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Staples, Inc. (Canada)

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Reviews Staples, Inc. (Canada)

Staples, Inc. (Canada) Reviews (7)

We placed an order Sept 23, and were shorted an item. In spite of calling them repeatedly - every week in fact - we still have not received the product.

[redacted]. I bought a device from them, didn't work with Android. Wanted to return, they told me the device S/N and box don't match.
The manager was very offensive. I asked should I open everything I buy from you and check all these things before buying?
She told me" that would be your choice, I can't educate you how to purchase" .
Will never go back to any #Staples store. If you want to buy s.t. from them, First open and check everything in front of the cashier.

MY COMPLAINT TO STAPLES CUSTOMER SERVICE
On 5th April 2016 I bought one WiFi Range extender item # [redacted] D-Link EXT: [redacted] from Store # 135 . Next day when I opened the box to install this little device in my office, I was really taken a back and surprised to see the item inside. It was sold as new to me but was thoroughly used with no plastic packing and complete scratches on the item and also best part that it was not even working.
This is a real shame on Staples that they are selling the used damaged item in store to a customer as new product!!!
And on top of that when I went back to store to return this item I wanted the Store manager to have a look at it and to my surprise once again, the Manager named "Taylor" was not even bothered and his words were "We generally dont sell the used items in stores but I dont know how you got this. Any way I can exchange that for you or you can just return and take refund" Wow!!! That is the attitude manager has in stores.
I really want some one higher in the company to look into this matter and avoid these kind of things happening as this is really spoiling the company name in the market
THEIR RESPONSE
Hello Ashok,
Thank you for your email and for taking the time to share your feedback about your experience. It is feedback from our valued customers, such as yourself, that help us improve on our business.
I would like to take this opportunity to apologize for the inconvenience you have experienced in this case. Upon purchase of the item, was there visible repackaging? Or perhaps any indication if the packaging has been tampered with? Typically when items are returned, if claimed defective or there is visible wear and tear - we do not place it back on our shelves for sale.
Kindly advise of date and approximate time that you were in store, this way I can express your concerns to the General Manager, as I am certain this information would be of interest moving forward.
Once again, thank you for bringing this matter to our attention.
Kind regards,
Mariam H
Corporate Customer Care
Staples Canada
MY RESPONSE TO ABOVE
Hi Mariam,
Thanks for the below email! Appreciated your action on the complain.
Here are the details for your ref.
Damages/defects on the item
a. Packing not original packed ( Opened and repacked in the same package)
b. Item inside not in a plastic sealed bag - which shows it was opened
c. Physical scratches on the product - looked like thoroughly used
d. ID sticker on the product was also damaged.
All above defects were shown to the Store manager Tylor (I m not sure of his correct name spelling but his name was Tailor or Tylor)
Date of purchase - 04/05/16 @ 07:22 PM
Purchase # [redacted] 1 001 70057
Store # 135
Date of return - 04/07/16 @ 08:08 PM
Return # [redacted] 1 001 70984
Store # 135
Here is the thing; I want an written apology from Staples on the letter head within next 48 hrs and compensation of my time I spent to go to store to buy the product and then waiting there for 20 minutes when I went back to return the item.
If necessary action is not taken then I would go ahead and post this on social media along with the pictures and proofs of purchase and returns.
Do let me know
Thanks
Ashok Virwani
AND THIS IS THEIR RESPONSE
Hello Ashok,
Thank you for your response. I appreciate your patience through this process, and do certainly apologize for the inconvenience. I will touch base with the store to provide them with your feedback, to ensure we do not encounter this mishap moving forward.
In regards to your requested apology letter, that would not be necessary for this case - and I hope you can accept my apology for what has occurred. Also, we will not be compensating you for this matter.
Regards,
Mariam H
Corporate Customer Care
Staples Canada
SO BOTTOM LINE THEY DON'T CARE ABOUT THE CUSTOMERS AND THEIR TIME. THEY JUST WANT TO MAKE MONEY AND CHEAT HONEST CUSTOMERS.

I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st. I found out it was the wrong size so I went back to the store to exchange it on May 24. I could not find the receipt. I told both the clerk and the manager that I had purchased it on my Visa in the past 2-3 days. They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past 90 days. I figured okay, how much less could a $36 cartridge be sold for? Then they told me $3.71. What???

I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get. [redacted]. Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME.
[redacted] . Is that the actual policy? I don't see that anywhere on your website

I have placed an order on Nov.25,2016 for a [redacted] laptop and a HDMI cable totaling over $400 to take advantage of an email coupon they sent and their Black Friday sale. The order went through and I was expecting to receive them soon. But on Nov. 29, an email was sent to me saying that they are out of stock. I called the Customer Service, the representative said that the laptop will be in stock soon, but they will not honor the Black Friday pricing. Their ordering system should have rejected my order if there were no stock so I would not have missed other Black Friday deals at other stores. That sales order is a sales contract and Staples should honor it.

I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st. I found out it was the wrong size so I went back to the store to exchange it on May 24. I could not find the receipt. I told both the clerk and the manager that I had purchased it on my Visa in the past 2-3 days. They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past 90 days. I figured okay, how much less could a $36 cartridge be sold for? Then they told me $3.71. What???

I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get. [redacted]. Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME.
[redacted] . Is that the actual policy? I don't see that anywhere on your website

I took my [redacted] laptop in to have my cooling fan replace it was not working and my computer kept shutting off. I paid $55.37 including tax. for the diagnostic which could not be done there they had to send it out for the repair and I was told they would call with a quote they quoted ne a price of $208 plus tax 13%. I had no choice so I told then to go ahead. I then called the store and spoke to the Manager. He agreed that this price was rather high since I already paid $55.37for the diagnostic that they didn't do. He said he would deduct the cost of the diagnostic when he gets the invoices form Staples repair. But they added $10.00 to the original quote plus $49.00 for their diagnostic which I did not need because I already knew I needed a fan. When I went to pick it up they removed the $49.00 which should not have been on there in the first place because it was already included in the quote. So I ended up paying all together $ 301. 68 for the repair. They charged $64.00 for the Fan and $64.00 for Heatsink. I checked the price for my computer fan with heatrsink it was $46.51.CAD and another cooling fan for $9.28 CAD free shipping. I was charged $128.00 parts and $90.00 for installation. I'm 78.00 and I couldn't explain to the clerks and I didn't realize until I got home that nothing was reduced I felt that my total bill should have been $246.34. Not $301.68! I believe I should have had my [redacted] credited for the diagnostic that was not done and that I was overcharged for the parts!

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Address: 6 Staples Ave, Richmond Hill, Ontario, Canada, L4B 4W3

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