Stanley Steemer Carpet Cleaning

To Whom It May Concern:Please be advised we are in receipt of the above-referenced consumer complaintThis has reached the Corporate Offices of Stanley Steemer International, Inc We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service We have looked into this matter and it is our understanding that the customer still has an open and active insurance claim with our insurance carrierAny and all questions or concerns regarding this claim need to be directed to the adjuster assigned to the claimWe have reached out to the adjuster assigned to the claim and requested that he make contact with Mrs [redacted] to further discuss her claim and to answer any questions she may have regarding said claim.Once again, thank you for bringing this to our attention and please feel free to contact us again should you have any further questions about this consumer complaint.Best Regards;Paul C***Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | Innovation Dr| Dublin, OH 43016P 614-652- 1-800-848-ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response because I was personally at my house for the second cleaning where *** was not at because he chose to go to another house and I made multiple attempts between me and his on site employees to see when he would be thereBy the time he was on his way, they were finishing up and his truck had broken downHe should not have told us he'd be at our house if he wasn't going to be at our houseHe also told me in mid November a check would be sent out, I also have text record on December 4th that he said a check was on it's way so in all honesty that check should've been here twice over by nowI also have *** saying in text "I always acknowledged there was an inconvenience factor for you all and that is why we agreed to refund 50% of your money." That's not an apologyI've gotten excuses and delays
Regards,
*** ***

Had carpet cleaned by Stanley Steemer on 12/8/I must say I was very pleased with the results of extraction style cleaning of my carpetWorkman on time, polite and efficient

To Whom It May Concern:Please be advised we are in receipt of the above-referenced consumer complaint. This has reached the Corporate Offices of Stanley Steemer International, Inc.
We, at Stanley Steemer International, Inc., want you to know that we appreciate the...

opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter.   Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service.   We have looked into this matter and it is our understanding that the customer still has an open and active insurance claim with our insurance carrier. Any and all questions or concerns regarding this claim need to be directed to the adjuster assigned to the claim. We have reached out to the adjuster assigned to the claim and requested that he make contact with Mrs. [redacted] to further discuss her claim and to answer any questions  she may have regarding said claim.Once again, thank you for bringing this to our attention and please feel free to contact us again should you have any further questions about this consumer complaint.Best Regards;Paul C[redacted]Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016P 614-652-2417  1-800-848-7496 ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

A refund request for half of the order was sent to the Stanley Steemer home office on 12/11/14 in the amount of $199.50.  Check requests typically take 7-10 business days for process. [redacted] was on site for the second cleaning and made sure that it was completed to not only industry...

standards but our customers expectations.  Customer was also given a new filter for her system along with the promise of a 50% refund.  The retail value for the specific filter is $30.  Stanley Steemer has apologized and admitted fault for the poor first experience and any inconvenience that we may have caused to our customer.   Stanley Steemer Indianapolis1-800-Steemer