Stanley Black and Decker

We have tried to contact Mr[redacted] via telephone but have been unable to reach him We ask that Mr [redacted] call [redacted] at ###-###-####, ext.***, between AM and PM (Central time), M - F If you could forward this message to Mr.***, it would be greatly appreciated Thank you

Complaint: [redacted] I am rejecting this response because the matter is not resolved yet It is in progress There is an agreement for the tools to be upgraded in order to fix the issue at hand We will attempt to upgrade the tools at the regional service center with the agreement in hand If they do not upgrade the tools then Stanley/Dewalt/Porter Cable has agreed to replace the tools Once the tools are replaced then the matter will be resolved We will attempt to swap out the tools at the service center most likely on Friday and will update this with the Revdex.com once this is done, if possible on their website Sincerely, [redacted] ***

I'm still waiting on them to send me a shipping label for UPSThe Company did say that they would exchange the welderI hwas contacted by an officer of the parent company, A MrD [redacted] who mentioned that a MrG [redacted] was handling the issue and I'm still waiting for more information from himThank You [redacted] ***

Complaint: [redacted] I am rejecting this response because: I never heard from the company, so I am not sure how this issue has been resolvedSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The large number,"watt" is the ONLY clear label on the box, AND in the catalog No where in the Best Buy catalog does it mention w "peak." It ONLY lists the blender as a powerful watt machine The blender itself only states watts on the bottom of the base in embossed black plastic, that is nearly illegible, with NO REFERENCE to peak vs actual output The company needs to change its bait and switch advertising tactics Sincerely, [redacted]