Standard Caribbean Shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for sendingHowever, this is not what was requestedNo receipts have been provided to prove that it is indeed there, and I cannot just go by their word.I would like to still receive the receipts or booking number. Am I getting a refund or did they provide receipts that can support their claim of my goods being held at the port in Guyana
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am in receipt of your correspondence regarding the misrouting of *** *** cargo Upon receipt of the cargo, Caribtrans tendered it to the Steamship line for transport to Trinidad Due to Loader error the cargo landed in Guyana The Steamship lines’ agent in Guyana has
been notified that the cargo is to be forwarded to Trinidad and they have submitted the paperwork to the Guyanese CustomsAs you are aware Customs works at their own paceOnce they release the goods we will be better able to give you an approximation of when the cargo will be forwarded to Trinidad Should your client not want the goods sent to Trinidad she will need to let you now ASAP so that we can then have them returned to The United States However this may further delay the process. Should you have any questions please feel free to contact me. Regards, Ask us about our Airfreight Services!!! Dennis R***Caribtrans Logistics LLC*** ** *** ***
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*** ***

I am in receipt of your correspondence regarding the misrouting of [redacted] cargo.  Upon receipt of the cargo, Caribtrans tendered it to the Steamship line for transport to Trinidad.  Due to Loader error the cargo landed in Guyana.   The Steamship lines’ agent in...

Guyana has been notified that the cargo is to be forwarded to Trinidad and they have submitted the paperwork to the Guyanese Customs. As you are aware Customs works at their own pace. Once they release the goods we will be better able to give you an approximation of when the cargo will be forwarded to Trinidad.   Should your client not want the goods sent to Trinidad she will need to let you now ASAP so that we can then have them returned to The United States.  However this may further delay the process. Should you have any questions please feel free to contact me. Regards, Ask us about our Airfreight Services!!! Dennis R[redacted]Caribtrans Logistics LLC[redacted]
[redacted]  [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for sending. However, this is not what was requested. No receipts have been provided to prove that it is indeed there, and I cannot just go by their word.I would like to still receive the receipts or booking number. Am I getting a refund or did they provide receipts that can support their claim of my goods being held at the port in Guyana
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Hello,

My name is [redacted] and I recently used Standard Caribbean Shipping, located in [redacted] to ship a barrel to [redacted] in Trinidad & Tobago. I left the barrel in their care on June [redacted] 2015. It was supposed to be shipped on June [redacted] 2015 and arrive on July [redacted] 2015.

According to them, their agent used for the shipping service was Tropical Shipping. There was some mix up and the barrel was sent to Guyana. Standard Caribbean Shipping said that the Guyanese government has to give permission to release it to be re-shipped back to Trinidad.

I am aware that customs will only get involved if there is some issue with the shipment, so I would like to know what is the hold up. There is no valid explanation as to why it is still in Guyana and has not been released. The total value of the contents and shipping total $824. which I am seeking to be refunded to me if no verifiable documents can be submitted to prove as such.

My children are currently in Trinidad on vacation, and the barrel was filled with clothing, food items, medical supplies, prescription glasses and other miscellaneous stuff needed for the duration of their trip. I cannot afford to re-purchase these items.

I paid for a service and it was not delivered as contracted. Therefore I am seeking an immediate refund for shipping and reimbursement for the items shipped.Desired Settlement: As a result of not having the items delivered by the stipulated time and since no one knows if or when the barrel, will be released and delivered, I am seeking refund for the cost of shipping, in addition to the cost of the items in the barrel. Total cost $824.00

Business

Response:

I am in receipt of your correspondence regarding the misrouting of [redacted] cargo. Upon receipt of the cargo, Caribtrans tendered it to the Steamship line for transport to Trinidad. Due to Loader error the cargo landed in Guyana. The Steamship lines’ agent in Guyana has been notified that the cargo is to be forwarded to Trinidad and they have submitted the paperwork to the Guyanese Customs. As you are aware Customs works at their own pace. Once they release the goods we will be better able to give you an approximation of when the cargo will be forwarded to Trinidad. Should your client not want the goods sent to Trinidad she will need to let you now ASAP so that we can then have them returned to The United States. However this may further delay the process. Should you have any questions please feel free to contact me. Regards, Ask us about our Airfreight Services!!! Dennis R[redacted]Caribtrans Logistics LLC[redacted]