Standard Chartered Bank PLC

To Whom it May Concern, Please be advised that we have reviewed the details of the Complaint you have filed and as a result, we have found that SCB acted in accordance with our agreement with our customer bank in the ***Per request, we will agree to reimburse you via our customer-your
local Bank- the charges that were deducted from the proceedsThis should be available within 2-business daysKindly note that the remaining charges were found to be deducted once funds were returned from the *** BankPlease follwith them directly on these feesTrust this satisfies the nature of this requestRegards, Standard Chartered

Please be advised we are following up with the Bank in the Philippines and our colleagues in country for status of refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still waiting up to this date the reimbursement as what the Standard Chartered response to my complaint but haven't receive anything from [redacted] here in [redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I made a wire transfer on September **, 2015 from bank of America. Bank of America contracted with Standard Chartered bank to deposit the money- $3000- to the beneficiary account, Mainstreet bank (FORMERLY KNOWN AS AFRIBANK), in Nigeria. The transfer was not successful. The beneficiary bank, Mainstreet bank, which is now acquired by Skye bank claims there is no such transfer. I called Standard Chartered bank to lay my complain and these are the identifiers of my case

REFERENCE NUMBER: [redacted]

SEQUENCE NUMBER- [redacted] 1130 AM EASTERN TIME

For Skye bank to refund my money, it asks for only one thing and that is the TELEX COPY of the transaction. Or a paper copy proof that the electronic deposit from Standard Chartered bank was real and true.

Standard Chartered bank refuses to cooperate and provide this proof.Desired Settlement: My requests

1. Provide me the TELEX copy of the transaction or a paper copy or physical copy of the success or delivery of the electronic transaction FROM STANDARD CHARTERED BANK TO MAINSTREET BANK (AFRIBANK)

or

Refund the $3000.

Business

Response:

Copy of payment message with credit to Bank of America: CHIPS 10 - PAYMENT MESSAGE [201] Transmission Data: Format version: 04 Value date: 2015/11/** Send participant: [redacted] Payment Disposition Data: Receive participant: [redacted] (BANK AMERICA, N.A.) Beneficiary type: B (Bank) Compression flag: 2 (Compress response) Preference flag: 1 (No Preference) [[redacted]] Amount: $3000.00 [[redacted]] PSN: [redacted] [[redacted]] SWIFT field 20: [redacted] [321] SWIFT field 21: [redacted] [420] Beneficiary: [redacted] (CHIPS lookup key) [500] Originator: [redacted] (CHIPS lookup key) [610] Receive Bank info: RFD CHIPS SSN [redacted] DD [redacted] PER YR REQUEST [redacted]

Review: Standard Chartered Bank charged a $63 for a [redacted] wire transfer that was never completed.

I was sending money going to US ([redacted]) in the amount of $1020 but money was returned to my bank where I sent the money in the amount of $957 only.

Standard Chartered Bank never indicate why they only returned $957 and not $1020, there is no wire transfer done so why Standard Chartered Bank deducted $63 to $1020.

Standard Chartered Bank never attempt to verify if the account number I gave or details I gave about the bank I was sending the money is correct.

This is an unfair charge to me as it is not that easy to earn money especially $63 they deducted from the money I sent.

The Transaction Reference Number is [redacted]Desired Settlement: I would like the amount $63 charged to me returned.

Business

Response:

To Whom it May Concern, Please be advised that we have reviewed the details of the Complaint you have filed and as a result, we have found that SCB acted in accordance with our agreement with our customer bank in the [redacted]. Per request, we will agree to reimburse you via our customer-your local Bank- the charges that were deducted from the proceeds. This should be available within 2-5 business days. Kindly note that the remaining charges were found to be deducted once funds were returned from the [redacted] Bank. Please follow-up with them directly on these fees. Trust this satisfies the nature of this request. Regards, Standard Chartered

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still waiting up to this date the reimbursement as what the Standard Chartered response to my complaint but haven't receive anything from [redacted] here in [redacted]]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised we are following up with the Bank in the Philippines and our colleagues in country for status of refund.

Review: Standard Chartered Bank unfairly charged me $70 for a SWIFT Wire Transfer that was never completed. The Transaction Reference Number was *-[redacted]. They did not attempt to complete the wire transfer, but returned the funds to my Indian Bank with $70 deducted. Accordingly, I had to seek other Banks to complete the transfer who in turn charged me to complete thr transfer. This is an unfair charge to me as the transaction was never completed. I wrote a letter to Standard Chartered Bank's Client Services Group on **Mar 14 requesting the refund of this $70. Also, talked to their [redacted] and Donald Oakley with no results. No response to my **Mar 14 letter was received.Desired Settlement: Refund to me of the $70 that was charged to me unfairly.

Standard Chartered Bank,

Asked me to sene $1500 for activation fee! after I sen that money they asked me $4500 for transferring money!!!!

when I called the manager and ask any immidate help from them they replied me " be Patient"

Review: I have received 4 SWIFT wire transfers from Russia with Standard Chartered Bank as an intermediary bank. Each wire was sent with instruction on line 71 as "OUR", meaning that the sent amount should be transferred to the beneficiary fully with no deductions. However, there was $15 missing from each wire when the wire arrived at the beneficiary's bank. Total missing money is $75. The wires are listed below:

[redacted] on September **, 2013 sent $4,990.00 received $4,975.00;

[redacted] on October *, 2013 sent $4,990.00 received $4,975.00;

[redacted] on October *, 2013 sent $4,990.00 received $4,975.00;

[redacted] on October *, 2013 sent $4,990.00 received $4,975.00;

[redacted] on October **, 2013 sent $3,771.77 received $3,756.77;

I have launched an investigation with my bank, [redacted], and was told that the wires arrived with missing money from Standard Chartered Bank. I have tried to contact Standard Chartered Bank. I spoke to the agent, [redacted], Client Services Group of Standard Chartered (tel ###-###-#### Ext: *) confirmed that the bank received SWIFT wires with instructions on line 71 as "OUR" and she said that they transferred the full amount for each wire. After I told [redacted] that my bank received $15 less for each wire transfer she refused to provide me with any written documentation.Desired Settlement: I am asking Standard Chartered Bank to wire me the money missing from the wire transfers or $75 .

Consumer

Response:

At this time, I have not been contacted by Standard Chartered Bank PLC regarding complaint ID [redacted].

Sincerely,