Stan's Discount Rooter & Plumbing Repair Inc

Initial Business Response /* (1000, 5, 2015/02/03) */
Contact Name and Title: [redacted] Vice Pres.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
In regards to Mr. [redacted]'s complaint,he did come into our office on Jan. 14 to schedule the replacement on his...

water service line for the work to be started on Tuesday Jan. 20 and completed on Wednesday Jan. 21. He knew on the 14th, that the work would take 2 days to complete. We never pull a permit the day before we do a job, it is always done the day of the work to be started. With the Holiday that was on Monday Jan.19,when we went to pull the permit on Tuesday Jan 20, they were busy and it took longer to get the permit than accpected. Our office called the [redacted], to notify them that we would be a little late getting to there house. Mr. [redacted], came into the office while my secratary was alone, and called her a liar. The service man arrived around noon on Jan 20, to start the work. The line was dug up and replaced that same day. The next day on the 21st, an inspector from the County Building Dept,(where we pulled the permit) came out and accessed the work done. He said it was done properly and was up to code. After we received the information we went back out on the 21st, to do a few minor things and start burrying the line back. The line did not get finished buried that day. We went back on Thursday Jan 22 and complete the work. Mr. [redacted] paid for the completed work. On Friday Jan 30, Mr. [redacted] called our office and said he had no water to his backyard. We sent a service man out at 10:30 that morning, who said that we had made a mistake while doing the replacement on the water line and accidentaly cut off one of his sprinlers. We admitted fault and told Mrs. [redacted] that we would be back on Wednesday Feb 4 to fix our mistake. They were fine with this date. Then on Mon Feb 2, Mr. [redacted] came to our office once again. My Secrataries were alone and uncomforatable being alone with him, because he has been so irrational, the locked the door. He left and called and harrassed them. They informed him, that we would fix the mistake done to his sprinkler line on Wed Feb 4, that his wife already agreed to. I am sorry Mr. [redacted] feels the way he does. Our intentions are not for him to be upset, we are doing what we can to get it resolved.