Stanley Paving

Review: I contracted with [redacted] Paving on 9/7/2013 for a residential driveway, which was completed; however, within a couple of months after the driveway was paved it started falling apart. I notified the company right away and I was told that this is normal. As time went on, pieces of asphalt started to come up in multiple areas of the driveway, which is not normal. Pieces flake up when people walk on the driveway and even with a leaf blower. I have contacted [redacted] Paving multiple times, and they do not answer, and do not return phone calls. Representatives from the company have come out to look at the driveway at least twice, but nothing has been resolved. When the work was originally done, I was told the warranty would be void if I were to seal the driveway in less than a year from their completed work. The last conversation I had with [redacted], he told me the solution would be to seal the driveway now, less than a year after his work. I had another company come out to look at the driveway as an alternate solution - and I was told there was not enough process put underneath the driveway and the asphalt sat for too long in the truck and the driveway will not last. For this company to fix the work, I was quoted $9,500, which is more than the $7,500 I paid [redacted] also refused a core test to see if it was bad product from [redacted]. Roads that are being paved and other people I know with new driveways are not having the same problems - I am learning that this is not normal, unlike what I was told. The driveway is less than a year old, and it is not what it should be, and [redacted] has not shown interest in fixing it or standing behind their work, our contract, or their warranty.Desired Settlement: At this point, I just want what I paid for and I want [redacted] Paving to uphold their end of the contract...or a refund if they cannot uphold their warranty. I want a driveway that is not falling apart. I do not want it sealed, that will hide the current problem and cause me more problems down the road. I have consulted with an attorney for alternate options, but would rather settle this without involving that method.

Business

Response:

To Whom It May Concern,

I have been in business in Connecticut for over 25 years. I take pride in my work and if there is a problem

I make sure that at the end of the day I have a satisfied customer. [redacted] has called numerous times

and I tried to explain to him that there is nothing wrong with his driveway and that it's not falling apart. From

the very beginning I explained that the areas that he is concerned about are areas that we couldn't use the

paver on and we had to rake those areas in by hand and sometimes when that's done it can bring more rock

to the top of the pavement. I told him right from the first complaint that when it's time, the driveway should be

sealed and that would take care of the loose stones. There is nothing wrong with the driveway. Even if I did

the driveway over that would more then likely happen again. It's an area that had to be raked in and it allowed

rock to come to the surface. The driveway is not falling apart. I offered to seal it for cost and labor and I never

heard back from him. I would like to know what company told him there is not enough base and that the asphalt

was cold when it was layed. How can he even say that when the base is under the driveway and for him to make

the claim of cold asphalt he would of had to been there. [redacted] was there the whole time from start to finish

so he knows exactly how much material was used. If he had any concerns, why wouldn't he say something while

the driveway was being put in? Sealing the driveway will take care of any loose stones. Every time I went to meet

with him I assured him that the driveway wasn't coming apart and when it got closer to a year after it was installed

then it can be sealed. Also whoever gave him a price of $9,500.00 is crazy. I want to work with [redacted]

but he wants no part of what should be done. I will not tear up a perfectly good driveway when there is nothing

wrong with it and install a new one. He was there the whole time it was being installed so he knows exactly how

much material was used. I know that after it's sealed he will see what I have been trying to explain to him. I really

don't know what else I can do or say, however I still would like to know the name of the company who has no idea

what their talking about and would charge such an outrageous price. I ALWAYS stand behind my work and that

will never change. He did agree at first to have it sealed and then all of a sudden he changed his mind.

Sincerely,