Stanley H. Bettger, Inc.

Promised to fix the water heater. Gave him a check for 500. Unable to reach him. BEWARE

I have been a customer with Stanley H. Bettger Inc (John W. Scullin President) for over 10 years every year John comes and cleans and changes the filters and nozzle on my furnace and every year the price goes up. Back in February 2020 my daughter was home and she did not have heat (I was in Florida) so she called John and left a message, I called John and left a message and my husband called and had to leave a message. all three of us called again the next day and again had to leave a message. My daughter had to find someone else to fix our problem so that she could have heat. when the repair man came in he said that this furnace looks like it has never been cleaned ( John did a yearly service on June 26,2019) so the new service man cleaned and fixed my problem at a price of $785.00. 3 days goes by and John called me I told him that I needed you 3 days ago his told me that he was working on a big job. NEVER DO BUSINESS WITH THIS COMPANY STANLEY H. BETTGER, INC.

Review: On April 4, 2014, I gave [redacted], President of Stanley H. Bettger, Inc. a check in the amount of $400.00, representing the deposit for the installation of a hot water storage tank. The tank was to be installed on April 7, 2014. He came to the house on the afternoon of April 7, 2014 and told me that he needed the rest of the money ($375.00), which was to be paid upon completion of the work, because the tank was $90.00 more than he anticipated and he did not have the money to purchase it up front. I gave him the check and he was to come back in 2 hours with the tank to do the work. He called me 4 1/2 hours later and said the second check was not made out correctly and he was unable to get the tank. At this time, I told him that we no longer wished to install the tank as further research indicated it was not going to do what we needed it to. He said he had already cashed the first check and would bring by the $400 cash on April 11 at 8:00 AM. At that time, he called and said he would be by in the evening. Evening came and he called and said he would be by on April 12. I told him I wanted the money as promised and he proceeded to hang up on me and turn off his phone. I have been unable to reach him and he has not refunded my $400.00. A stop payment has been put on the second check, which cost $35.00. I should also mention that, during the time I was waiting for him to come to install the tank, I was unable to reach him because his cell phone was not working. He told me it had been shut off for non-payment of his bill.Desired Settlement: I would like the $400 refunded, plus the $35.00 for the stop payment fee on the second check. I would also like my service contract fee of $190.00 (paid February 4, 2014) refunded at the pro-rated amount of $162.76, since I will now need to find a new company to do business with that is reliable and professional.

Business

Response:

I did refund the consumer 400.00 on Saturday May 10, 2014. I also handed the husband the check she had written in the wrong name and that she claimed there was a stop payment on. I do still owe her 160 from the contract that I will get out by the end of the month. the 32.50 was cleaning fee.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

The $400.00 was refunded and the uncashed check was returned. However, I did stop payment on it. Since I was having so much trouble getting my $400 from him, I did not want to take a chance that check would also get cashed. It was made out the same as the first check. I attach my bank statement showing the stop payment fee, which is $30, not $35 as I was originally told by the bank. I am also attaching a copy of a bill from [redacted], who I now have my service contract with. I had to pay them $422 for work that should have been covered under my contract with Stanley Bettger, Inc. I was not aware of this expense at the time I filed my original complaint. I am therefore also looking to be refunded $422.00. Additionally, I would like a complaint for unprofessional conduct (hanging up on me), and unfair business practices to remain on file.