Standiford Veterinary Center

Company states: Please see copies of the refund check that has been cleared by the consumer

I just received correspondence from the Revdex.com office.First I enjoyed taken ** to Standiford veterinary Center, and that is why with much confidence I recommend my friend and translated for her on May 12, as we were leaving the officeI said I’ll see you tomorrow and there was no correction made.And who ever replied in writing has again diagnosed me as being either senile or with dementia by their reply that I insisted which isn’t trueI mentioned that according to my receipt ** was not due for a boradello shot til August but the caller who identified herself as *** stated according to their records ** was due. I said I didn’t fail to pay for an office visit since ** was just been seen in a dental procedure in FebruaryThe caller then said I came between 2p, and 4pm I would just be charged for the shot. Why would anyone walk at the age of and ** at human years, walk from Dale and Palendale all the way to Tully and Standiford, which our our ages and climate condition was almost ONE & HALF HOUR. I had to repeat myself that I wouldn’t be there if I hadn’t been calledWhenever I make an appointment for ** has always been in the AM, but because the caller said I could avoid the office visit charge, she made it between 2pm & 4pm.Why would I demand for an injection that I knew I wasn’t due til August I take good care of my health (and my now Service Dog) ** health very seriously.I didn’t know Megan’s position, and the tech having the same name as the caller have nothing to do with the way I was treated by the female at the receptionist.Because I have respiratory problem and after walking to and from Standiford Veterinary Center, I needed a breathing treatment and ** was dehydratedThat is the reason I didn’t call service.When I did call back to give them a chance to fix it. ***, who I was told was the Office Manager, kept interrupting and continued to show disrespect and lack understanding an compassion and spoke in a non-professional mannerAnd at the time the Office Manager DID NOT explain and she stated in the letter.When the doctor called and said she received my well explained letters was there anything that could be done to make things better, I did say NO, after I had given them a chance a second timeThe doctor DID NOT offer a refund on my creditI asked for the refund and my sunglasses, I did not receive a refund.The Office Manager and Receptionist staff must understand that yes they do work at a Veterinary Center but they deal with humansAnd if it wasn’t for the human owner of their pet client their pets would NOT be lead into Standiford Veterinary Center. If they can’t work with the human public, they shouldn’t take it upon themselves to diagnose senilite/dumentchaThey may have a job that their wages are paid by the owner of pets that go to Standiford Veterinary Center.Chances are this may have happen before, but other didn’t know they have / had recourseAnd staff has become comfortable with their negative behavior.*** ** ***P.Sbefore staff concluded that my state of mind, (which they diagnosed) I am submitting a copy of illnesses put at riskLack of water, climate condition etc

On May 13th when Mrs. [redacted] arrived we noticed that ** did not have an appointment.  The receptionists were trying to ask Mrs. [redacted] how they could help her and she said she had an appointment for ** so he could get his bordetella vaccine.  She instisted that we called her to inform...

her that he needed his vaccine.  After we tried to help her she rushed out of the office angry and upset.  We were unable to offer any type of transportation assistance. Mrs. [redacted] had mentioned that [redacted] called her to confirm her appointment with **.  [redacted] is not part of the staff that would make these calls.  [redacted] is a technician not a receptionist. We also use Demand Force, a computer program to confirm upcoming appointments for us.  Mrs. [redacted] is set up thru that service with email.  We did not call Mrs. [redacted] to confirm an appointment for **.  Prior to this May 13th appointment Mrs. [redacted] did come in with a friends dog.  During this appointment [redacted] was the technician.  This is the only time [redacted] did speak with Mrs. [redacted] and maybe this confused her. Mrs. [redacted] did call us about two days later.  We discussed the situation again and I explained to her that we didn't want to give unnecessary vaccines to her pet.  She was thankful and I thought the situation was resolved.  A couple of days later we received the letter that she also sent to you.  Our doctor did call her and asked if we could do anything to make things better and and she said no.  She request for a refund from her account.  We have forwarded the check to the client.

Review: Dr. [redacted],

I am writing because I felt disrespected and as if your office staff treated me as if I were senile.

I received a call and according to my caller ID the call from your office staff. On April 30, 215 afternoon I received a call saying that ** was due for a Bordetella shot.I was also told that if I wanted to avoid office visit I could take ** in between 2 and 4 and just get his shot. SO I made an appointment for Wednesday May 13th @2pm.

** and I walked one hour from Dale and Palendale on a very hot day. We left home early in order to get there in time.

On May 12th, I received a call from someone who identified herself has [redacted], to remind me if my 2pm appointment the following day.

** and I arrived before 2pm and as I sat down three females were looking at me. I removed my sun glasses and hat. Helped ** with his glasses. “Can we help you” “I know we are early but we walked , and wanted to make sure we got here tin time.” “ You are not on our schedule”

Excuse me and I transmitted the phone calls I received. I mentioned the name of the female caller identified herself with. All three left the front desk, and went back to speak with [redacted].

After that long hot walk, and being tired, I got upset right away, ** is 13 years old in human year. One individual said that since I was there why ** couldn’t ** just get the Bordetella shot, and the other female said because it was to early said ** wasn’t due until August.

I felt extremely angry and started our long walk back home. I started feeling dizzy and started wheezing. I needed to take a breathe treatment when I arrived home. I was having so much difficulty I thought I would have to go to the E.R. I just felt bad so I didn’t call till Friday.

The receptionist said “oh, I remember you, you’re the lady that left her glasses, do you still want them?” I relied yes, then asked to speak with the office manager.

I tried to explain that I didn’t like the way I was treated. I had nothing to do with the way ** is treated it. I have always trusted and was pleased how ** was treated.

But our pets dont got to Standiford on their own, their human owners walk them in. The office manager kept either interrupting me speaking when I spoke.

I felt as if I didn’t matter so I would appreciate having my credit sent back to me, since I have decided to speak **’s veterinary care elsewhere.

There was no consideration not even offering to get a cab for a 66 year old senior human, and the 13 year old in human years dog.

Because of the treatment I received I will no longer refer Standiford Veterinary and will let pet owner I recommended, of the way I was treated I am leaving it up to them whatever they decide.

And because pet owners pay I have decided to write the FCC on how I felt belittled and disrespected as a senior, by a staff that feels their above pet owner they deal with. Very disappointed, [redacted]

Desired Settlement: I would appreciate having my credit sent back to me, since I have decided to speak **’s veterinary care elsewhere.

Business

Response:

On May 13th when Mrs. [redacted] arrived we noticed that ** did not have an appointment. The receptionists were trying to ask Mrs. [redacted] how they could help her and she said she had an appointment for ** so he could get his bordetella vaccine. She instisted that we called her to inform her that he needed his vaccine. After we tried to help her she rushed out of the office angry and upset. We were unable to offer any type of transportation assistance. Mrs. [redacted] had mentioned that [redacted] called her to confirm her appointment with **. [redacted] is not part of the staff that would make these calls. [redacted] is a technician not a receptionist. We also use Demand Force, a computer program to confirm upcoming appointments for us. Mrs. [redacted] is set up thru that service with email. We did not call Mrs. [redacted] to confirm an appointment for **. Prior to this May 13th appointment Mrs. [redacted] did come in with a friends dog. During this appointment [redacted] was the technician. This is the only time [redacted] did speak with Mrs. [redacted] and maybe this confused her. Mrs. [redacted] did call us about two days later. We discussed the situation again and I explained to her that we didn't want to give unnecessary vaccines to her pet. She was thankful and I thought the situation was resolved. A couple of days later we received the letter that she also sent to you. Our doctor did call her and asked if we could do anything to make things better and and she said no. She request for a refund from her account. We have forwarded the check to the client.

Consumer

Response:

I just received correspondence from the Revdex.com office.First I enjoyed taken ** to Standiford veterinary Center, and that is why with much confidence I recommend my friend and translated for her on May 12, 2015 as we were leaving the office. I said I’ll see you tomorrow and there was no correction made.And who ever replied in writing has again diagnosed me as being either senile or with dementia by their reply that I insisted which isn’t true. I mentioned that according to my receipt ** was not due for a boradello shot til August but the caller who identified herself as [redacted] stated according to their records ** was due. I said I didn’t fail to pay for an office visit since ** was just been seen in a dental procedure in February. The caller then said I came between 2p, and 4pm I would just be charged for the shot. Why would anyone walk at the age of 66 and ** at 13 human years, walk from Dale and Palendale all the way to Tully and Standiford, which our our ages and climate condition was almost ONE & HALF HOUR. I had to repeat myself that I wouldn’t be there if I hadn’t been called. Whenever I make an appointment for ** has always been in the AM, but because the caller said I could avoid the office visit charge, she made it between 2pm & 4pm.Why would I demand for an injection that I knew I wasn’t due til August 2015. I take good care of my health (and my now Service Dog) ** health very seriously.I didn’t know Megan’s position, and the tech having the same name as the caller have nothing to do with the way I was treated by the female at the receptionist.Because I have respiratory problem and after walking to and from Standiford Veterinary Center, I needed a breathing treatment and ** was dehydrated. That is the reason I didn’t call service.When I did call back to give them a chance to fix it. [redacted], who I was told was the Office Manager, kept interrupting and continued to show disrespect and lack understanding an compassion and spoke in a non-professional manner. And at the time the Office Manager DID NOT explain and she stated in the letter.When the doctor called and said she received my well explained letters was there anything that could be done to make things better, I did say NO, after I had given them a chance a second time. The doctor DID NOT offer a refund on my credit. I asked for the refund and my sunglasses, I did not receive a refund.The Office Manager and Receptionist staff must understand that yes they do work at a Veterinary Center but they deal with humans. And if it wasn’t for the human owner of their pet client their pets would NOT be lead into Standiford Veterinary Center. If they can’t work with the human public, they shouldn’t take it upon themselves to diagnose senilite/dumentcha. They may have a job that their wages are paid by the owner of pets that go to Standiford Veterinary Center.Chances are this may have happen before, but other didn’t know they have / had recourse. And staff has become comfortable with their negative behavior.[redacted]P.S. before staff concluded that my state of mind, (which they diagnosed) I am submitting a copy of illnesses put at risk. Lack of water, climate condition etc..

Business

Response:

Company states: Please see copies of the refund check that has been cleared by the consumer.