Standing Stone Games, LLC.

Thank you for your inquiryThe product in question is no longer managed by [redacted] , IncThis product is now managed by Standing Stone GamesAll inquiries or issues related to those products should be brought up with Standing Stone Games directly

I will open a Revdex.com complaint against Standing Stone
Games thenI just received my first response from their support basically stating the same thing I am complaining about - with no legal reason or excuse for itJust confirmation of exactly what I sent in. Since *** is no longer responsible for this, I'll close this out
Regards,
***

This customer had submit their complaint to the Revdex.com prior to receiving an answer from our customer service teamWhen our customer service team did address the inquiry, we did detail the explanation of the of the in-game mechanic that was referenced and why the customer was unable to access it when playing the productWe also list this information on the Game Features and Content article (Located at *** so that all of our customers can fully understand what is included with their subscription plan when they are subscribed, and which content they retain access to when they are no longer paying for the productAs stated in the last line of the article, characters that were created and used during an active VIP subscription will retain access to Swift Travel Routes when an account returns to Premium status while any characters created while Premium will not have Swift Travel accessThis customer is not actively subscribed to the product and as the customer was playing on a new character that was created while Premium (an unsubscribed status), this character will not have access to Swift Travel

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I have placed another ticket into the costumer support and have received email confirming that it was placed. In the attached file you will see that both the email that confirms the ticket has been placed, and also that it is not on Standing Stone Game's support. Which leads me to believe they have deleted the customer support ticket that I have placed and is now trying to deny that they received or try to say I deleted it. I would personally gain nothing by deleting a support claim where I'm trying to seek answers, which I point out I'm still trying to do. I'd like to know why Standing Stone Games would not fully answer my first support ticket and now delete the second one placed. I'd still like to know how long my ban is and how they deemed it to be that long? Although, now that they have tried to deny that they received the support ticket when I have picture proof evidence from their company that they have gotten the support ticket, either they deleted it or just sent out a false email.
Regards,
[redacted]

Thank you for your inquiry. The product in question is no longer managed by [redacted], Inc. This product is now managed by Standing Stone Games. All inquiries or issues related to those products should be brought up with Standing Stone Games directly.

As this customer already admitted, their behavior was a direct violation of our Player Code of Conduct (which can be found here: [redacted]) and was such temporarily suspended from the game. Counter to the customer’s claim that their ticket was...

deleted, a Standing Stone Games representative did receive and respond to the customer’s inquiry on April 25th, 2017. After this response, we did not receive any additional contact from the customer and so the issue was considered addressed. As the customer’s behavior was against our Player Code of Conduct, the suspension placed on their account was justified and will remain in effect. Please note that also per the Code of Conduct, “failure to follow the Code of Conduct may result in the suspension or termination of your Dungeons & Dragons Online account without refund.”