Stans Auto & Towing

BUYER BEWARE!!! I made an online purchase and never received the item. I tried several times to contact them via customer service and they never even replied. Thankfully, PayPal was able to retrieve my money.

This letter is in response to a complaint that was filed by a disgruntled client regarding a service that was rendered.
We were authorized by CHP to retrieve a stolen and burned vehicle, which was a 2004 Chevy Express van.
This van came into our yard on 1/31/2015. The customer's son...

Larry Goerzen, came into our office on 2/2/2015. He entered the yard where the vehicle was being stored and took pictures of the burned vehicle. He was informed in person at that time, that we would need a release signed, so his insurance company could remove the vehicle.The client chose to wait, and a lien was placed on the vehicle on 2/03/2015.
Stan's Auto & Towing strives to make all attempts to work with clients and insurance companies during the entire process.
Management

Review: Stans towing got called by CHP to tow our stolen van that was burnt. Stans never contacted me about having my van. I made the police and insurance reports. As far as I kew statefarm new were it was and was gettiny it. Today I received a lein letter saying there goin to sell it. This us the 1st contact I have had with this company. I called them and they said they had no way to contact us. Thats hard to believe when they knew where to send the lein letter. Im very upset with this company. I am disabled and cant leave my home. Stans doesnt care about me or my situation and only wants money. There a bunch of crooks.Desired Settlement: Van released to my insurance An storage fees waived since I was never contacted

Business

Response:

This letter is in response to a complaint that was filed by a disgruntled client regarding a service that was rendered.We were authorized by CHP to retrieve a stolen and burned vehicle, which was a 2004 Chevy Express van.This van came into our yard on 1/31/2015. The customer's son Larry Goerzen, came into our office on 2/2/2015. He entered the yard where the vehicle was being stored and took pictures of the burned vehicle. He was informed in person at that time, that we would need a release signed, so his insurance company could remove the vehicle.The client chose to wait, and a lien was placed on the vehicle on 2/03/2015.Stan's Auto & Towing strives to make all attempts to work with clients and insurance companies during the entire process.Management