Stanley Steemer Carpet Cleaners of Bowie MD

Revdex.com, This job is not in our service areaWe are a locally owned franchise We do not service capitol heights from our locationPlease call 1-800-steemer to get proper office that serviced this customer Jim S***

From: *** *** ** *** Date:
Tue, Oct 10, at 4:PMSubject: Complaint #***To: "[email protected]" My name is *** ***, Complaint #***. I am faxing over the requested documents to substantiate my claim. Attached is an invoice (#***) for services rendered. As stated in my initial complaint, there was no time that I was ever told about a $charge for the use of the portable machine. I also spoke with the person receiving the work and she states animatedly that she was not told of the $charge either. The company states that they make recordings of each of their phone calls. I am requesting that they be shared to show that at no time was this information told to me. The address and phone number of the company is within the body of the invoice. *** *** *** *** *** ** *** *** *** Phone: ###-###-#### Upper Marlboro, MD *** Fax: ###-###-####www.***.com Professionally Managed By: *** *** ***

Revdex.com, There was very clearly a communication problem here I will refund the $assessment fee to the customer I apologize for the inconvenienceShe can expect the refund within a week Jim S***

Revdex.com and ** ***, I have no problem refunding the $charge for the use of the portable machine I would rather the talk be about our workmanship rather than a communication issue over priceAs all can see, we have a virtually blemish free record with the Revdex.com over years in business Your cc with will credited today for $ Thank You for choosing Stanley Steemer! Jim S*** owner/operator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The company is suggesting that my actions caused this spot after admitting that the spots were not there before the workers performed cleaning of the carpetTo suggest that something happened to the carpet immediately after the workers left is preposterous Additionally they were notified of the damage in a reasonable amount of time, after given the carpet time to completely dry. The response provided is yet another example of the unprofessional and unethical nature in which this business is operatedThey clearly have no pride in their service as well as a poor attitude toward their customers.Again I am requesting that this business repair the damage done to my carpet
Regards,
*** ***

This job was cleaned on 1-29- My crew did not notice these bleach spots before or after cleaning The customer called us 2-4-about discolored spots that were not there before We sent a crew out to look at carpet on 2-5-16, not knowing what we were going to find We
found a few rather small bleach spots in the master bedroom The original cleaning crew was not available on the 2-5-visit We sent a manager and his assistant Upon seeing these spots, it was obvious to him that the color was gone from these spots and could not be fixed by us As you can imagine, we cannot and do not..carry, use or have any contact with any cleaning agents or treatments that can possibly take the color out of carpet It simply cannot happen We are in thousands of homes every year and this just does'nt occur It is my belief that another source, probably a toilet bowl cleaner, perfume, acne medicine or other outside cleaning agent is to blame for these discolorations The 5-days between the cleaning job and the complaint seems rather strange I am in no way suggesting that the customer knowingly has any other explanation I am only going on my experience that we could not have done this damage.At this point, my recommendation is for the customer to have an independent carpet analysis done on these spots and the carpet They will be better able to possibly get an answer for the complaintant after taking carpet samples, etc If at this point, this analysis showed in any way this was our fault, I am willing to pay for a professional company to re-dye these spots to the customers satisfaction.If this is the route that will be used, a certified carpet inspection company should be used Thank you Jim S*** ###-###-####......as I am typing this response, I am preparing for a trip that will keep me out of the office until Monday 2-22-