Stanley Steemer of Rochester has never cleaned at Garford Road, Rochester, New York and has never had a complaint from a Jackie GNor does Stanley Steemer of Rochester have anything to do with [redacted] ***Green Island New York
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they can clean as they stated at my convenienceI can not miss time at work so I would need a Saturday appointment Regards, [redacted]
On December 6, at 10:am till 11:am Joey, Dave and Armando use oil dry to absorb any oil that had dripped from the trucks cleaning unit that was found to be over filled that morning Approximately to ounces however once it comes in contact with water it can look a lot worseAfter using the oil dry we used a greaser and scrubbed and pressure washed and extracted the areas affected areas times the oil was completely removed and at that time we considered the complaint resolvedThe customer even said he watched us on his camera cleaning the driveway and agreed that it looked good Some side notes the driveway is older and in need of being sealed asphalt is a petroleum based material and needs to be sealed yearly and I am sure he is just wanting us to pay for it because he see's an opportunity I did not receive a call from this customer he may have called our call center and filed another complaint but we have been busy dealing with peoples flooded basements from the power outages and flooding for weeks now and have not tended to non emergency concerns yetSo I am kind of glad the customer has chosen the Revdex.com to resolve his complaint because over the phone the customer will not let you get a word in!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11143674, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact that they pointed out Kenny was black has no pointMy brother is black, He lives with us, I am Cherokee, and my husband is Italian, so what! The one video shows me asking Kenny to wait, he had his hoses stuck behind a door and was pulling them which then caused the damage to the door As for regular wear on the home...I just finished remodeling the basement putting in drywall, painting, and installing new doors The doors have not even been stained and polyurethane yetI was getting the carpets cleaned after all the construction we did to our home so far, to get rid of the previous owners cat odors, and smoking they did in the home that we purchased in January of we are still under construction in other parts of our home, but what is completed has only been in use by us less than one yearNew flooring only two months old, drywall, painting, and tile work have been going on in the home since we acquired it one year ago and construction makes for dirty carpetsThe chip on the corner of the entry corner of wall from the hoses be raked across them, was their guyWe have no wall marring in our dining room, kitchen, or bedrooms as they were not near those roomsAgain, they refuse to come see the damages and the rest of my pristine home for themselvesI again invite them to see for themselves the abuse the gentleman, Kenny, did to the home The other worker was either outside or placing blocks under furniture with me...That is the only reason why he did not create any damage, only mud puddles on my newly installed kitchen floor and mud spattered up the wall, which, Kenny after arguing with me that the other guy made the mess, finally cleaned it upI told him they were a team and the other man was outside hooking up hoses so why can't he help his co-worker out and clean it up since he was waiting for the water any way Regards, [redacted]
Stanley Steemer has reviewed all of the pictures and even went over them with the technicians that were at the house all technicians also agree that the damages you are accusing Kenny of are not from our cleaning.We clean over homes a year and have not had any damages like you are accusing Kenny of our equipment is not designed to cause the damages you are claiming Kenny thinks you are singling him out and claims that you were instigating conflict and wouldn't let him do his job In regards to the black issue thats exactly how Kenny feels.You had your carpet cleaned times in one day the crews did a great job and did not cause any damages while cleaning remember you were with them every step of the way
I will follow the Revdex.com guidelines Acknowledge customers concerns: Concerns about the money or the driveway, the driveway was cleaned no money was refundedState the facts as you see them and avoid emotion: Twisting facts being way wrong, a small amount of oil did leak from the engine the dip stick wasn’t pushed back in all of the way and it looks like the crew may have also over filled the oil the morning they checked it Yes a few ounces as noted when oil and water mix it looks worse that it is We came back immediately that day and when we did determined that we should come back the next morning with proper equipment It wasn’t because the customer threatened to call the DEC it was so we could use oil absorb and degreaserThe customer also threatened to call the Police as well so whether the DEC or the Police would have been involved we did what we would always doI was also told by the customer that the driveway was recently sealed however it showed no signed and was in need of sealingI have had oil leak on my driveway and it was removed the same wayI have been doing this for years now and have had oil leaks and every one of them were cleaned successfullyIn regards to an instant refund well that’s not how I work; I would never give someone a refund and walk away from the problem at hand hence why we cleaned it and scrubbed it as the video shows What would a refund have done the oil would still be thereThe oil leak was cleaned properly and no money will be refunded
Revdex.com:I only accepted this from the business only because it stated he will follow the Revdex.com guidelines.To a few of your points:I told Dave (owner) that I was going to call the police and do a property damage report because after our not so pleasant phone conversations I wasn't totally confident he was going to show up the next day, also I was going to call the DEC for the same reasons of fear he wasn't coming back and report the spillHe did show the next day and did clean the oil which left a massive stain He also told my wife that if we weren't satisfied after it dried he would come back in the summer time and seal it.- this is what has started this whole process, I've called numerous times and got the call center and never have received a phone call back from Stanley Steemer Rochester, ever- not sure if it was intentional or there is some sort of breakdown in there call center communicationYou also said that it doesn't look like my driveway was sealed recently- I disagree with you, periodYou also said that you've been in business for years, that is impressive, I know how challenging it is to be and owner operator, years you must be doing something right- truthfully And you are % correct to say state the facts and stay away from emotion- my apologies.As far as refunding my money- you would have gotten a repeat customer and a customer that would have told other people the positive outcome you created after a unintentional mistake was made All of the time we are both spending on this is over a $driveway seal, I understand that you think I am only fighting this to get a freebee, but I got to believe that if you felt you were wronged by a business you would be fighting just as much as I am I get your perceptive, I do, I hope you get mine tooI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
No reply can be made till next week the owner is out of town
The complaint at hand will be looked into by our office as soon as possible
Stanley Steemer of Rochester has never cleaned at Garford Road, Rochester, New York and has never had a complaint from a Jackie GNor does Stanley Steemer of Rochester have anything to do with [redacted] ***Green Island New York
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they can clean as they stated at my convenienceI can not miss time at work so I would need a Saturday appointment Regards, [redacted]
On December 6, at 10:am till 11:am Joey, Dave and Armando use oil dry to absorb any oil that had dripped from the trucks cleaning unit that was found to be over filled that morning Approximately to ounces however once it comes in contact with water it can look a lot worseAfter using the oil dry we used a greaser and scrubbed and pressure washed and extracted the areas affected areas times the oil was completely removed and at that time we considered the complaint resolvedThe customer even said he watched us on his camera cleaning the driveway and agreed that it looked good Some side notes the driveway is older and in need of being sealed asphalt is a petroleum based material and needs to be sealed yearly and I am sure he is just wanting us to pay for it because he see's an opportunity I did not receive a call from this customer he may have called our call center and filed another complaint but we have been busy dealing with peoples flooded basements from the power outages and flooding for weeks now and have not tended to non emergency concerns yetSo I am kind of glad the customer has chosen the Revdex.com to resolve his complaint because over the phone the customer will not let you get a word in!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11143674, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact that they pointed out Kenny was black has no pointMy brother is black, He lives with us, I am Cherokee, and my husband is Italian, so what! The one video shows me asking Kenny to wait, he had his hoses stuck behind a door and was pulling them which then caused the damage to the door As for regular wear on the home...I just finished remodeling the basement putting in drywall, painting, and installing new doors The doors have not even been stained and polyurethane yetI was getting the carpets cleaned after all the construction we did to our home so far, to get rid of the previous owners cat odors, and smoking they did in the home that we purchased in January of we are still under construction in other parts of our home, but what is completed has only been in use by us less than one yearNew flooring only two months old, drywall, painting, and tile work have been going on in the home since we acquired it one year ago and construction makes for dirty carpetsThe chip on the corner of the entry corner of wall from the hoses be raked across them, was their guyWe have no wall marring in our dining room, kitchen, or bedrooms as they were not near those roomsAgain, they refuse to come see the damages and the rest of my pristine home for themselvesI again invite them to see for themselves the abuse the gentleman, Kenny, did to the home The other worker was either outside or placing blocks under furniture with me...That is the only reason why he did not create any damage, only mud puddles on my newly installed kitchen floor and mud spattered up the wall, which, Kenny after arguing with me that the other guy made the mess, finally cleaned it upI told him they were a team and the other man was outside hooking up hoses so why can't he help his co-worker out and clean it up since he was waiting for the water any way Regards, [redacted]
Stanley Steemer has reviewed all of the pictures and even went over them with the technicians that were at the house all technicians also agree that the damages you are accusing Kenny of are not from our cleaning.We clean over homes a year and have not had any damages like you are accusing Kenny of our equipment is not designed to cause the damages you are claiming Kenny thinks you are singling him out and claims that you were instigating conflict and wouldn't let him do his job In regards to the black issue thats exactly how Kenny feels.You had your carpet cleaned times in one day the crews did a great job and did not cause any damages while cleaning remember you were with them every step of the way
I will follow the Revdex.com guidelines Acknowledge customers concerns: Concerns about the money or the driveway, the driveway was cleaned no money was refundedState the facts as you see them and avoid emotion: Twisting facts being way wrong, a small amount of oil did leak from the engine the dip stick wasn’t pushed back in all of the way and it looks like the crew may have also over filled the oil the morning they checked it Yes a few ounces as noted when oil and water mix it looks worse that it is We came back immediately that day and when we did determined that we should come back the next morning with proper equipment It wasn’t because the customer threatened to call the DEC it was so we could use oil absorb and degreaserThe customer also threatened to call the Police as well so whether the DEC or the Police would have been involved we did what we would always doI was also told by the customer that the driveway was recently sealed however it showed no signed and was in need of sealingI have had oil leak on my driveway and it was removed the same wayI have been doing this for years now and have had oil leaks and every one of them were cleaned successfullyIn regards to an instant refund well that’s not how I work; I would never give someone a refund and walk away from the problem at hand hence why we cleaned it and scrubbed it as the video shows What would a refund have done the oil would still be thereThe oil leak was cleaned properly and no money will be refunded
Revdex.com:I only accepted this from the business only because it stated he will follow the Revdex.com guidelines.To a few of your points:I told Dave (owner) that I was going to call the police and do a property damage report because after our not so pleasant phone conversations I wasn't totally confident he was going to show up the next day, also I was going to call the DEC for the same reasons of fear he wasn't coming back and report the spillHe did show the next day and did clean the oil which left a massive stain He also told my wife that if we weren't satisfied after it dried he would come back in the summer time and seal it.- this is what has started this whole process, I've called numerous times and got the call center and never have received a phone call back from Stanley Steemer Rochester, ever- not sure if it was intentional or there is some sort of breakdown in there call center communicationYou also said that it doesn't look like my driveway was sealed recently- I disagree with you, periodYou also said that you've been in business for years, that is impressive, I know how challenging it is to be and owner operator, years you must be doing something right- truthfully And you are % correct to say state the facts and stay away from emotion- my apologies.As far as refunding my money- you would have gotten a repeat customer and a customer that would have told other people the positive outcome you created after a unintentional mistake was made All of the time we are both spending on this is over a $driveway seal, I understand that you think I am only fighting this to get a freebee, but I got to believe that if you felt you were wronged by a business you would be fighting just as much as I am I get your perceptive, I do, I hope you get mine tooI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]