Standard Casualty Company

This will acknowledge receipt of your letter dated September 14, in regard to the above insured, Mrand Mrs [redacted] 's policy and premiumThe policyholders, Mr& Mrs [redacted] , were notified of the premium increase on or about July 12, After review of the policy it was discovered that our system had mistakenly change the Territory rating for their homeWhich resulted in increasing your policy premiumAs a result, we notified the customer on September 27, of the error and that a refund amount for $would be returnedUnfortunately, we were not able to speak with them, but did leave a voice message on their answering machine of the adjustment and to please return our callIn addition, we re-quoted their policy and were able to reduce the annual premium to $This also will be communicated with our policyholders

Revdex.com Corporate Office la Posada Drive Austin, TX Southern County Mutual Insurance Company 0.0001pt 0.65in;">Re: ID Number [redacted] Dear Ms [redacted] : We received your letter regarding a complaint filed by our insured with your officesThe customer states that he filed a claim with us on Sep29, and was contacted by our claims representative on Sep.30, An appointment was scheduled for Thursday, October 2, for the adjuster to meet the insured and inspect the damages Our goal is to inspect all homes with damage as soon as possibleThe original inspection time of October 2, was agreed upon by the insured and the claims representative on the first contactWe apologize for any inconvenience to the insuredThe insured did contact a water restoration service and their bill as well as a check for the damages was sent to the insuredAs part of our service, the insured had a question regarding our payment and the adjuster is taking steps to resolve the issue We believe that we acted to inspect the home and pay the insured for their damages in a reasonable time frame and manner If there are any further questions, please contact usI will be forwarding the insured a copy of this letter