Standard Plumbing Supply

Standard Plumbing Supply ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 12/07/ Camino Del Rio West San Diego, CA (619) 664- ID [redacted] Attn:? [redacted] ? Dear Revdex.com- This is in response to the complaint from [redacted] It is important for us to explain the nature of our business in order to vindicate our position denying [redacted] request for punitive damages ? Standard Kitchen and Bath in San Diego is a [redacted] showroomWe display fixtures but do not stock inventoryWe special order fixtures for the customers at a discount, and we are set up as a Will CallWill Call means you pick up the items from our locationThe customer knows this, as he has made previous purchasesThe supply chain shipping lead times from [redacted] varies from item to item based on many internal factors outside our stores controlAs a showroom salesperson it is my responsibility to take the order and a staff member calls the customer when the entire order is in ? The K-2757-8-that [redacted] is referring to was the last item to fulfill this particular orderIt did indeed have a long lead timeHe called me incessantly inquiring about the details of our trucking systemAt one point he turned his attention to wanting the purchase order number so he could deal directly with [redacted] Not only is this against our company policy but [redacted] would not allow this even if I were authorized to give out such informationDuring this period [redacted] continued to escalate his agitation with our store and me personallyHe told me because I wouldn’t give him the purchase order number that I was a liar and a cheat.? He claimed he spoke with [redacted] and they told him I could release the informationI held steadfastHe called repeatedly and said nothingThis happened times in hour disturbing our business practices ? Once it was clear to him that he would not get the purchase order number, he called me and said he wanted a truceThis was keen timing as we were preparing to cancel his order entirelyWe put in a special request to pick it up from the [redacted] distribution center in north LA for himUnfortunately the sink was broken so we did not accept it [redacted] then sent another one for him 2nd day air from Dallas to our larger Standard Plumbing Supply CO hub in LAWe have no control over the [redacted] shipping pointsIt was loaded onto another truck that made stops along the wayThe sink was scheduled on that Friday Nov 4thUnfortunately our truck was unable to pick it up as plannedIt was then scheduled to arrive on MondayThis is important because following protocol, the customer picks up at our store ? When I told [redacted] it was still at our Oceanside location he insisted he wanted to drive there and pick it upI got permission from the Showroom Manager of that location to release it to himHowever in no way did we “make him” drive to OceansideHe chose to drive to OceansideThey were kind enough to accommodate him as he had already been an agitated customer on the entire orderIronically, he was very congenial with the Oceanside Showroom Manager and even gave her a hugThere were no signs of the stress he describes in his complaint ? It was after he received his entire order the agitation escalatedHe demanded we give him $for punitive damages for his drive to OceansideWe told him that this could only be taken up with [redacted] customer serviceI contacted customer service regarding his situationThe supervisor informed me that he had already contacted them and they gave him a credit of 25%The NW [redacted] team authorized me to offer him an additional $worth of accessories as an olive branchAs I offered this to him by phone, he said he was only interested in the $our store owed himHe also told me that he would be filing a complaint with the Revdex.com and would be making life difficult ? [redacted] presently has one more large order being filledWe feel we are doing our very best to be professional and are polite and accommodatingHowever our company is unwilling to reimburse him punitive damagesIn writing this letter it is my hope that I have explained the situation effectivelyThank you for your consideration in this matter ? Sincerely, ? [redacted] Showroom Sales Standard Kitchen and Bath Camino Del Rio West San Diego, CA [redacted]

Standard Plumbing Supply
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 12/07/
Camino Del Rio West
San Diego, CA
(619) 664-
ID ***
Attn:? ***
?
Dear Revdex.com-
This is in response to the complaint from *** ***It is important for us to explain the nature of our business in order to vindicate our position denying *** *** request for punitive damages
?
Standard Kitchen and Bath in San Diego is a *** showroomWe display fixtures but do not stock inventoryWe special order fixtures for the customers at a discount, and we are set up as a Will CallWill Call means you pick up the items from our locationThe customer knows this, as he has made previous purchasesThe supply chain shipping lead times from *** varies from item to item based on many internal factors outside our stores controlAs a showroom salesperson it is my responsibility to take the order and a staff member calls the customer when the entire order is in
?
The K-2757-8-that *** *** is referring to was the last item to fulfill this particular orderIt did indeed have a long lead timeHe called me incessantly inquiring about the details of our trucking systemAt one point he turned his attention to wanting the purchase order number so he could deal directly with ***Not only is this against our company policy but *** would not allow this even if I were authorized to give out such informationDuring this period *** *** continued to escalate his agitation with our store and me personallyHe told me because I wouldn’t give him the purchase order number that I was a liar and a cheat.? He claimed he spoke with *** and they told him I could release the informationI held steadfastHe called repeatedly and said nothingThis happened times in hour disturbing our business practices
?
Once it was clear to him that he would not get the purchase order number, he called me and said he wanted a truceThis was keen timing as we were preparing to cancel his order entirelyWe put in a special request to pick it up from the *** distribution center in north LA for himUnfortunately the sink was broken so we did not accept it*** then sent another one for him 2nd day air from Dallas to our larger Standard Plumbing Supply CO hub in LAWe have no control over the *** shipping pointsIt was loaded onto another truck that made stops along the wayThe sink was scheduled on that Friday Nov 4thUnfortunately our truck was unable to pick it up as plannedIt was then scheduled to arrive on MondayThis is important because following protocol, the customer picks up at our store
?
When I told *** *** it was still at our Oceanside location he insisted he wanted to drive there and pick it upI got permission from the Showroom Manager of that location to release it to himHowever in no way did we “make him” drive to OceansideHe chose to drive to OceansideThey were kind enough to accommodate him as he had already been an agitated customer on the entire orderIronically, he was very congenial with the Oceanside Showroom Manager and even gave her a hugThere were no signs of the stress he describes in his complaint
?
It was after he received his entire order the agitation escalatedHe demanded we give him $for punitive damages for his drive to OceansideWe told him that this could only be taken up with *** customer serviceI contacted customer service regarding his situationThe supervisor informed me that he had already contacted them and they gave him a credit of 25%The NW *** team authorized me to offer him an additional $worth of accessories as an olive branchAs I offered this to him by phone, he said he was only interested in the $our store owed himHe also told me that he would be filing a complaint with the Revdex.com and would be making life difficult
?
*** *** presently has one more large order being filledWe feel we are doing our very best to be professional and are polite and accommodatingHowever our company is unwilling to reimburse him punitive damagesIn writing this letter it is my hope that I have explained the situation effectivelyThank you for your consideration in this matter
?
Sincerely,
?
*** ***
Showroom Sales
Standard Kitchen and Bath
Camino Del Rio West
San Diego, CA
*** ***

Standard Plumbing Supply...

                                        ...⇄ /> 3535 Camino Del Rio West
San Diego, CA 92110
(619) 664-4759
ID [redacted]
Attn:  [redacted]
 
Dear Revdex.com-
This is in response to the complaint from [redacted]. It is important for us to explain the nature of our business in order to vindicate our position denying [redacted] request for punitive damages.
 
Standard Kitchen and Bath in San Diego is a [redacted] showroom. We display fixtures but do not stock inventory. We special order fixtures for the customers at a discount, and we are set up as a Will Call. Will Call means you pick up the items from our location. The customer knows this, as he has made previous purchases. The supply chain shipping lead times from [redacted] varies from item to item based on many internal factors outside our stores control. As a showroom salesperson it is my responsibility to take the order and a staff member calls the customer when the entire order is in.
 
The K-2757-8-47 that [redacted] is referring to was the last item to fulfill this particular order. It did indeed have a long lead time. He called me incessantly inquiring about the details of our trucking system. At one point he turned his attention to wanting the purchase order number so he could deal directly with [redacted]. Not only is this against our company policy but [redacted] would not allow this even if I were authorized to give out such information. During this period [redacted] continued to escalate his agitation with our store and me personally. He told me because I wouldn’t give him the purchase order number that I was a liar and a cheat.  He claimed he spoke with [redacted] and they told him I could release the information. I held steadfast. He called repeatedly and said nothing. This happened 15 times in 1 hour disturbing our business practices.
 
Once it was clear to him that he would not get the purchase order number, he called me and said he wanted a truce. This was keen timing as we were preparing to cancel his order entirely. We put in a special request to pick it up from the [redacted] distribution center in north LA for him. Unfortunately the sink was broken so we did not accept it. [redacted] then sent another one for him 2nd day air from Dallas to our larger Standard Plumbing Supply CO hub in LA. We have no control over the [redacted] shipping points. It was loaded onto another truck that made stops along the way. The sink was scheduled on that Friday Nov 4th. Unfortunately our truck was unable to pick it up as planned. It was then scheduled to arrive on Monday. This is important because following protocol, the customer picks up at our store.
 
When I told [redacted] it was still at our Oceanside location he insisted he wanted to drive there and pick it up. I got permission from the Showroom Manager of that location to release it to him. However in no way did we “make him” drive to Oceanside. He chose to drive to Oceanside. They were kind enough to accommodate him as he had already been an agitated customer on the entire order. Ironically, he was very congenial with the Oceanside Showroom Manager and even gave her a hug. There were no signs of the stress he describes in his complaint.
 
It was after he received his entire order the agitation escalated. He demanded we give him $100 for punitive damages for his drive to Oceanside. We told him that this could only be taken up with [redacted] customer service. I contacted customer service regarding his situation. The supervisor informed me that he had already contacted them and they gave him a credit of 25%. The NW [redacted] team authorized me to offer him an additional $150 worth of accessories as an olive branch. As I offered this to him by phone, he said he was only interested in the $100 our store owed him. He also told me that he would be filing a complaint with the Revdex.com and would be making life difficult.
 
1
[redacted] presently has one more large order being filled. We feel we are doing our very best to be professional and are polite and accommodating. However our company is unwilling to reimburse him punitive damages. In writing this letter it is my hope that I have explained the situation effectively. Thank you for your consideration in this matter.
 
Sincerely,
 
[redacted]
Showroom Sales
Standard Kitchen and Bath
3535 Camino Del Rio West
San Diego, CA 92110
[redacted]