Standard Awning & Aluminum Reviews (%countItem)
Standard Awning & Aluminum Rating
Address: 799 Hazle St, Hanover Township, Pennsylvania, United States, 18706-2319
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My mother who is 84 years old had a screened-in porch installed on her home in December 2019 and paid $2,850. She was unhappy with the installation of the screened walls. She contacted the owner, Scott P. He came to her home to discuss the issue. He made the claim that how it was installed was fine with him. The walls with the screens were installed with the screens on the inside of the porch. The screens should have been installed on the outside as per the picture he showed before work was agreed to. He said he was not going to change it because it was to hard to install the top of screen because of the rain gutter. When the room was being installed my mother expressed her dissatisfaction with the installer and he said “ that’s how it is”. Scott has been rude and condescending to my mother since the first time we meet him. I was witness to his meetings with her. He installed an awning and the the roof to the porch through a contractor that did work on her house. At our final meeting with him today he told myself and my brother “ well take me to the Magistrate!”. He said she was happy with it for 3 weeks and I told him she has not been! He said he has been dealing with her for 2 months now and he is done. He has awful customer service and especially to and 84 year old senior citizen.
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Complaint: ***
I am rejecting this response because Standard Awning did not give a satisfactory answer. No solution to the problem. Scott P falsely stated what happened at our meeting on Jan 16, 2020, he should remember my brother was a witness to his lack of customer service. I suggested to give my mother the money back and take the screen walls down and we will find someone who is professional and could complete the job correctly. Standard Awning has had to come back twice since the installation of the inclosure to repair four screens that have blown in from the wind. If the screens were installed correctly then is problem would not keep happening. I don’t understand why this business doesn’t want to satisfy a customer.
Regards