Stanley

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs requested I sent a picture of the defective items to Cristina V [redacted] at PMI Worldwide on Monday, May 23rdI have not heard back from her since I sent the picturesAll I was ever looking for was either replacement of or reimbursement for the two mugs that both broke at the same part in just a matter of monthsThe email I was provided to send the pictures to was [redacted] I am currently awaiting a response from MsV [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern,Thank you for your email.Thank you for taking the time to communicate to us why our service did not meet your expectationsWe have every desire to address it and provide the best solution available to resolve issue as soon as possibleLast quarter, we encountered a system
glitch with our incoming consumer emailsUnfortunately, your email was affected and it never reached our team mailbox. In our attempt to regain our customer’s confidence, we reached out to her directlyWe sent her Stanley products for free as courtesyIn addition, we will further evaluate how we can prevent this problem from recurring again in the future. Thank you. Sincerely, Anne G***Consumer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As requested I sent a picture of the defective items to Cristina V[redacted] at PMI Worldwide on Monday, May 23rd. I have not heard back from her since I sent the pictures. All I was ever looking for was either replacement of or reimbursement for the two mugs that both broke at the same part in just a matter of months. The email I was provided to send the pictures to was [redacted]. I am currently awaiting a response from Ms. V[redacted]. Sincerely, [redacted]

We have forwarded this complaint to our customer service department who has contacted the customer, who is traveling on business at the moment.
He will contact us again next week with the product information we need to replace his defective items. He never contacted us before contacting the Revdex.com....


We will close this case next week.
 
Thank you, and please let me know if you have any questions. I’ll be happy to assist.
 
Justice
 
 
Justice B[redacted]  Administrative Assistant / Receptionist

To whom it may concern,Thank you for your email.Firstly, we would like to apologize for this lapse in service that you experienced in dealing with our webstore recently. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service...

further. We have taken the necessary steps to remedy the situation by contacting the customer directly. We will be sending Stanley products as courtesy for free. It should arrive in 7-10 business days. Thank you. Sincerely, Anne G[redacted]Consumer Support Manager

In regards to complaint 11815514.  I am truly sorry  they are still having a problem. My office tried to keep in contact with the client to make sure the issue was resolved, however after 2-3 weeks she stopped returning our calls. That is not uncommon in our line of business and usually...

means the matter has resolved itself. I take the outcomes of my treatments very seriously as I know they are a testament to the job that I do.In reply to this complaint, I am baffled that it has taken this long for them to file a complaint. I will not dispute the facts presented, however they did inaccurately state one fact and omitted a few other facts:1. They had a pretty immediate reaction with more than normal swelling right after the injections were completed and then informed me they had the same reaction the last time they had the procedure and "forgot" to tell me. Stating that they were possibly allergic to or reacted to the lidocaine in the product. I always ask a first time patient if they have had this type of treatment before and if they had any problems with the treatment prior to starting. I was told they did not have any problems before.2. They also started massaging the area immediately after injection without my knowledge or consent while I left the room to get more ice to put on the swelling they were having. I never advise patients massage the injections, I do this myself after completing injections and then will allow them do a small amount in 24-48 hours if it still feels lumpy/bumpy to them. 3. I had the patient take Benadryl 50mg that evening upon getting home and the next morning due to the amount of swelling I observed before she left my office, I actually had her stay in the office with ice on the area for more than 30 minutes to make sure she was not having any other systemic reaction and that the ice was controlling the swelling. I also had her return to the office the next morning and personally met her there to assess the swelling and treatment area and have pictures of all of these events. 4. I did use a very small amount (less than 0.2ml compared to a total of 1.6ml of Juvederm) of Radiesse filler on her right lower lip. She did return with continued swelling/tenderness in this area however I did not attempt to aspirate the filler. I did inject the area with a small amount of a steroid to hopefully decrease the swelling, which is advised treatment by the manufacturer, and advised her to not massage the area for several days. Substitution of a different filler can be done at the providers discretion at times if deemed necessary for a better outcome. Radiesse is used in the lips and many other areas not recommended by the manufacturer called "off label use" by many providers with satisfactory results.5. Any dermal filler comes with possible side effects, these are listed clearly on our consent form and residual nodules are one of those. 6. All of our cosmetic injections are non-refundable. It is very clearly stated on our consent form that each patient signs. 7. In the name of science I would like to see pictures of them during this year since treatment as well current pictures to document the disfigurement that is being claimed. I have also attached a copy of the consent form each client signs that clearly state possible reactions or side effects.That being said, in an effort to resolve this to their satisfaction, I was willing to refund them a partial amount of $400, however after looking at pictures on her facebook page that are attached, I do not see the disfiguration they are claiming . I am truly sorry they did not continue to follow-up with me so we could have resolved the issue to their satisfaction. I am also sorry they felt like they could not come talk to me about this before as I have an open door policy and always instruct my staff to have patients return to clinic and be seen by me for any reason or dissatisfaction with services. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]