We awoke to.a degree bedroom It's outsideFor the past hour, I have been trying to reach Standard Oil, we have a service agreement with them I will be canceling that and our delivery MondayAdditionally, when they were called on my behalf last fall, they estimated the work that needed to be done at $The part got $and was covered under warranty
To Revdex.com From: John M***, VP Re: BB Complaint [redacted] Date September 21, This will confirm receipt of the above captioned complaint We have reviewed the above captioned complaint and believe that it arises from some misunderstanding in the communications between Standard and our customer We find that the balance on our customer’s account to be $and consists solely of a charge for an oil delivery made on 09/16/ Our records show that a service call was made on that same date but the customer was not charged for the call The only balance owing, as stated before, is for the cost of the oil alone We hope you find this responsive to your inquiryIf you have any further questions regarding this matter, please feel free to contact me
In response to the above captioned complaint: Attached you will find an analysis of [redacted] complaint which I believe was forwarded to him by our Credit Department As stated therein, we do not believe it to be likely that our driver mistook [redacted] /> house for another on the street given fact that it is a closed-end street, the prominence of the house number, the location of the oil fill and the considerable distance between his premises and others on the street Further, and more convincing is the size of both our oil delivery and a delivery made by his new oil company Given the oil usage history of the complainant’s premises; each delivery taken on its own, both by Standard Oil and [redacted] *** is in a lesser amount than either one should have been given the time and weather conditions that had elapsed from the prior delivery in February, However, taken together they are approximately the amount [redacted] *** should have received from either one of the two oil companies if only one of the companies had made a delivery Taken separately, each is too small We believe, based on this, that [redacted] complaint is without merit We hope you find this responsive to your inquiry [redacted] , VP
Look elsewhereNot only do you have to commit to a 60-month contract because they are installing "$equipment" (they mark up significantly)The customer service is AWFULEven the manager Eric is condescending and unhelpfulTake my advice and stay away!
Complaint: [redacted] I am rejecting this response because: Your response is your opinionI have given you mineI refuse to pay for services not received Sincerely, [redacted] ***
size="3">To: Revdex.com From: John M [redacted] Re: Revdex.com Complaint [redacted] Date: 08/23/ I regret that the response to this complaint is overdue but it was received in my e-mail on Monday, August 8, one day after I had departed for an extensive overseas trip Upon investigation, it appears that an electronic payment was made on March 27, by [redacted] ***, apparently on behalf of our customer, [redacted] Despite an extensive search through our records, we are unable to find any record of its receipt We requested [redacted] to query his bank for information regarding the eventual disposition of that payment so that it could be determined if Standard Security or some other entity received it That request was ignored At this point it appears that the amounts in question will, in the absence of any cooperation from [redacted] ***, remain unresolved Given the relatively small balance, we have written off the remaining balance and have closed the account We trust you find this to be responsive to your inquiry and we consider the matter to be closed
We awoke to.a degree bedroom It's outsideFor the past hour, I have been trying to reach Standard Oil, we have a service agreement with them I will be canceling that and our delivery MondayAdditionally, when they were called on my behalf last fall, they estimated the work that needed to be done at $The part got $and was covered under warranty
Standard Oil provides low quality oil and service at the highest priceCustomer service and credit department are nastyGet oil anywhere but here
To Revdex.com From: John M***, VP Re: BB Complaint [redacted] Date September 21, This will confirm receipt of the above captioned complaint We have reviewed the above captioned complaint and believe that it arises from some misunderstanding in the communications between Standard and our customer We find that the balance on our customer’s account to be $and consists solely of a charge for an oil delivery made on 09/16/ Our records show that a service call was made on that same date but the customer was not charged for the call The only balance owing, as stated before, is for the cost of the oil alone We hope you find this responsive to your inquiryIf you have any further questions regarding this matter, please feel free to contact me
In response to the above captioned complaint: Attached you will find an analysis of [redacted] complaint which I believe was forwarded to him by our Credit Department As stated therein, we do not believe it to be likely that our driver mistook [redacted] /> house for another on the street given fact that it is a closed-end street, the prominence of the house number, the location of the oil fill and the considerable distance between his premises and others on the street Further, and more convincing is the size of both our oil delivery and a delivery made by his new oil company Given the oil usage history of the complainant’s premises; each delivery taken on its own, both by Standard Oil and [redacted] *** is in a lesser amount than either one should have been given the time and weather conditions that had elapsed from the prior delivery in February, However, taken together they are approximately the amount [redacted] *** should have received from either one of the two oil companies if only one of the companies had made a delivery Taken separately, each is too small We believe, based on this, that [redacted] complaint is without merit We hope you find this responsive to your inquiry [redacted] , VP
Look elsewhereNot only do you have to commit to a 60-month contract because they are installing "$equipment" (they mark up significantly)The customer service is AWFULEven the manager Eric is condescending and unhelpfulTake my advice and stay away!
Complaint: [redacted] I am rejecting this response because: Your response is your opinionI have given you mineI refuse to pay for services not received Sincerely, [redacted] ***
size="3">To: Revdex.com From: John M [redacted] Re: Revdex.com Complaint [redacted] Date: 08/23/ I regret that the response to this complaint is overdue but it was received in my e-mail on Monday, August 8, one day after I had departed for an extensive overseas trip Upon investigation, it appears that an electronic payment was made on March 27, by [redacted] ***, apparently on behalf of our customer, [redacted] Despite an extensive search through our records, we are unable to find any record of its receipt We requested [redacted] to query his bank for information regarding the eventual disposition of that payment so that it could be determined if Standard Security or some other entity received it That request was ignored At this point it appears that the amounts in question will, in the absence of any cooperation from [redacted] ***, remain unresolved Given the relatively small balance, we have written off the remaining balance and have closed the account We trust you find this to be responsive to your inquiry and we consider the matter to be closed