Standard TV & Appliance

Dear Valued Customer,I am sorry to hear that you have had difficulty in receiving proper service for your unit. At Standard TV and Appliance, we take great pride in providing exemplary customer service. Please accept our sincerest apologies and our effort to remedy your unpleasant experience. In...

order to repair your unit, parts had to be ordered from the manufacturer, which can be a time-consuming process. Both our Service Department and our Customer Relations Department have been made aware of your situation and are working in conjunction to ensure that your issue will be resolved in a timely manner.our Customer Relations Representative will be following up to ensure our customer’s satisfaction.As of November 24th, our records indicate that service to your unit had been completed and that the unit tested in working order. The issue was closed as resolved. After further research, including contact with the customer, there appears to be yet another product complication several days after our last visit. An additional service call will be conducted on Friday, December 4th. The Executive Assistant to the Director of Sales and Since your unit is still covered under the manufacturer’s warranty, we are unable to provide a refund without all efforts being taken to resolve with the manufacturer first.Again, we apologize for any lack of response. Your complaint will be brought to the attention of our Owner and Corporate General Manager.

Our Store Manager has made contact with this customer. We have secured an exchange, and are anticipating our customer coming in over the weekend to select a replacement product.Of course, we hope that we are able to sufficiently exceed our customer's expectations and will do all that we can to...

ensure her satisfaction. Sincerely,The Executive Assistant to the Director of Sales

Valued Customer,I, Assistant to the Director of Sales, have connected with our Customer Relations Expert to discuss your issue. A third party has been out to diagnose your unit, and another control panel has been ordered. Our Customer Relations Expert has been in contact with the manufacturer yet again, and is requesting return for your product. Please accept our apologies that this process has been time-consuming, but please understand that there are certain policies we have to adhere to in order to fully take care of you. We are making every effort, and checking daily on the status of your issue. Please rest assured that we will continue to advocate for you with the manufacturer until you are satisfied.Sincerely,Executive Assistant to the Director of Sales, Standard TV and Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. While I truly appreciate the current efforts and the response of the company, I will be totally satisfied once the replacement range is installed in our home and works as it should.Sincerely, [redacted]

Dear Valued Customer,
I’m sorry to hear of any inconvenience you have encountered in your dealings with Standard TV and Appliance. We have received your complaint and have addressed with our accounting department. As of Monday, December 5th, 2016, you will no longer be receiving remittance...

statements from Standard, as we have written off your balance due. Again, please accept our sincerest apologies for your inconvenience. Please feel free to contact the store directly should you come across any such issues in the future at 503-777-3377. Thank you for your feedback and patronage.
Sincerely,
Executive Assistant to the Director of Sales
Standard TV and Appliance