Stan's Towing

On June 22, 2015 we towed in Mr. [redacted]'s 1999 Lincoln Towncar for repairs. His car was checked out and determined his car need an alternator. His alternator was replaced along with 8 spark plugs. The alternator cost $225.00 and spark plugs $34.00. He was charged 2.5 hours labor totaling $133.75 and $65.00 to tow his car into our shop plus sales tax.
On Friday, June 26th he picked up his car and paid for the charges owed. His car unfortunately broke down again and he called us and we towed the car back in Friday evening. On Saturday morning we looked at his car again and determined the first alternator sent to us from Auto Zone was defective. Our mechanic requested from Auto Zone a new alternator be sent to us and it was installed. Our mechanic tested the alternator and it was charging correctly so it was determined that alternator was working properly. Our mechanic also informed Mr. [redacted] that his blower motor was bad and would need replaced upon further diagnostic of the car. Mr. [redacted] now claims it is our fault the blower motor went bad, when in fact replacing the alternator in the car had nothing to do with the blower motor.
Mr. [redacted]'s car was fixed on Saturday morning at no additional charge. It was unfortunate the wrong alternator was sent but again we corrected the problem.
On Sunday (the following day) he called again and said his car would not start. We offered to send a tow truck out to jump start his car. Before we could dispatch out the truck he called back and told us his battery cable was loose and did not need our service.
We do not feel that Mr. [redacted] is owed the money back for the services we performed. We feel we corrected the problem quickly and apologize for any inconvenience he experienced at no additional charge. As far as his car still having problems we are unaware of these issues.

As we stated in our original response to this claim, we are not taking responsibility for the blower motor in the 1999 Lincoln Towncar. We did take responsibility for the original alternator and corrected that problem. We stand behind our original decision and consider this matter closed.