Standard Heating, Cooling, and Insulating

On December 8, Standard came to my house and gave me an estimate on a new boiler because the fuel oil boiler no longer worked. The price before tax was $8,560. I had no way to afford that at the time because I had too much debt. I worked for 10 months for these guys, putting in as many hours as they told me. I spent three-quarters of 2022, from the end of April to the middle of December, traveling for work for the company out of town at their Albany branch. I sat down with Richard in his office in Marcy, NY, and he and I talked about how my boiler no longer worked. I asked him if I could have the same $8,560 quote I had gotten the past December, and I would just give him $100 weekly since I was working for him. He told me yes, and we shook hands. He sent a salesman to my house to take pictures and get a new material list because they couldn't "find the old contract." Weeks later I called him because I heard nothing, and he said we couldn't do that because I'd be paying for a long time. When he gave me my new contract, it was for $15,510.98 plus tax on October 11. I was working out of town for him with three babies and a wife at home, and it was getting cold, so I had no choice but to take out a loan because I needed the furnace.

My complaint and problem is price gouging. I found the old contract, and it's the same as the new contract. There's no reasonable explanation as to why the original quote was doubled. They installed my boiler and knew/know that it was leaking from the time it was installed to now. They sent a tech out to my house, and he told me what was wrong, but they never actually fixed it. They didn't change anything besides cleaning the condensate pump. And now the wall between my garage and basement where the boiler is at is all rotted out and loose and needs to be replaced.