Stanley's Bedding & Furniture Co., Inc.

On April 11, my partner and I ordered a Flexsteel couch from a furniture store. An $800.00 deposit was placed, and in the space provided for delivery date, ASAP was written, as this order was placed to accommodate my handicapped partner's needs. The salesperson was well aware of the situation, as a great deal of time was spent in the store with my partner sitting on the couch and determining its suitability. The salesperson gave us a delivery date between 6–8 weeks from the date of purchase.

When the 8 weeks drew near, I called the store and spoke to a representative who told me that he would get back to me, and never did. I called again and was given a window of delivery between July and August. Once again, I called in August and the representative told me that a fabric issue was solved, which was surprising to me since I was never informed that an issue existed. From there I was given yet another delivery window in mid-September. Well, needless to say, I had to place another call in to the store and the representative gave yet another window of delivery in November. The second time that I received a call from the representative, he informed me that yet another window of delivery would take place between the end of December and the beginning of January.

I find it very hard to believe that a couch would take 9 months to arrive. I hardly think that 9 months is ASAP. I am equally, if not more so, put off by the fact that throughout this disaster I placed most of the calls to the store seeking answers and only received 2 phone calls from the representative. In fact, in one call made by my partner to discuss the situation, the representative told him that he could not speak to the issue since the couch wasn't sold to him, despite the fact that his name and cell number is clearly represented on the sales receipt. I was also told that I cannot cancel the order and will have to forfeit my deposit. At that point, my partner called the credit card company to inform them of the situation.