Stanley Furniture

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I went back to arrow with another leak in my truck it was from the front and arrow said it was a rear seal and he gave me [redacted].00 dollars and then said it you want me to fix it being the check back then he said I know that not the problem and I will find it when you bring it back that not the problem it is the transmission it jerks when you drive it the transmission  the truck is a price a mess it don't work you can drive it 10 miles I paid all that money and it is a piece of trash over [redacted] dollars he have people work in there and don't know what to do I just want my money back because the truck is no good water pump went bad after paying money it was every week taking it back to them the truck is not driving right and the money I send I would like to have it back. it Still leaking in my driveway from the front it is the transmission I brought it back and he said it was the transmission and wanted me paid for it I said I paid  you  for that and he said oh yea the transmission is still leaking and I just want my money back[redacted]

Case# [redacted]                First I would like to say that as a business we encourage feedback
as it helps us with development of our every day functions, from our
technicians to our front office. We are committed to...

providing quality service
to our customers, and we make every effort to give customers thorough
information and cost estimates regarding their vehicles. That being said, in
this business you do not always know exact figures, and so we make customers
aware in those situations that we have to assess the car and repairs required,
which is why it is called an “estimate”. Our intention would never be to
misrepresent ourselves or this business, as we take a great deal of pride in
what we do. In this case, we did everything we could to give this customer
thorough information and I would like to give further details of the
interaction. There is gaps in information that should be clarified. On the first visit with the
obvious exhaust leak, in which we fixed, we had pointed out that the state
inspection was due soon. I stated that the 99 [redacted] CR-V would possibly need a
headlight because of the damage to the driver front corner from the accident.
Also to pass inspection the vehicle would need at the very least the right
front sway bar link and the left rear sway bar link because they both had too
much play in the joint to pass. When the customer spoke to Palmer the service
writer about the repairs he stated to the customer that he priced up the repair
to only “pass inspection” and did not price the headlight because we were not
quite sure we would need the whole assembly or not. Upon dropping the vehicle
off on the 2nd visit to have the repairs done we discussed that we did not know
exactly how much the headlight would cost because of the damage to the bumper
and fender. I stated that it could take up to 2 hours longer depending
on what was needed to be done. We only charged an additional 1 hour labor to
bend the support for the headlight so it could fit correctly and charged for
the headlight assembly itself which was $106.30. We could not accurately assess
the damage the first time because once we removed the headlight to see the
damage the headlight would not be able to be put back in, thus leaving you
without a vehicle for a few days. Also when we spoke about the sway bar links
both front and rear we agreed that is was best to replace both front and both
rear sway bar links on this vehicle. IE $47.23 x2= $95.46 and both rears
$75.12(discounted). Everything was presented to you promptly and up front which
would explain the cost difference. Sorry for the inconvenience this may have
caused but in total this repair was still less than the $1,000 that the body
shop quoted just to fix the CR-V headlight.We have copies of the estimate
and the final repair order if necessary for any further questions that may need
to be answered.Regards,
[redacted]

Case number [redacted]To whom it my concern:We have performed numerus repair on this vehicle. All of
which has been needed. In October we road tested and perform a visual inspection
a State Inspection and found the vehicle needing to have the transmission
overhauled a fan clutch, both u-joints on...

the front axle are worn out both
front hub/wheel bearing are noisy, multiple engine oil leaks the worst at this
point is the engine oil pan gasket and rear engine oil seals, when replacing
the fan clutch we notice the water pump leaking, all four tires are in poor
condition, they will pass state inspection now but will need them very soon.We overhaul the transmission, the fan clutch and the
water pump and thermostat, the front axle u-joints and the rear engine oil seal
and engine pan gasket at this point at the customer request/ approval. Mr. Mrs. [redacted] brought the vehicle back on October 2,
2017. Symptom/request is seeing fluid on the drive way. We found it to be the
customer declined the repairs at this point.On November 4, 2017 Mr. [redacted] brought the vehicle back in
to have the front drive axle seal replced.On December 2, 2017 Mr. [redacted] brought the vehicle back in
stating that he still seeing a leak on the driveway. We found the valve cover
gasket leaking down the back side of the engine and the transmission oil pan
gasket leaking which we took care of under our warranty. We replace the valve
cover gasket at this point.On February 8, 2017 Mr. [redacted] brought the vehicle back to
us stating still seeing Transmission fluid on the driveway. The technician found
no signs of the transmission leaking, found the rear pinion seal on the rear
differential is leaking and making a whining noise, and oil on the left side of
the engine. Which we cleaned off the engine and induced some dye in the oil and
ask Mr. [redacted] to drive for a few days and bring it back so we can pin point
where the oil is coming from. On February 17, 2017 brought the trunk back and the
technician found the oil at the bottom of the transmission bell housing at the
back of the engine indicating that the rear main seal is leaking may have other
seals or camshaft plug. We also found the water pump bypass hose leaking. We
installed a new rear engine oil seal and pan gasket and a new bypass hose. On February 24, 2017 Mr. [redacted] brought the vehicle back in
stating the same thing. We saw a small drip of oil on the engine oil pan. At
this point we refunded the monies for the rear engine oil seal and Pan gasket
part and labor. A total of $[redacted].This situation is very frustrating for the customer as
well as us. We explain the best we could about other possible places were the
leaks could be coming from and with oils leaks it is not unusual to repair one
leak and have it leak somewhere else. With it being 16-year oil and 181,000
miles on the vehicle. It like the saying we are only as strong as our weakest
link. This is way we felt that refund the monies for the engine oil leaks was
the right thing to do.I hope this clears everything up and it satisfies all
parties. We try to do the best job possible for our customer and keep a good
reputation.Roy B[redacted]Manager

9/11/2017Good afternoon.  First notice of the complaint was never received.  Upon receipt of the second notice I contacted Landon S[redacted] the sales rep.  He states they are working with the consumer towards resolution. Linda B[redacted]