Stanley Steemer International & Corporately Owned Branch Locations

To whom it may concern, Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this matter to our attentionWe have contacted MrR*** and believe that we have resolved this matter to his satisfactionOnce again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance Sincerely, Paul C*** Customer Relations Manager IICRC Master Textile Cleaner IICRC Master Water Restorer Stanley Steemer | [redacted] *** P ###-###-#### ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease mail check to the new addressRoseborough Court Louisville, KY

To Whom It May Concern:Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this matter to our attentionWe have contacted the management at the local Stanley Steemer which serviced this customer They had not been notified of his dissatisfaction yet.A member of the management team is reaching out to [redacted] and will work with him to address his cleaning concernsOnce again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance Sincerely, Paul C*** Customer Relations Manager IICRC Master Textile Cleaner IICRC Master Water Restorer Stanley Steemer | [redacted] *** P ###-###-#### ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

From: Christeena D Gallahue [mailto:[email protected]] Sent: Tuesday, April 18, 11:AMTo: [email protected]: Complaint ID: 12077871Document Attached Thank you

To Whom It May Concern:Thank you for bringing this to our attention This consumer complaint has reached the corporate office of Stanley Steemer International, Incand we appreciate the opportunity to correct this unsatisfactory situation We, at Stanley Steemer International, Inc., want you to know that we value our customer and are truly sorry if this customer has been inconvenienced in any way Unfortunately, problems occasionally occur and we hope that the handling of this concern assures you of our good intentions and our desire to provide our customers with quality serviceWe are currently considering this matter with the local office and a member of our management team will be reaching out to the customer shortly to work with him directly to address and resolve his concernsPlease let us know if you need any further information on this matterThank you again for bringing this to our attention.Best Regards, Paul C***Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | Innovation Dr| Dublin, OH