Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have read the consumer's statementI am attaching contract #*** dated 5/**/with signed signature of consumer acknowledging the purchase made and the specificity of the contract regarding style, finish, pricing and special order available ASAP as stated on contract. I am also attaching
our original PO to the manufacturer as well as the manufacturer invoiceWe did speak with the consumer several times as stated in customer statementOn 6/**, Chris (a manager) informed consumer that it would be approximately mid-July delivery to her home and consumer was fine with waiting for custom order. We are aware of this time frame because we had checked with the manufacturer and were aware of the shipping date from them. The manufacturer shipped the order when they said they wouldWe are now awaiting the trucking company to get it to our local warehouseOnce received a delivery date can be scheduled with the consumer. Stanley's Furniture cannot cancel this order with the manufacturer and we have a signed contract with the consumerAs you can see from the attachments Stanley's Furniture has done its due diligence in all areasContract was written on 5/**/15--PO was sent to manufacturer on 5/**/On 6/**/customer was made aware of approximate arrival time based on the 7/*/shipped date on manufacturers invoice. Stanley's Furniture also offered during our phone conversations to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use. Consumer refused. We apologize that *** *** feels this order is taken longer than she would like it to. We make every attempt to expedite deliveries as best as possible. At this time as you can see this order is in transit to our warehousePlease convey to *** *** that we have been here for years because we try and go above and beyond what is necessary in customer serviceWe can still lend her furniture to useWe would also like to refund the delivery and sfee and offer her free delivery of this order when it does arrive. We will await your responseSincerely,Stanley's Furniture
I have responded in my first statement to the time frame *** *** is bringing up again. My original statement is accurate. As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and *** *** refused. He also advised her that the best resolution would be to wait and accept the custom order. The conversation was done in the most businesslike and respectful manner. Stanley's Furniture has been in business for over years with third generation families purchasing from our establishmentStanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clientsStanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself. While not perfect and not wanting any complaints, the 2-3 per year from thousands of orders per year speaks volumes. At this time the merchandise listed on *** ***'s contract has been in our local warehouse. If *** *** wants to complete her end of the contract by accepting the delivery, we can have that arrangedStanley's Furniture also wants to waive the delivery and sfee to try and come to an amicable solutionWe await a response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am asking for a refund of merchandise that I have not receivedI do not want to do sines with this companyThey have already lied to me twice and I don't even have the furniture yetThey NEVER promised me a loaner set until I filed a complaint and then they lied and told the Revdex.com that they offered me a loaner set which they never didChris the manager has hung up on me and literally laughed in my face when I told him that I would be filing a complaintHe has told me that I will need lots of luck because I will never get my $2,backThis is not a company I want todo business with I would like a full refund I will be waiting for your response. Thank you
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have read the response from Stanley's FurnitureThey are 100% lying!! I was never told that the furniture will be delivered in the middle of July I was told end of July beginning of AugustI bought the furniture on May **, I was told to weeks for delivery It has now been a month and half with no furniture I do not want to do business with this company at all I have been hung up on and laughed at Also they are writing lies in their response They wrote: "Stanley's Furniture also offered during our phone conversation to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use Consumer refused." That statement is a compete lie I was NEVER offered anything of such I NEVER refused that because it was NOT offered They have offered me NOTHING but aggravation They are rude and they lieI do not want the furniture from this company and I am still asking for a full refund of $2, After reading the response from the company I called and spoke to Chris to try to resolve this again and hoped to get a refund He was EXTREMELY rude to me and would not let me get a word in He also told me that I should just take the furniture because I will lose this battle and I will be out the $2, He told me he has seen this before and it NEVER works out for the customer I was so upset by all his rude and inappropriate comments I then started to search the internet to see if there was anyone else out there with the bad experience that I am having with this companyWhat I found is absolutely crazy There are 100's yes 100's of complaints against this company with regard to furniture being delivered months later, damaged furniture, wrong colors the list goes on and on I am giving you the link to this so you can see for yourself I will not purchase this furnitureI would like a full refundI am a afraid that if I do settle and accept the furniture that all I will have is problems with this companyThey have been lying from the beginning and they will continue to lie Here is the link that I found on the internet for you to view *** Thank you for your helpI will await your response.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have read the consumer's statementI am attaching contract #*** dated 5/**/with signed signature of consumer acknowledging the purchase made and the specificity of the contract regarding style, finish, pricing and special order available ASAP as stated on contract. I am also attaching
our original PO to the manufacturer as well as the manufacturer invoiceWe did speak with the consumer several times as stated in customer statementOn 6/**, Chris (a manager) informed consumer that it would be approximately mid-July delivery to her home and consumer was fine with waiting for custom order. We are aware of this time frame because we had checked with the manufacturer and were aware of the shipping date from them. The manufacturer shipped the order when they said they wouldWe are now awaiting the trucking company to get it to our local warehouseOnce received a delivery date can be scheduled with the consumer. Stanley's Furniture cannot cancel this order with the manufacturer and we have a signed contract with the consumerAs you can see from the attachments Stanley's Furniture has done its due diligence in all areasContract was written on 5/**/15--PO was sent to manufacturer on 5/**/On 6/**/customer was made aware of approximate arrival time based on the 7/*/shipped date on manufacturers invoice. Stanley's Furniture also offered during our phone conversations to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use. Consumer refused. We apologize that *** *** feels this order is taken longer than she would like it to. We make every attempt to expedite deliveries as best as possible. At this time as you can see this order is in transit to our warehousePlease convey to *** *** that we have been here for years because we try and go above and beyond what is necessary in customer serviceWe can still lend her furniture to useWe would also like to refund the delivery and sfee and offer her free delivery of this order when it does arrive. We will await your responseSincerely,Stanley's Furniture
I have responded in my first statement to the time frame *** *** is bringing up again. My original statement is accurate. As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and *** *** refused. He also advised her that the best resolution would be to wait and accept the custom order. The conversation was done in the most businesslike and respectful manner. Stanley's Furniture has been in business for over years with third generation families purchasing from our establishmentStanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clientsStanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself. While not perfect and not wanting any complaints, the 2-3 per year from thousands of orders per year speaks volumes. At this time the merchandise listed on *** ***'s contract has been in our local warehouse. If *** *** wants to complete her end of the contract by accepting the delivery, we can have that arrangedStanley's Furniture also wants to waive the delivery and sfee to try and come to an amicable solutionWe await a response
FULL REFUND WAS ISSUE ON THIS ORDER TO CUSTOMER
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am asking for a refund of merchandise that I have not receivedI do not want to do sines with this companyThey have already lied to me twice and I don't even have the furniture yetThey NEVER promised me a loaner set until I filed a complaint and then they lied and told the Revdex.com that they offered me a loaner set which they never didChris the manager has hung up on me and literally laughed in my face when I told him that I would be filing a complaintHe has told me that I will need lots of luck because I will never get my $2,backThis is not a company I want todo business with I would like a full refund I will be waiting for your response. Thank you
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have read the response from Stanley's FurnitureThey are 100% lying!! I was never told that the furniture will be delivered in the middle of July I was told end of July beginning of AugustI bought the furniture on May **, I was told to weeks for delivery It has now been a month and half with no furniture I do not want to do business with this company at all I have been hung up on and laughed at Also they are writing lies in their response They wrote: "Stanley's Furniture also offered during our phone conversation to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use Consumer refused." That statement is a compete lie I was NEVER offered anything of such I NEVER refused that because it was NOT offered They have offered me NOTHING but aggravation They are rude and they lieI do not want the furniture from this company and I am still asking for a full refund of $2, After reading the response from the company I called and spoke to Chris to try to resolve this again and hoped to get a refund He was EXTREMELY rude to me and would not let me get a word in He also told me that I should just take the furniture because I will lose this battle and I will be out the $2, He told me he has seen this before and it NEVER works out for the customer I was so upset by all his rude and inappropriate comments I then started to search the internet to see if there was anyone else out there with the bad experience that I am having with this companyWhat I found is absolutely crazy There are 100's yes 100's of complaints against this company with regard to furniture being delivered months later, damaged furniture, wrong colors the list goes on and on I am giving you the link to this so you can see for yourself I will not purchase this furnitureI would like a full refundI am a afraid that if I do settle and accept the furniture that all I will have is problems with this companyThey have been lying from the beginning and they will continue to lie Here is the link that I found on the internet for you to view *** Thank you for your helpI will await your response.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***