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Stanley Steemer International, Inc& Corporately Owned Branch Locations

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Stanley Steemer International, Inc& Corporately Owned Branch Locations Reviews (10)

Hello, [redacted] It took a Revdex.com complaint to get a response from you? No returned phone calls? This is the first time we are learning this is actually an insurance liability claim being adjudicatedThe [redacted] site does not represent as an insurance companyIf we had realized you were representative of an insurance company, we would have obtained the services of a public adjuster to represent usAt this point, your representation only appears to be on behalf of protecting your client, and we see no evidence of further investigation on your partWhat other investigation do you need to do? We have had no response from you up to this point, which in our world is not acceptableThis matter has been left hanging, indefinitelyIs that your regular course of business? This is now January, 2018.When shall we expect to hear from you? When are you going to conclude your investigation? I need to hear from youThe Revdex.com gives two options only for my response: (1) Accept your response to them(By selecting this option, this implies I agree with you- which I don’t(2) Reject your response to them(By selecting this option, I have no idea where that response leads).We need to hear from youThis matter will not continue, indefinitelyMost small, non-complicated insurance claims are settled quicklyYou indicate you do not reimburse for services renderedThose services would have been unnecessary, had the Stanley Steemer worker not been negligentSincerely, Mrs [redacted]

I would like to respond to your recent Ietter dated September 11, [copy attached]with regard to my complaint against Stanley Steamer company.You state that the company has agreed to resolve the complaint In truth, the action taken was not a resolution but rather an attempt to encourage more business On June 13, 2017,Paul C***, Customer Relations Manager for Stanley Steamer, sent me a gift certificate in theamount of $150.00, valid for one year from the date of issueI have no use for this certificate.Why should I reward bad behavior with additional patronage?After placing several calls to Stanley Steamer with no information about the whereaboutsof the carpet, I received a voice mail message on my home telephone stating that delivery wouldbe made on June 3rd No explanation for the delay was forthcomingAs I reported initially, thecarpet had been picked up on April 15th! A subsequent call to the company resulted in the offerof a cash reimbursement of at least $for the distress that this service failure had caused.The representative with whom I spoke told me that he would present this suggestion to one ofhis superiorsHowever, instead of a check, I received a useless gift certificate.Copies of correspondence from Stanley Steamer and the Revdex.com are alsoattached This is not ,the way a reputable company should conduct business.Sincerely, [redacted] ***

To Whom It May Concern Please be advised that [redacted] ***is the authorized Third Party Administrator for the above referenced client An insurance claim has been setup for [redacted] because of the alleged incident on November 21st, As we are the authorized Third Party Administrator, we are in the process of conducting our Liability investigation into this matter At this time, we have not made a formal decision regarding the liability in this matter We are currently reviewing all of the evidence that has been presented by both our client and Mrs [redacted] to finalize our liability decision in this matter Once our liability decision has been finalized, Mrs [redacted] will be informed of that decision If an insurance settlement is warranted, we will reach an agreed, and if a denial is warranted, we will issue a denial letter As this is an insurance claim we only address damages and we do not reimburse monies paid out for services rendered or agreed contracts between Mrs [redacted] and Stanley Steemer Sincerely [redacted]

To Whom It May Concern:Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this matter to our attention.After reviewing the customer’s concerns and their account with us we have decided to refund the amount of the cleaning ($116.10)This will be credited back to the credit card that was used at the time of service.Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.Sincerely, Paul C*** Customer Relations Manager

Complaint: [redacted] I am rejecting this response because: This response is not a resolution but rather notification that I should expect another phone call However, as of yesterday, I was contated by the manager of the local Stanley Steemer branch and was given a resolution pending supervisor approval I am waiting for that response at this timeIn the meantime, this case needs to stay open until I receive compensation for my damaged furniture Regards, [redacted]

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this matter to our attentionWe have contacted Mrs [redacted] and believe that we have resolved this matter to her satisfaction Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance Thank You, Paul C***

To Whom It May Concern;Thank you for contacting us on this matter We will gladly comply with the customer's request to refund the $ A check will be mailed from our corporate offices in Ohio to the cleaning address we have on file for this account.Thank you again for reaching out to us on this matter and please feel free to contact us again should you need any further information on this

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this to our attention I have reached out to the customer and left her a message requesting a return call so that I can answer all of her questions Upon, her return call and answering all of her questions I will be offering her a gift certificate for all of her inconvenience and as a gesture of customer goodwill We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality serviceThank You, Paul C [redacted] Customer Relations Manager

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintWe believe that we have given this matter all due considerationIncluding an inspection that was performed by an independent inspector, attached, this inspection did not find anything in the cleaning process that could have caused the problem this customer had called about After sharing the inspection report with the customer, she expressed that she was not happy with the outcome so in the interest of customer service and as a gesture of customer goodwill we offered her a full refundShe said that she needed to think it over because she was busy at the timeWe haven’t heard back yet but the offer does still stand and the refund amount would be $Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance Sincerely, Paul C*** Customer Relations Manager IICRC Master Textile Cleaner IICRC Master Water Restorer Stanley Steemer [redacted] *** P ###-###-#### ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We feel that is not an adequate resolutionFirst of all, after not showing up to clean out carpet when we had to move the necessary items to have that done & then having to call to fine out where Stanley was to do the job & a customer service stating they had no record of any appointments for us when all appointments were made at the time of the original cleaning & telling us she can have someone come out Monday - so we should move our furniture back ( not sure I would of done this if not for the fact company was coming over)r & then we should do this again on MondayHow is it that you take someones money & have no idea why you are taking it & then not know your home is supposed to be servicedBy the way, the cleaning of the carpet was not that good but we chose to have you come back out for the allergenSince we do not intend to use Stanleys unreliable service again we do not want a $gift certificate & would appreciate the balance due us of $- which we believe is fair Regards, [redacted]

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Address: 9051 Rochester Ave, Rch Cucamonga, California, United States, 91730-5562

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