Standard Heating & Air Conditioning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for your quick action to resolve our important issue! We love Standard Heating and Air, and will continue to do all our businesswith them, plus I will always recommend them to others! ** ***

Initial Business Response /* (1000, 8, 2015/07/24) */
Prior to receiving this complaint, we had already repaired the air conditioner (at no charge) and proactively refunded the entire inspection charge(s) to the customer
Initial Consumer Rebuttal /* (2000, 10, 2015/07/24) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
They did the right thing

Initial Business Response /* (1000, 5, 2015/12/23) */
On October 13, 2015 Mrs. [redacted] contacted us via phone requesting that Standard Heating perform 3 furnace tune ups. We quoted her $123 plus tax for each tune up, $148 regular price less $25 for the then current coupon for a total of $369...

plus tax, she agreed to the price.
On October 28, 2015 we sent Mrs. [redacted] an invoice for $342.24. We received a partial payment of $252.42 via check on December 3, 2015 along with 3 $30 off coupons, the new advertised coupon. As the original quoted price included a discount and we do not accept multiple discounts as stated in the coupon we did not accept the additional coupons and sent an updated invoice reflecting the $90 balance due. Regrettably we did not receive Mrs. [redacted]'s payment until after a follow-up letter was in process reminding her of the original balance due.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not true. Never were we told it was a "discounted price" It was a direct quote and I applied my coupons and paid the balance in full.