. I have provided documentation to show the refund. I will mail a check to Mr. [redacted] in the amount of $166.05 to the address I have on file. If you have any further questions you may call us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Consumer states that even though they do not agree with the amount in question they wish to be done with the matter. Consumer states that they accept the business offer and would like the check sent as soon as possible.

Review: I took my 2002 saturn, L300 series with 85,000 in to Standard Auto Care on May 6th because of a check engine light problem, idling, and surging problem. I received a call from [redacted] who is [redacted]'s office assistant and was told it would cost me $283 for a computer diagnosis and maintenance check on car's computer system. I stated that would be fine. But I asked him very specificially with that check would you be able to tell me what is wrong with my car and his answer was yes. picked the car up on may 8th and was told by [redacted] that it is still surging but he think the problem is the exhaust system which he wrote me a estimate of $169. I told him no. I had paid him $1339.00 for his work. I took my car to Goodyear saturday 8th they installed a Map Sensor and EGR Sensor, My car runs perfectly. I paid them $404, I am asking [redacted] for a refund because He incorrectly diagnosed my car.Desired Settlement: I drove my Car to [redacted] may 8th and car was diagnosed and found that the Map Sensor and EGR Sensor were bad. Repairs were made by [redacted] and my car runs perfectly. I am asking for a refund of $404 the amount I paid to [redacted] for Repairing my car. I paid a total of $1339.00 but Standard Auto Care did not repair my car. I sent the shop a letter but received no response.

Business

Response:

I've included a copy of Mr. [redacted]'s original repair order #[redacted]. As you can see we found multiple problems and addressed them individually. Mr. [redacted] claims that we missed the MAP sensor. As you can see at the bottom of the invoice under heading "Recommendations" we advised him to replace the MAP sensor also. Mr. [redacted] is lying about that. He claimed that he ran out of money and actually wrote me a postdated check for a small portion of his bill. I have provided a copy of the check. Compare the date to the date of repair on RO #[redacted]. I have provided a copy of the estimate I gave him for the MAP sensor. His initial diagnostic estimate was quoted to diagnose the fires set of codes, not the second set from RO #[redacted]

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Description: Auto Repair & Service

Address: 2240 Colfax St, Sacramento, California, United States, 95815

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