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The services that Rogers Memorial Hospital provided to the patient ([redacted]) was in 2010 and we just received the letter from the Revdex.com. ·         According to our records, on August 6, 2010 we were notified that the...

insurance company that they sent a letter to the patient requesting that the patient contact them regarding that they need more information to a possible pre-existing illness before they would process the claim for payment.·         On September 2, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company (877-233-1800) and was told that the patient’s claims were still pending payment until the patient contacts them.·         On September 10, 2010, the Billing Department at Rogers Memorial Hospital sent a letter to the patient informing the patient to contact their insurance company.·         On November 15, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked [redacted] and [redacted] said that the patient did not respond to their letter requesting that the patient contact them to provide them with more information regarding a possible pre-existing illness.·         On December 28, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked to [redacted] and [redacted] said that the patient still has not contacted them.   The reference number of our call was [redacted].·         During this time period a number of statements and letters were sent to the patient, without the patient contacting her insurance to resolve this matter.·         Unfortunately for the patient, the  patient did not get involved with her insurance company and the patients bills were sent to a collection agency and on August 26, 2011 the collection agency proceeded with a “suit action” against the patient. If you have any other questions, please contact me at [redacted]. Sincerely, [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax:       262-646-7067[redacted]

We received a copy of the above reference ID, regarding Billing or Collection Issues.  We recently experienced technical difficulties specific to the Discover Card merchant.   As a result, no payments were automatically charged on this account per the customer...

agreement.   To rectify, we have  removed the account from collections, credited the account as if those payments were received over the past year, and have also offered additional discounts on the remaining balance.   To date, we have not received any response to our multiple calls and correspondence to help remedy the matter.    Thank you,  [redacted]
Chief Financial OfficerRogers Behavioral Health34700 Valley Road, Oconomowoc, WI 53066P. 262-646-6318 | C. [email protected]. Worth. Living.

Rogers Memorial Hospital’s response is that the patient /family does owe the amount in $443.13 as shown in the attachment.The attachment is what is called an explanation of benefits from the insurance company showing our total billed amount and that the patient has an out-of-pocket cost of...

$443.12.   This is indicated under the patient responsibility column.   Statements were sent out to the patient/family along with a pre-collection letter, however payment was not received and the account was sent to a collection agency.   The customer’s statement of the problem also indicated smaller bills between $20 and $100.   These were bills for the physicians which have been paid.    However, the $443.12 remains unpaid. If you have any further questions, please call me at [redacted] Sincerely, [redacted] [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley RoadOconomowoc, WI. 53066Phone: 262-646-1133

Rogers Memorial Hospital has received verification from the collection agency that the patient’s bill has been paid in full. Rogers Memorial Hospital has also verified that the bill was NOT placed with a credit bureau and that the patient’s credit remains in good standing. If I can be of any further assistance, please contact me at the below phone number. Thank you, [redacted] [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax:       [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still do not accept the fact that the bill was handed over to a collection agency prior to a formal explanation.Moreover, the bill has been paid.  The check was signed and sent on 06/12/15 and deposited on 06/23/2015.  This is what my bank statement tells me.  Please review this to confirm that the money has been received.
Regards,
[redacted]