Stanley's Furniture

I have responded in my first statement to the time frame [redacted] is bringing up again.  My original statement is accurate.  As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and [redacted] refused.  He also advised her that the best resolution would be to wait and accept the custom order.  The conversation was done in the most businesslike and respectful manner.  Stanley's Furniture has been in business for over 70 years with third generation families purchasing from our establishment. Stanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clients. Stanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself.  While not perfect and not wanting any complaints, the 2-3  per year from thousands of orders per year speaks volumes.  At this time the merchandise listed on [redacted]'s contract has been in our local warehouse.  If [redacted] wants to complete her end of the contract by accepting the delivery, we can have that arranged. Stanley's Furniture also wants to waive the delivery and set-up fee to try and come to an amicable solution. We await a response.

Revdex.com:At this time, I have not been contacted by Stanley's Furniture regarding complaint ID [redacted].Sincerely,
[redacted]

Review: I would like a full refund on the bunk bed bedroom set I ordered. I bought it on May **,2015. I was told 2 weeks for delivery. The company has not called me. I then called them 2 days ago and said it will not be in till end of July possibly August. Have asked to speak with someone in charge t get this matter taken care of. Every time I called they were not available. I asked for the last name of the person I was speaking to he would not give me his last name just his first name which he said was Chris. Then hung up on me. I told him that I would be contacting the Revdex.com and he told me to go ahead because I'm not getting my refund and there is nothing that the Revdex.com can do about this and he wished me luck. I've spoken to 3 people Rhonda, Richard and Chris not one of them would give me there last name or allow me to speak to a higher authority. They all basically wished me lots of luck to get this refund. It has been a month and a half now that I am waiting for the furniture. At this point I don't want the furniture and any type of business with this business please help me all I want is s refund for a bunk bed set that has not even been delivered to me or is even on its way to be deliveredDesired Settlement: Refund

Business

Response:

I have read the consumer's statement. I am attaching contract #[redacted] dated 5/**/15 with signed signature of consumer acknowledging the purchase made and the specificity of the contract regarding style, finish, pricing and special order available ASAP as stated on contract. I am also attaching our original PO to the manufacturer as well as the manufacturer invoice. We did speak with the consumer several times as stated in customer statement. On 6/**, Chris (a manager) informed consumer that it would be approximately mid-July delivery to her home and consumer was fine with waiting for custom order. We are aware of this time frame because we had checked with the manufacturer and were aware of the shipping date from them. The manufacturer shipped the order when they said they would. We are now awaiting the trucking company to get it to our local warehouse. Once received a delivery date can be scheduled with the consumer. Stanley's Furniture cannot cancel this order with the manufacturer and we have a signed contract with the consumer. As you can see from the attachments Stanley's Furniture has done its due diligence in all areas. Contract was written on 5/**/15--PO was sent to manufacturer on 5/**/15. On 6/**/15 customer was made aware of approximate arrival time based on the 7/*/15 shipped date on manufacturers invoice. Stanley's Furniture also offered during our phone conversations to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use. Consumer refused. We apologize that [redacted] feels this order is taken longer than she would like it to. We make every attempt to expedite deliveries as best as possible. At this time as you can see this order is in transit to our warehouse. Please convey to [redacted] that we have been here for 75 years because we try and go above and beyond what is necessary in customer service. We can still lend her furniture to use. We would also like to refund the delivery and set-up fee and offer her free delivery of this order when it does arrive. We will await your responseSincerely,Stanley's Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have read the response from Stanley's Furniture. They are 100% lying!! I was never told that the furniture will be delivered in the middle of July. I was told end of July beginning of August. I bought the furniture on May **, 2015. I was told 2 to 3 weeks for delivery. It has now been a month and half with no furniture. I do not want to do business with this company at all. I have been hung up on and laughed at. Also they are writing lies in their response. They wrote: "Stanley's Furniture also offered during our phone conversation to deliver the mattress and temporarily set it up with a box spring and frame as well as a loaner dresser for consumer to use. Consumer refused." That statement is a compete lie. I was NEVER offered anything of such. I NEVER refused that because it was NOT offered. They have offered me NOTHING but aggravation. They are rude and they lie. I do not want the furniture from this company and I am still asking for a full refund of $2,500.00. After reading the response from the company I called and spoke to Chris to try to resolve this again and hoped to get a refund. He was EXTREMELY rude to me and would not let me get a word in. He also told me that I should just take the furniture because I will lose this battle and I will be out the $2,500.00. He told me he has seen this before and it NEVER works out for the customer. I was so upset by all his rude and inappropriate comments. I then started to search the internet to see if there was anyone else out there with the bad experience that I am having with this company. What I found is absolutely crazy. There are 100's yes 100's of complaints against this company with regard to furniture being delivered months later, damaged furniture, wrong colors the list goes on and on. I am giving you the link to this so you can see for yourself. I will not purchase this furniture. I would like a full refund. I am a afraid that if I do settle and accept the furniture that all I will have is problems with this company. They have been lying from the beginning and they will continue to lie. Here is the link that I found on the internet for you to view [redacted] Thank you for your help. I will await your response.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have responded in my first statement to the time frame [redacted] is bringing up again. My original statement is accurate. As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and [redacted] refused. He also advised her that the best resolution would be to wait and accept the custom order. The conversation was done in the most businesslike and respectful manner. Stanley's Furniture has been in business for over 70 years with third generation families purchasing from our establishment. Stanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clients. Stanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself. While not perfect and not wanting any complaints, the 2-3 per year from thousands of orders per year speaks volumes. At this time the merchandise listed on [redacted]'s contract has been in our local warehouse. If [redacted] wants to complete her end of the contract by accepting the delivery, we can have that arranged. Stanley's Furniture also wants to waive the delivery and set-up fee to try and come to an amicable solution. We await a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am asking for a refund of merchandise that I have not received. I do not want to do sines with this company. They have already lied to me twice and I don't even have the furniture yet. They NEVER promised me a loaner set until I filed a complaint and then they lied and told the Revdex.com that they offered me a loaner set which they never did. Chris the manager has hung up on me and literally laughed in my face when I told him that I would be filing a complaint. He has told me that I will need lots of luck because I will never get my $2,500 back. This is not a company I want todo business with I would like a full refund. I will be waiting for your response. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a sectional couch from Stanley's approximately 10 weeks ago. The couch arrived in a timely fashion. But after one week, I noticed there was a cushion that would not come back up after sitting on it. I visited the store and explained the issue. They informed me that a serviceman will send a post card and schedule an appointment. I informed them of a 12 day period that I would not be available for any visit due to that I will be away. The serviceman came during that period and my father in law happened to be at house but the serviceman looked at and worked on the wrong side of the couch. Upon my return, I called Stanley's to explain the situation only to be dismissed on the phone after being told that these serviceman cost them money, a second call was also dismissed by them. I went down to the store then and spoke with the owner. He was not helpful but I iterated to him that no one is home during the day and this work will need to be done in the evening or at night. I was told I would receive a call within 5 days. I did not. I received another post card with a scheduled weekday date. I call the servicedcompany and left a voice mail to schedule an evening date. They did call me back, I missed the call, and left a message saying they only work from 6 am to 2 pm and do not have evening hours but will come on a Saturday. I called back and left another message to have a repair scheduled for a Saturday and have not heard from the Service company or Stanley's. That was one week ago.Desired Settlement: My desire is to have the furniture repaired by Stanley's in a prompt fashion. We spent $2000 with an extended warranty. Yet Stanley's puts off to service company which has an archaic and inefficient way of contacting their customers.

Business

Response:

10/**/13

customer requested only a saturday for service appointment. this was completed on the first available date which was Saturday 10/**/13. Service tech went to home and completed all issues consumer had. if needed a report can be fowarded to office. please have case closed .

thanks [redacted]

Review: I purchased a queen size mattress & split box spring. They delivered a regular queen box spring that did not fit. So the deliver people stated they would go to the warehouse and get one. They lied, never went or called me back. Therefore two days later I still don't have what I paid for!! I went back to the store on 2/**/14 because I had received no call back or merchandise. As I was walking into the store two days after purchase I was being called and told it's my problem, not there fault that it did not fit. They said I had to wait three weeks for the split box spring. They claim I did not tell them my needs. Once again they lied! They were very nice when I was spending my money but rude and unprofessional when I wanted a refund! [redacted]s son, I assume his name wAs [redacted] also was rude and stated not there issue. They don't know the rule to keeping good customers. I will never purchase anything from them ever again. I'm new to the area and needed furniture, but after this, I'm done. I requested that they pick up their bed frame an refund my money. There biogas policy about all orders are special orders. When did a queen bed an frame become a special order? I guess I learned my first valuable lesson, DONT SHOP LOCAL!!Desired Settlement: I want them to remove there bed frame merchandise and do not order anything else for me. I would request a refund but, I already filed a complaint with the bank for my refund but the store won't take merchandise back. My bank acct will be credited back from my bank in 24 hours.

Business

Response:

the customer never purchased split bpox springs as documented on her receipt. When driver attempted to deliver regular size box spring it would not fit into home. As our contract reads Stanley's is not responsible for this. However, we told the customer that we would CHECK our warehouse to see if we had locally in stock split Box springs and would redeliver. That was not going to be done to the next day since the original delivery was already being done at 5:00PM only 3 hours after she made purchase of bedding and warehouse had already closed for the day. If we did not have in stock we would have to order them. The next day there was a snow storm and we were not able to open for business. we checked the following day and as we were leaving her voicemail she walked into our store. she was informed that we needed to order split box springs and she became arrogant and demanded her full refund. I told her NO, but I would refund the cost of the box spring if she could not wait. I also offered a loaner board so we can temporarily set up the bedding until the splits come in. She continued to be arrogant and calling us liers. In all of this we were not charging any aditional labor costs or the difference in the additional cost of making the split box springs. After all this she allowed us to deliver a board and we have the splits on order and will be exchanged next week.

Review: We purchased a bedroom set from Stanley's on 3/**/14. 10 weeks later the set arrived and was delivered on 6/*/14. Upon delivery, the bed could not be put together due to missing hardware. I contacted the store on 6/*/14 in regards to the missing harware, however they were already closed for the evening. I called on Sunday, 6/*/14 and was told nothing could be done til monday. On monday, Stanley's Furniture was contacted again and spoke with [redacted]. He told me that the issue was in a bin to be reviewed and he would speak to me more intelligently later that afternoon. He didn't call, and I phoned the store again. [redacted] was not available. On Tuesday, 6/**/14, I was notified that a truck would be by to put the bed together. The truck came and the 2 delivery persons, tried to put the bed together, but again did not have the proper hardware. The store was again notified. On wednesday, 6/**/14, I spoke to [redacted] and he said the hardware would have to ordered direct from the company. Upon expressing how disatisfied I was with how the situation was being handled and inquiring about a refund, he told me that if I was that unahppy, Stanley's would pick the furniture and I would be given a full refund. We purchased a bedroom set from Stanley's on 3/**/14. 10 weeks later the set arrived and was delivered on 6/*/14. Upon delivery, the bed could not be put together due to missing hardware. I contacted the store on 6/*/14 in regards to the missing hardware; however they were already closed for the evening. I called on Sunday, 6/*/14 and was told nothing could be done til Monday. On Monday, Stanley's Furniture was contacted again and spoke with [redacted]. He told me that the issue was in a bin to be reviewed and he would speak to me more intelligently later that afternoon. He didn't call, and I phoned the store again. [redacted] was not available. On Tuesday, 6/**/14, I was notified that a truck would be by to put the bed together. The truck came and the 2 delivery persons, tried to put the bed together, but again did not have the proper hardware. The store was again notified. On Wednesday, 6/11/14, I spoke to [redacted] and he said the hardware would have to be ordered directly from the company. Upon expressing how dissatisfied I was with how the situation was being handled and inquiring about a refund, he told me that if I was that unhappy, Stanley's would pick up the furniture and I would be given a full refund.

On 6/**/14, I contacted Stanley’s to see if the hardware had arrived since it was requested to be over nighted. The salesperson advised that I call back Friday morning. On 6/**/14, I was notified that the hardware was received and the truck would be back to assemble the bed. The delivery truck arrived and the 2 persons started to assemble the bed. A few minutes after they began, I was informed that the headboard rail was missing and they were not able to continue. The store was notified, and I was told that [redacted] would contact me on Saturday around 1:30pm. In addition, upon my husband arriving home from work Friday evening, he went to see the progress and then noticed that the storage bed we had ordered was not a storage bed. It clearly states on the invoice that we ordered a “queen storage bed.” I contact the store again to let me know that in addition to the missing headboard rail, we also had the wrong bed. On Saturday, no phone call was received and I contacted the store at 2:30pm on 6/**/14, [redacted] was not available. I left a message to please have him contact me as soon as possible. At approx. 6:20pm on Saturday evening, [redacted] himself called and was very rude and combative by speaking over me and refusing to let me explain the issues at hand. He insisted that the bed we had was correct according the catalog in store. He then told me “that it had been a very long day, he was tired and wanted to go home” and hung the phone up on me.

On Sunday, 6/**/14, my husband and I went to the store in person and spoke with the salesperson who took our order about all of the issues listed above. She was very apologetic and sorry for the trouble we were having. We were told that she would speak to the owner and get back to us by noon on Monday, 6/**/14. We did not receive any contact from Stanley’s and proceeded to contact them at 4pm Monday. No one was available and a message was left. [redacted] returned my call on Monday at 4:40pm. I tried to explain how dissatisfied I was and that as per my conversation with [redacted] on 6/**/14, I wanted a full refund and the still unassembled furniture removed from my house. [redacted] proceeded to tell me that [redacted] did not tell me that I could receive a refund and implied I was lying. He continued to speak over me and not listen to what I had to say. He also refused to acknowledge the refund and told us that we would need to wait another 2 days until our salesperson was in again. I again tried to explain why we were so upset, and he again would not hear me out and hung up the phone on me. At this point in time, we would like a refund, the incorrect unassembled furniture removed from our house and to be finished doing business with Stanley’s.Desired Settlement: A full refund and all furniture removed as soon as possible.

Business

Response:

On Monday 7/*/14, after awaiting for the manufacturer to send out the correct items requested, Stanley's furniture has completed the assembly of the bed for consumer. If a signed delivery ticket is necessary it can be faxed over.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. My husband and I are working with the business on a resolution that is fair to both parties.

Sincerely,

Review: Was told by salesperson (Virginia) that we could leave a deposit and have time to change our mind regarding the purchase of a sofa and love seat. Told we had until Saturday (her next day at work). Called very next day and we were put off because owner not there. Day after that a very arrogant man called my wife and threatened to keep our deposit if we cancelled the sale. Went to store and spoke to Stanley and Jeff. Was told to come back Saturday to see Virginia and possible a refund would happen.Desired Settlement: Hopefully we will see Virginia on Saturday and they will issue the refund.

Business

Response:

FULL REFUND WAS ISSUE ON THIS ORDER TO CUSTOMER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After getting a written guarantee from the owner himself Stanley, we were told our new couch would arrive before Christma.We ordered the couch on November [redacted] We receive a phone call 22 days later with rep telling us that the fabric wasn't in stock and the couch wouldn't get to us till the end of January. After going back and forth getting the run around, out if no where a rude rep chris called saying it was our fault that this happened cause we didn't return a missed call. He promised the couch before Christmas. All of a sudden they had the fabric and we were back on schedule. A week later I called to see what he thinks the delivery date would might be, because I had to drive all the way from Connecticut to pick it up, he than tells me, sorry it won't be coming until January again. I was lied to multiple times, and treated like garbage in the process. I could have purchased another couch from another furniture store if they were up front with me. They screwed up and will not take responsibility for it. I have two toddlers and a new home going on two months with no couch. After I told them to cancel the order at the end Stanley himself called and said let me see what I could do. I was stupid enough to think he would make things right. Instead I delt with one of his cronies(chris) who said its not our problem any more. I was floored by the way they handled this. Horrible people horrible ethicsDesired Settlement: To have the guaranteed couch before Christmas

Review: I went to Stanley's Furniture Store in November of 2013 in hopes of ordering furniture to get it within the 4 to 6 week delivery promise right before Christmas. When you walk into the store everyone jumps up to help, 10 months later I have sales people hanging up on me because the [redacted] is away and no one else is available to help! An [redacted] named [redacted] came to my home in November, took all measurements and I returned to the store and placed an order for my entire family room and hallway. A few days after I placed my order I went back to the store and decided to get what the [redacted] told me were the top of the line custom sofas with different material because I wanted them to last and they charged me an extra 2000 dollars, (but never broke down the bill for each piece of furniture.) Right before Christmas they informed me that my sofas end and coffee tables would not be coming as promised but gave lme a loaner sofa/ love seat and coffee table, because I had removed all of my furniture. (I had my new carpeting installed expecting my furniture to be delivered.) When they delivered the loaner furniture ,the tv console was brought into the room and I immediately called stanleys and told them it was way too big and oversized for the wall where the tv went. I put the bar in the spot for the tv and now it is literally functionless because you cannot open it because the tv is on top of it. (that was the piece for the hallway). Someone named [redacted] answered the phone and told me to hold on to the furniture until [redacted] could come back and evaluate. I sent pictures that day to someone's phone to show them. The moving men also agreed there was no room to walk between the sofa and it was too big for the wall. [redacted] did not come back until all the furniture was delivered and I waited for weeks after that because her son was rushed to the hospital in critical care. I understood ,because I am human , that circumstances happen but Stanley's could have sent another representative to look at the furniture. I called for 3 weeks straight complaining that the ottoman was huge and twice the size of my chair, that the color of the sofas were dull and faded (I still have the sample material that I was given, but apparently shouldn't have) and that the sofas look 10 years old. If you sit down and stand up they look crinkled like potato chips. The pillow also had pilling on them. When [redacted] finally came , she agreed that the furniture looked terrible and took pictures. s he told me that they would send someone to restuff my cushions. While she was at my house she told me that she would try to get pillows made to match my sofasnand get a tv stand as compensation, Months later they delivered new cushions that were worse than the original ones. I called again 15 times, left messages because [redacted] was never there , finally . [redacted] accidentally answered the phone and of course there was no apology, no compensation of console or pillows....just sent [redacted] back.. Six weeks ago she came back and took pictures of the sofas and stains. She agreed the stuffing was poor and told me to throw them on the floor and pounce on them. I said for $10,000., I don't want to fluff them every time I sit down. She also said that dye lots are different but said the couches looked much lighter. I showed her the sample material I had to prove I wasn't crazy. She said she got along very well with the buyer and was going to try to fight it out. She assured me something would be done shes been in the business decades. At that time she asked that I be patient and wait for a response. I replied I will not call(even though I wanted to, 6 weeks is ridiculous). And told her I thought Stanley ran a terrible business and that no one ever apologized, ordered the tv console, pillows or cared that I told them that when I had company over my house they would ask when I was getting my new furniture! Today was the day that broke the straw on the camels back. [redacted] sent a short note with a fax on it. [redacted] asked the buyer to fax [redacted] that only back cushions were ordered.Thats the best they would do and a delivery person would set up appointment. NOT even I'm sorry or a phone call ...a letter because they can't handle a customer problem and have only one person in charge and NOONE cares!!!! Of course I called the store . I asked the man who was there for Stanley, [redacted] or [redacted]. No one was there. I explained the situation and how upset I was. He said [redacted] was away. I said I'd like to speak to Stanley, he said. Stanley can't help and [redacted] was the [redacted]!! He told me we are in business 75 years and we have a plaque from [redacted]. I said how do you run a business like this, you must have a plan in place if the [redacted] is away. Even if I'm away I am still available for my business 24/7 or dedicate someone to be responsible if I am out of the country. I asked why don't you take my name and number instead of telling me to call back. He said I didn't think of that. When it said nobody in your company is trained to handle customer relations and a plaque from the town doesn't mean your professionals. He said Im not taking your number and hung up. I called back, [redacted] answered, I told him what happened. He said it was probably [redacted] that hung up on me. Never the less no one is going to call me back, no one cares, it's so unfair that a business can get away with this. I couldn't even fight it with my credit card money. That's the one thing I learned because they make you pay CASH!!!Desired Settlement: I would like Stanley who came over to me and introduce himself personally to me and his son [redacted] to apologize and refund my money . I don't even know how to comment about [redacted]. My furniture from [redacted] from years ago looks 10 times better and was less than 1/4 of their price!

Thank you for your help in this matter!

Business

Response:

Wednesday, January **, 2015 3:32 PM [redacted] came to Stanley's Furniture looking to re-do her family room. Our decorator Virginia, went to [redacted]'s home and discussed what could be done in the room keeping it very much the same format that she original has but changing a few items. On November [redacted] came to the store and selected furniture. She wanted the furniture for Christmas and she was informed that it was a slight possibility but not likely since it had to be custom made in her fabrics for her. Since she was not able to receive the furniture for Christmas, on November [redacted], [redacted] came to store and reselected to different furniture. [redacted] reselected to a 94" sofa as well as a 80" sofa, larger items than originally picked. [redacted] explained she wanted the additional seating capacity. [redacted] also choose at that time, an extra ottoman that she was going to use as an additional seat. Not for in front of any piece of furniture. The TV console that was selected is 66" in length and was going on a wall that from molding to molding is 67". It was discussed with [redacted] that it would be in front of the moldings. After deliveries were made to [redacted], Virginia went back to her home to view the room and discuss her concerns. [redacted] was agreeable to Virginia as shown in text messages between [redacted] and Virginia: "No I'm using the bar! It looks good Have a great chrustmas thank you!" and "Bar looks good there!". [redacted] chose for the cores of her sofa's the premium down blend Qualux cushion cores. Because of the type of cores they are a more maintenance style core due to the down, But they provide the comfort that [redacted] was looking for. PREMIUM BLEND DOWN Tailored plush comfort is provided by 2.3 density Qualux™ high-resiliency foam core encased in a fiber wrap layer. Then, a thick, downproof feather jacket that features 50% feather/down built around the core provides a supportive seat with the comfort of down. The Premium Blend Down seating option includes feather down arm pillows [redacted] thought they were defective. In trying to satisfy her we ordered all replacement cores and exchanged them with her original ones. [redacted] was still not satisfied. We ordered another set and have them in our possession because [redacted] refuses to let us service them. [redacted]'s concern about the fabric was sent to the manufacturer and the manufacturer, [redacted], has verified it is a dye-lot difference between the sample and the final product that is allowable and denied our request to remake the set. see following email from factory representative: From: [redacted] Subject: [redacted] Date: [redacted] To: [redacted] Hi [redacted] told me to give u this info. I put thru CSR [redacted] for back cushion cores for both items for this customer. That's all the factory will allow Stanley's Furniture has tried to satisfy [redacted] as best as possible. There is nothing defective or broken. We attempted with the manufacturer, [redacted], to accommodate and were unsuccessful. We are more than willing to replace the cores with the ones we have been holding and hopefully [redacted] will like this set better. I apologize for any inconvenience this is causing but we, Stanley's Furniture, has tried to accommodate and please customer as much as possible. Please advise of how you, [redacted], would like to proceed. Sincerely, [redacted] Stanley's Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just tried to call your office to let you know that I did reply to any responses that Stanley offered. As a matter of fact, he was addressing [redacted], as I wrote to them as you suggested when he did not reply to my complaint. I cc'd you as you can see from my forward. I am assuming that since you are on vacation, the system is automated and you did not see my letter that I sent the day I got [redacted] reply. [redacted] was scheduled to come to my home today to see the sofas, but due to the ice and snow, it has been rescheduled to 2/**. Please let me know that you have receive my reply, as it took Stanleys 5 MONTHS TO REPLY to either parties. Thank you for your time, [redacted]