Dear Cynthia, This is in response to the letter we received about [redacted] dated April 20, 2015. We are sorry Mr. [redacted] is not happy with his WaterFurnace system. As we stated before, we honored the warranty well past the manufacturer warranty. We have not serviced these units since June of 2013. The units were running properly when we left. We have no records or control over what services [redacted] Geothermal provided. Our offer still stands. If Mr. [redacted] purchases a Service Agreement, we would be happy to continue servicing him. Sincerely, Stanley W. C [redacted] JR. President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: you did not honor the warrantyYou kept putting freon into the units every year until warranty ran out, then you started charging me for the freon Regards, [redacted]
Dear Cynthia, This is in response to the letter we received about [redacted] dated April 20, 2015. We are sorry Mr. [redacted] is not happy with his WaterFurnace system. As we stated before, we honored the warranty well past the manufacturer warranty. We have not serviced these units since June of 2013. The units were running properly when we left. We have no records or control over what services [redacted] Geothermal provided. Our offer still stands. If Mr. [redacted] purchases a Service Agreement, we would be happy to continue servicing him. Sincerely, Stanley W. C [redacted] JR. President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: you did not honor the warrantyYou kept putting freon into the units every year until warranty ran out, then you started charging me for the freon Regards, [redacted]