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Stanley's Hardware

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Stanley's Hardware Reviews (2)

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Review: I bought a tool from them. I asked the manager to reconsider the $17 price tag since it was improperly packaged and I thought the price was high. He rejected my request and basically walked away in a rude manner.

They were going to close soon so I made the purchase knowing that they were part of the [redacted] network of stores and that the return policy would be honoured if I found the tool for less at another store. When I arrived at home, a 2 minute internet search found the exact same tool for $10 less than I had just paid. I returned to the store to get my money back but they had closed at an unusually early 7pm.

I returned after work the next evening to return the tool. The cashier told me that there were two "notes" from both Dave "the rude Manager" and "Moe" (I don't know who he is) with specific instructions that this particular tool and purchase is not to be allowed return under their return policy. The cashier went on to tell me that I was told this at the time of purchase and treated me like I was trying to do something underhanded.

I was not told anything like that at the time of purchase and she was not there. Neither Dave nor Moe were in the store at the time of return. I have been a customer of this store for 20 years and think this whole situation is crappy. They hand wrote the packaging (a paper bag) which described the part and the price but no "Modification" to the return policy was included. They manually added a "description" to the register receipt to describe the item which I appreciated, still no mention of this new return policy.

Why even give me a receipt if you would refuse to honour your return policy.

I will not call back the store as requested and speak with Dave "the Manager". If you ask me this guy is Scummy and a Rip Off artist.

I will never recommend anyone going to this store or dealing with that man.

It turns out my next door neighbour has the same tool and let me borrow it for free.Desired Settlement: Honour their return policy. Apologize for their inconsiderate rudeness.

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Description: Hardware - Retail

Address: 5555 Ridge Avenue, Philadelphia, Pennsylvania, United States, 19128

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