Stanley Black and Decker, Inc.

Ms. [redacted] has received multiple product replacements from us in
the past (we can provide contact
history if so requested).  Ms. [redacted] has been advised that she
must return entire units and prepaid [redacted] labels were sent to her. 
At no time was she instructed to send only
the power cord.  However, Ms. [redacted] did
not return the units.  She returned power
cords, and the power cords she returned were not from the
toaster oven (or cofeemaker) she claimed were defective (we can identify units based upon a
code that is stamped into plug). 
Ms.
[redacted] has obtained 4 no-charge products and 2 refunds. 
Going forward, we can issue no-charge
replacement units to Ms. [redacted] only after we receive the entire unit and
verify it is within the warranty period. 
Ms. [redacted] has been advised of this several times.

Review: New 20 Volt Cordless Circular Saw (PCC660B) does not align properly with the notch guide on the alignment plate causing ALL CUTS to be cut in the wrong place. Furthermore, the user must use force in order to change blades which could cause the user to be injured (cut) when doing so. Furthermore the blade is not even close to a true 90 degree angle so all cuts are not cut at the right angle. The blade is roughly 2+ degrees off. This causes issues when cutting trim pieces. RECEIVED A REPLACEMENT FROM THE FACTORY AND THE REPLACEMENT SAW HAS THE EXACT SAME ISSUES!!!!The 18 Volt Porter Cable circular saw that I was using before did not have ANY ISSUES. Seems like the quality of the design has disappeared in the 20 volt line.I would like a replacement that WORKS AND DOES NOT HAVE THESE ISSUES otherwise all the Porter Cable tools that have been purchased recently will be returned and a different brand purchased!Photos of the new saw and its issues can be provided.Desired Settlement: New 20 Volt Cordless Circular Saw (PCC660B) does not align properly with the notch guide on the alignment plate causing ALL CUTS to be cut in the wrong place. Furthermore, the user must use force in order to change blades which could cause the user to be injured (cut) when doing so. Furthermore the blade is not even close to a true 90 degree angle so all cuts are not cut at the right angle. The blade is roughly 2+ degrees off. This causes issues when cutting trim pieces. RECEIVED A REPLACEMENT FROM THE FACTORY AND THE REPLACEMENT SAW HAS THE EXACT SAME ISSUES!!!!The 18 Volt Porter Cable circular saw that I was using before did not have ANY ISSUES. Seems like the quality of the design has disappeared in the 20 volt line.I would like a replacement that WORKS AND DOES NOT HAVE THESE ISSUES otherwise all the Porter Cable tools that have been purchased recently will be returned and a different brand purchased!Photos of the new saw and its issues can be provided.

Business

Response:

Matter resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the matter is not resolved yet. It is in progress. There is an agreement for the tools to be upgraded in order to fix the issue at hand. We will attempt to upgrade the tools at the regional service center with the agreement in hand. If they do not upgrade the tools then Stanley/Dewalt/Porter Cable has agreed to replace the tools. Once the tools are replaced then the matter will be resolved. We will attempt to swap out the tools at the service center most likely on Friday and will update this with the Revdex.com once this is done, if possible on their website.

Sincerely,

Business

Response:

Matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I bought a black and Decker mini refrigerator about 6 months ago it cost me almost $160.00 at [redacted]. I read the directions on how to get the ice out the freezer before I even took it out the box so I knew exactly what to do so when the time came to remove the ice I used the scraper that came with the mini refrigerator. The last time I cleaned the ice out the scraper punctured the freezer part and started spraying out freon that smelled horrible. In a Panick I rushed my two year old out the room and returned to unplug it. Now it's broke and does not get cold there is a small hole in the freezer part. I don't know why it did this when the directions told me to clean it this way.Desired Settlement: I want a replacement of my item with no charge to me.

Business

Response:

Please be advised that [redacted]r America has made multiple attempts to contact the customer without success regarding this matter. If the customer still has an issue regarding the [redacted]r product in question, please have her contact [redacted]r at ###-###-####, Monday through Friday from 9 AM - 5 PM Eastern time, for further assistance.

Consumer

Response:

they replaced my fridge thanks [redacted]

I have reviewed the response made by the business in reference to complaint ID 9776323, and find that this resolution is satisfactory to me.

Sincerely,

Angela Seymore

Review: Hello,

I purchased a Black and Decker electric Blower/Vac./Mulcher Model BV 4000 Type 1, almost 2 years ago. The unit was working fine until this year where it won't start. I called Black and Decker at [redacted] and spoke to Ann at customer service, I informed her of the problem and she informed me that she cannot do anything to help me. I also went to the Black and Decker web site and I noticed there was a safety recall on this particular product that I possess. The short cord was ordered and installed and the Unit still does not function.Desired Settlement: Have Black and Decker credit me to purchase a new one.

Business

Response:

Matter resolved.

Consumer

Response:

Thank You, Revdex.com for settling this for me-The company was very supportive.

Review: Purchased two Black and Decker garage cabinets BG103115K and one garage cabinet BG103121K for the soft close door hinge feature. None of them have soft close door hinges. Went back to Lowe's (where I made the purchase) and spoke to customer service. We confirmed that floor models had soft close hinges and I was told to call Black and Decker directly. I made several phone calls and no one could help me with the issue. The advertising and literature display "soft closing door hinges". I would like to get what I paid for. Thank youDesired Settlement: Would like the soft close hinges that are advertised on the product and literature.

Business

Response:

Matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Jim Modrak

Review: Porter Cable PCB222TS 10 inch table saw was aquired via [redacted]. There were two issues with this product. First it would not cut very well right out of the box with the blade installed properly and aligned properly. Second, the saw blade would move down vertically during each cut as if it was not locked in place! Had previously had issues with Porter Cable 20 volt tools even though had no issues with Porter Cable 18 volt tools. Were told that Dewalt was a better product line so aquired the Dewalt DWE7491RS table saw from [redacted]. The locking mechanism in the front for the fence is defective. It snaps in place only after a certain amount of force is applied to the handle rather than being smooth like the mechanism in the back. Also the table was not coated properly at the factory. the aluminum table shines through parts of the coating since a full coat was not applied. This was out of the box. Went to [redacted] and opened another same model saw and found out this other table saw had the SAME ISSUES, BOTH OF THEM! PORTER CABLE AND DEWALT QUALITY IS GOING DOWN HILL! Called customer service and they said they would send out a new locking mechanism and it should be here on Thursday or Friday....of last week! It is not here! It amazes me that the Porter Cable saw (practically 1/2 price compared to Dewalt) was flawless in it's appearance and yet the Dewalt had issues with the coating. We have photos and videos of the issues at hand if needed.Desired Settlement: Wanting either repair or replacement so both of the issues are fixed!

Business

Response:

Matter resolved.

Consumer

Response:

Stanley Black and Decker / Dewalt provided more than satisfactory service. Very satisfied. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Good Morning,

I am looking for some assistance with a Black & Decker coffee maker that I received burns to my finger and face (near my eye) that resulted from sparks flying when simply switching the switch on. After unplugging the unit, addressing my burns, I checked for any recall notices - but couldn't locate any.

This morning (12/29/14) I contacted Black & Decker to report the incident. The initial customer service representative collected my information and product information, then told me they have a team that would follow up with questions about the incident, any injuries received, and the events leading up to the incident. She passed me on to a man by the name of[redacted] verified the product information, then asked what happened, then said the item manufacturer code shows it was manufactured in 2008, making it 6 years old which means that can't replace the product. I advised him that my concern was with the malfunction of the unit and he stated my call would be sent to the Corporate office. However, seeing he only seemed interested in talking about the replacement of the product and with ending the call, I feel there was absolutely no concern with the incident itself or the injuries I received, but only with ending the call as quickly as possible.

I the scary part about this whole incident, beyond the sparks flying at my face was the fact that no circuit breakers or [redacted]'s tripped. Which means the unit could have easily malfunctioned when unattended resulting in a house fire. Any assistance you could provide would be greatly appreciated.

Best Regards, [redacted]Desired Settlement: 1) Investigate why this issue with their product occurred. 2) Fix their response system - while I believe the initial customer service representative showed concern and wanted to take the proper steps by ensuring I was forwarded to the proper team that would look into the issue, I ended up speaking to a warranty representative who couldn't care less about the incident or the cause. 3) Seeing I was forwarded to a warranty representative - replace the defective item, regardless of the age of the manufacturer code, especially considering I received physical injuries from a product that conforms to ** testing and standards. 4) An apology for the poor handling of this case!

Business

Response:

This matter has been resolved.

Consumer

Response:

Review:[redacted]I am rejecting this response because: I never heard from the company, so I am not sure how this issue has been resolved. Sincerely,[redacted]

Business

Response:

We have tried to contact Mr.[redacted] via telephone but have been unable to reach him. We ask that Mr. [redacted] call[redacted] at ###-###-####, ext.[redacted],

between 9 AM and 5 PM (Central time), M - F. If you could forward this message to Mr.[redacted], it would be greatly appreciated. Thank you.

Review: I bought an electric trimmer from black&decker and it for a few months I spoke with them and they told me to mail it back with a note asking for a refund so I shipped it and they got it on april 26 I waited for a while and didnt hear anything so I called them to find oit they shipped the trimmer back to the wrong address on may 20 so they said they would give me a refund and I would get it in a week or less that was on june 26 I gave them my correct address three times they have it right but I still have not seen my refund so I called them again on july 11 the guy said he would talk to their corporate office and see whats going on and call me but its now july 15 and I havent heard anything so this whole prosses has so far taken three months and im still waiting

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of what I paid for the trimmer which was $35 and I want reimbursement for what it cost me to ship the trimmer to them whuch was $10 so all together that makes $45

Business

Response:

Business Response /* (1000, 12, 2013/08/26) */

This matter is resolved.

Review: We bought a toaster oven from a [redacted] and it was defective. I called Black n Deckor to see if the toaster oven was suppose to be acting the way it was. I was told no. I sent the plug in and I recieved a toaster oven in the mail, the one I recieved was broke when I got it. there was a large crack in the handle and I called Black n Deckor they didnt seem to care. I went and bought another Toaster oven and it was also not working correctly so I called Black n Deckor again, I talked to a gentleman named [redacted] and he said ok send the plug in and we will send you another toaster oven. They sent me via email a label, I sent the plug in, I got nothing back, I waited weeks and I called and they said you can leave a message and they will get back to you. I waited and waited and never got a response. I called a few times and was told "we will look into it and call you back" I was never called back. I bought a toaster oven. I CUT the plug oFf and sent it in. NOW I am out of a toaster oven with NO way to buy another one and NO one wants to call me back or send me a new oven.Desired Settlement: ALL I want is what I was promised. I was told I send the plug in. They would send me out a toaster oven. NOTHING yet...I want a toaster oven that WORKS

Business

Response:

A no-charge replacement unit will be issued to

the customer upon our receipt of the entire unit and our verification

that the unit is within the warranty period. The customer has been advised of

this.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They are lieing, I never had any conversation with anyone stating I would send the whole unit back , I agreed to send the plug for the toaster oven and coffee maker back and thats it.The reason I know this is because I have health problems and Id never be able to LIFT these things to put them in boxes to send them off. So I would never agree to anything I could NOT do. I talked to [redacted] and he is the

Review: I have had two B and D trimmers in the last 3 years, one with the 18V battery and a GH710. The battery one needs two batteries to do my lawn (and it isn't that big). A battery doesn't last a season. The GH710 is digging round, 1/2 inch holes in my lawn. I spend too much time and money to have a great lawn only to have your tool cut holes in it in a slip second that will take weeks to fix, grow back. An average person cannot get satisfactory results with either of these products.

Product_Or_Service: B and D trimmer

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the money I need to fix the lawn,a complete refund of the money I put into the trimmers (4 batteries, string (because the spools were not interchangeable), the trimmers, which in all is approx. $200), and a new trimmer and edger of my choice.

Business

Response:

Business Response /* (1000, 5, 2013/06/28) */

Black & Decker is in contact with this customer.

Review: Vacuum Bought with 1 year Warrantee on Parts and Services.

I Purchased a Stanley [redacted] Vaccum brand new from an Online Store and paid with [redacted]. The Manufacturer offered a 1 Year Parts and service warrantee. I purchased this item on Jan 11th, 2014. In August this year, the vacuum stopped working. I contacted Stanley for a replacement part of Product. I recieved an email back from [redacted] with [redacted] located at [redacted] Tel Number ###-###-####. She requested that I sent her a receipt with a purchase date. I sent a copy of that receipts. She responded stating that because the vaccuum was not purchased directly from Stanley, I do not qualify for the replacement part or replacement vaccuum. I explained to her that the Vaccum as bought brand new from and Online store. She refused to give me the replacement and even stopped responding to my emails.Desired Settlement: Replacement vaccuum. Stanley [redacted] NEW

Business

Response:

This matter is in the process of being resolved.

Please note, the Revdex.com notices mailed to [redacted] at Stanley Black & Decker, Inc.'s Customer Service Division were never received by us as they contain (and appear to have been mailed to) an incorrect address. Please correct the Revdex.com records to reflect Stanley Black & Decker, Inc.'s correct address of [redacted]. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have not heard back from the business in over 3 weeks. It is definitely not in the process of being resolved at this time.

Sincerely,

Business

Response:

We have been unsuccessful in our attempts to reach this customer.

A refund check is being issued and will be sent via [redacted] to this customer.

If any questions, this customer should direrctly contact [redacted] or at ###-###-#### (between the hours of 8 AM and 5PM Central time, M-F).

Review: I have a 12" circular saw blade (Oldham-product name)that is no longer providing the cutting it should. On the face of the blade, it is stated that "100% Customer Satisfaction Guaranteed" I have called the company Customer Service and have emailed Mr. [redacted] without even the courtesy of his reply. The Oldham United States Saw company was purchased by Black & Decker, but they are refusing to honor the Guarantee to replace the blade. Customer Service told me that the blade I have is no longer manufactured. It further states it is "The Professional's Choice Since 1857". It is a 12 inch, 44 tooth, 1 inch arbor circular blade made of high quality steel. I requested they replace it with a blade as near to it as reasonable. They refused and refused to honor the guarantee. I am not a professional user. I am just a retired homeowner and have used the blade only a few times.

Desired Settlement: DesiredSettlementID: Replacement

I would like the company to send a replacement blade to as near the same specifications as stated above. If the company requires the old blade be returned, I further request they send a postage paid return mailer.

Business

Response:

Business Response /* (1000, 5, 2013/06/06) */

Black & Decker spoke with the customer and this matter is resolved.

Consumer Response /* (3000, 9, 2013/06/10) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

The company has offered a Saw blade with 60 teeth which I thought would be acceptable; however, Lowes said that a comparable blade I am attempting to replace would be more like one with 40 or 50 teeth. I called the company and spoke with [redacted] and was told the 60 tooth blade was already ordered and could not send another. I need the blade for ripping and Lowes told me that the 60 tooth blade would rip but would most likely dull out and not be as good as the 44 tooth blade I was attempting to replace. I am not sure what to do at this time or how to get the blade I really need from Stanley Black and Decker.

Business Response /* (4000, 11, 2013/06/18) */

This matter is resolved.

Review: I had 3 that did't break the same way. Spectrum products or black and decker wanted me take a picture and send it to them. I did and haven't heard back for a long while. This malfunction on the most recent one could caused a fire. Electrical fire in a 9 apartment wood construction building is something to address wouldn't you think. I just won't get another of that brand. I'll send the 2 digital camera pictures of it. it is not in my possession anymore but to look closely at the elements they are faulty .Desired Settlement: I,[redacted], wish to be reward cash value that it would cost for the faulty item. Black and Decker can send me a check to my address apt.[redacted]

Business

Response:

This matter was resolved.

Consumer

Response:

The convection oven was over a 100 dollars from[redacted] who isn't around here anymore. I received 50$ American that's 57 Canadian where is the rest. By the way those products aren't safe

Review:[redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

Thank you for forwarding Mr. [redacted]'s response. The satisfaction of

our customers is very important. It

appears Mr. [redacted] is mistaken about the price he paid for his unit. Our records show that the original unit Mr. [redacted] purchased,[redacted], retailed for approximately $30. In response to his complaint about this unit,

it was replaced with a complimentary upgrade to model[redacted]. The refund recently issued was in excess of

the approximate retail price of Mr. [redacted]'s original unit as a gesture of

goodwill. A refund for an amount in such

excess of our approximate retail price will require a receipt. If such a receipt is produced, a refund for any

additional difference will be provided.

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

This is neglecting not only me but the rest of this wooden structure of apartment being. I don't want your money or your products until my anger that these bullies are going to pile unto me file after file I'm sorry I thought black and decker stand for good quality and SAFE products I remember my dad having an electric impact gun worked great but then it jolted me with me with a shock. I stand affirm with my decision.

Sincerely

Review: I purchased two Black & Decker Auto Off Irons from The [redacted], which were on sale. Shortly after opening one, it started to make a noise, coming from the cord, going into the iron itself. After a while, it stopped working all together. Since I was in a pinch, I opened the other one, and filled it with water. When I picked it up, it started to leak and got all over the iron pad. Thinking it would stop, I attempted to iron my shirt, and the water poured all over the shirt and made a water-stain burn mark. The water was leaking so bad, when I lifted it up higher it started to go down my arm. I then realized that this water was leaking from the opening, where the cord was coming out of, which I am assuming could cause some really hazardous conditions.Desired Settlement: I want to receive a new iron from Black & Decker, a good one, of my choice, since B&D sold me to really bad irons. Also I want to be refunded for the purchase price of the second iron that shorted out, and also reimbursement for the clothing and iron board cover damage. Desired outcome - $115, plus a new iron to replace the two bad ones I currently have.

Business

Response:

Matter has been resolved.

Review: I purchased a [redacted] Halogen flashlight from [redacted] I purchased this product for safety purposes in my home. This product failed after two uses. I have looked on several websites [redacted], and others that complain of the same issue. The issue is that after just a few uses the light now only stays on for just a few seconds then turns off and you have to turn it on again and repeat.Desired Settlement: I want this product replace with the best model they have or I want my money back 35 dollars plus sales tax.

Business

Response:

We have been unable to reach this customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They called one time and they sent an email to which I responded. I just would like them to send me a replacement light. I also left a voicemail.

Sincerely,

Business

Response:

Matter resolved.

Review: We ordered a 750 watt blender, but the appliance in the box is a 475 watt blender. It was purchased through

Best Buy, ordered on November 23rd, 2015 and received on November 25th, 2015. The description in the on-line catelogue AND on the box both state clearly "750 watt." The machine itself has printed on the button, "475 watt. The model number on the box and blender both read: BL3000S. How can Black & Decker sell a 475 watt item, when indeed it is clearly advertised as 750 watts?Desired Settlement: We would have liked a 750 watt blender for the price advertised, but realize there are NO 750 watt blenders. We would ask for a change in the manner in which the company is allowed to advertise its appliances through falsehoods and outright bait and switch techniques.

Business

Response:

The customer has been contacted.

Business

Response:

An email was sent to [redacted] on January 6, 2016, at the email address indicated in the

complaint, [email protected]. On January 7, 2016, a call was placed to the phone number

listed on the complaint, ###-###-####, and a voicemail was left. The satisfaction

of our customers is very important to us, and we are sorry to hear of this

misunderstanding. [redacted] was provided with a full refund as a

goodwill gesture. However, the product, its rating plate, box, and

advertising materials are labeled in accordance with applicable UL rules

regarding peak and continuous watt ratings.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I have attempted for weeks to get some resolve for my broken Coffee Maker and I have only been given another e-mail to send to and nothing was done
Below was cut from the two e-mails I have already sent Black and Decker and still have not gotten a refund or any response from the companyPlease help!
Subject: Coffee Maker malfunction
Description: I sent the below message to your customer service e-mail address on Sunday May and I have heard nothingI can only assume you don't care and will take my complaint to the Revdex.com:
I write to you today regarding one of your coffee makers that I purchased from your company a few weeks agoThe actual purchase date was April from the [redacted] in [redacted] for The morning of May 1st we had the programmable coffee maker set for [redacted] as we do on a daily basisWhen I got up to go to work I found the coffee maker on but no water was going through the systemThe pot was extremely hot and it was making the sound that it makes when the water is boiling at the end of the cycleCoffee being a priority for me first thing in the morning I attempted to unplug it and hoping that it would reset and work properlyNo luck, working for the [redacted] I don't always have the extra time to try and fix things in the morningMy wife again tried by plugging it back in about an hour and a half later and again nothingJust to answer the obvious question, yes there was water in the reservoirI am bothered by the fact
that I didn't get my coffee in the morning as well as your product has failed to work after only weeks but the danger that your product put my family into if I hadn't gotten up on time that dayYour products failure could have caused a potential fire in my home where my family sleepsI am unaware if this issue has been reported before or that this is a one time thing, I plan to give you the opportunity to respond to my inquiry and reimburse me for the cost of the product before I send this complaint to the Revdex.com for them to further look into itThank you!
We have generated a support case to help us track your inquiryYour case number is [redacted]Please use this code in any further communication
ref:[redacted]Desired Settlement: I just want the + Tax that I spent on a defective product that Black and Decker built!
Business
Response:
A refund check was mailed to the customer

Review: I purchased a lawnmower last spring, and this summer in the middle of mowing my lawn the handle was suddenly noticeably loose. Upon taking it to the local authorized service center, they observed the handle had broken near where it attaches to the mower and told me they expected it to be covered under the 2 year warranty since the handle breaking like that seemed like a clear case of a "defect in material or workmanship." Presumably Black and Decker builds their products to last for longer than 2 years, normally (hence the 2 year warranty).The local Black and Decker Factory repair shop, however, told them it was not covered because that part does not usually break within 2 years and therefore I must have stored it improperly or somehow broken it through misuse. I called them directly and the manager, [redacted], kept to his case that his technician didn't think it was possible for it to break through normal use.I assured him that it was, in fact, through normal use. I store the mower safely in the garage or shed, and it's a fairly straightforward break in the metal handle tubing where it is bolted to the body of the mower. I suspect the tubing is weaker there because of the holes to accommodate the bolts. He says perhaps it was broken when it was shipped to me and I somehow didn't notice until now (almost 1.5 years later).I do have a fairly large yard, but it is flat and it just has a lawn covering it. Seeing as how this is a Lawn Mower, I see no reason why my usage should exclude me from a 2 year warranty covering "defects in material or workmanship." It should not be my responsibility to prove beyond a reasonable doubt that their product broke through normal use. It should be their responsibility to prove to me that their product doesn't usually break through normal use--by honoring their warranty.I already used about 2 hours of cell phone minutes and the same amount of my work day to try to resolve this, and I suspect they won't offer to reimburse me for that. I just want a working mower.Desired Settlement: Black and Decker should cover the repair cost under their 2 year Warranty.

Business

Response:

This matter is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,