Stanley Access Technology

Stanley Access Technologies sends out statement of accounts the first of every month. Mr. [redacted] noticed that there was an overpayment of $225.00 on the account. It is the customer’s responsibility to put a written request as [redacted] has done... on August 21, 2014. A full refund was granted on September 16, 2014. As noted within 3-4 weeks Please find the attached correspondence. As for the complaint Please note the purchase date of September 4th, 2014 is not valid/incorrect Please provide concrete evidence of documentation in writing from the “Talked to company” with the times, individuals dates of 6-13-2014, 8-21-2014 and 9-15-2014 as referenced. Regards, [redacted] O: ###-###-#### C: ###-###-#### [redacted]

Stanley Access Technologies sends out statement of accounts the first of every month.  Mr. [redacted] noticed that there was an overpayment of $225.00 on the account.  It is the customer’s responsibility to put a written request as [redacted] has done...

on August 21, 2014.   A full refund was granted on September 16, 2014.  As noted within 3-4 weeks
Please find the attached correspondence.
As for  the complaint background:
Please note the purchase date of September 4th, 2014 is not valid/incorrect
Please provide concrete evidence of documentation in writing from the “Talked to company” with the times, individuals dates of 6-13-2014,  8-21-2014 and 9-15-2014 as referenced.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
O: ###-###-####  C: ###-###-####
[redacted]

Review: I received repairs on my Stanley doors in April of 2014. I paid my bill inv. # [redacted] twice once in April and once in May, the total of the bill was $225.00. So I overpaid $225.00. I received a statement on June 6th of 2014 that showed I had a $225.00 credit, I assumed that they would send me a check for the overpayment. No check I called on June 13 and asked if they were going to send me the payment, they said that I would have to send an e-mail to accounts receivable. I sent an e-mail to [redacted] on June 13th. I did not hear a word or receive my repayment. I called again on August 21st. I was told that I sent it to the wrong e-mail address, I asked why was I told the wrong address, the lady told me she didn't know how I got that address but that she would give me the correct one. The correct address was [redacted], I sent another request on that day. I called back today September 15th and I spoke with [redacted], she told me that I had to send in a request to get my money back, I told her that I had done that twice and the last request was a month ago. I asked to speak to someone else. She sent me to a to another lady that said that they received my request on August 21st and that it was sent to there Processing Dept. on September 8th and that it would take 4 weeks for them to process my payment. They had my request for 18 days before it was processed. I asked to speak to her boss, she said she takes care of payments. that I would have payment in 3-4 weeks. I asked if she had a boss again, she put me on hold for 10 minutes and then I was put to voicemail. This man called back in about 20 minutes and asked "What's Up" I asked him what is up, do you know what is going on here. he said that there was a credit on my account and that I wanted payment for. I said that was correct and I asked why is it that his company elects to keep customers overpayments, rather than give them back to them. I told him through the years that I had overpaid other vendors and they would send me a check or that they would call and ask what I wanted to do with the payment. He told me that they always keep overpayments as a credit to peoples accounts. I told him that that was stupid, the way the economy is today you can not afford to leave money laying around and let big companies sit on it. Then he told me that they received my request on August 21st. and that it was in processing. I asked why it sat on someones's desk for 18 days, he said that it had to go to the payment dept. I asked wasn't the payment dept. in the same building. He said that it wasn't. I didn't ask but it took 18 days to e-mail it to the payment dept. . I told him I was very unhappy with this whole process and that they have no interest in taking care of there customers, that there service is poor.

Business

Response:

Stanley Access Technologies sends out statement of accounts the first of every month. Mr. [redacted] noticed that there was an overpayment of $225.00 on the account. It is the customer’s responsibility to put a written request as [redacted] has done on August 21, 2014. A full refund was granted on September 16, 2014. As noted within 3-4 weeks

Please find the attached correspondence.

As for the complaint background:

Please note the purchase date of September 4th, 2014 is not valid/incorrect

Please provide concrete evidence of documentation in writing from the “Talked to company” with the times, individuals dates of 6-13-2014, 8-21-2014 and 9-15-2014 as referenced.

Regards,

O: ###-###-#### C: ###-###-####