Stanley Steamer

I was very impressed with tech Albert Silva,recent cleaning service on 10-28.
Not only was he very thorough and professional, clean and efficient ,but he was very courteous and pleasant as well, having good people skills-not be taken lightly, as he is a representative of you.
You can be assured that for any future carpet cleaning, I will ask for this tecnician.He is an asset to your company!

Review: Paid this company over 200.00 to vacuum, steam clean and deodorize a piece of furniture. They went through their normal sales pitch of showing me a cloth attached to a vacuum nozzle and all the dust and dander that was removed. They spent the entire time trying to up sell products and not do the job I hired them for. I just purchased a hand held vacuum an used on the same piece of furniture that they cleaned. To my astonishment and disgust the first cushion I vacuumed was so filthy it filled the canister of the hand held vacuum. I reached out to Stanley steamer with a response of an email that someone would call me and to this time they have not.

Business

Response:

This matter has been resolved with the customer and she is pleased.

Review: I called Stanley Steamer to get my carpets cleaned mainly because my one bedroom had dog urine in it. I set up an appointment on the phone where I was told after the cleaning "there may be" a urine smell if not purchasing a separate cleaning called the enzyme. When they came this morning to clean my carpets it was two young men with hoods on. They started cleaning at 8:21am and we're done two rooms and a hallway by 8:45am. I was told each room takes about 15-20 minutes. Also, the cleaning men told me it will enhance the smell when we clean unless you pay 58$ extra for the enzyme cleaner. I said no thank you that was not what I was told on the phone. When they left I called Stanley Steamer right away and was told by a representative I was told it will enhance the smell. I told him I was not told it will. I asked him to play back my recorded call with the person person I spoke with and to transfer me to a manager. Then a manager named [redacted] who would not provide me with her last name played my orevious recorded call where the first representative told me " it may " not " it will ". [redacted] insisted I was informed when me and her both heard my previous call where I was told false information. She said she could send someone out to do the enzymes but I would be charged. I asked to speak with someone higher then her she transferred me to [redacted] where his voicemail said he would be on vacation till January 4.Desired Settlement: I would either like my money back or it to be cleaned the correct way I was told with no pet urine to be smelled through my home.