Staples Canada has worst customer service ever!
Especially the Store #77 DORVAL, Quebec
Be aware of store #77 in Dorval, Quebec. Presumably, this store sold me a refurbished laptop (as new) and forced me to buy 2 years warranty. After 60 days the Laptop began stalling, would not print and Office 365 didn’t function properly. They refused to replace the defected laptop. I have been complaining since May 2019 with very little success. They fixed the printing and stalling problem but the Office 365 malfunction continue. I am without the service of Office 365 since July 2020, in spite of several complaints, the manager refused to fix the problem. I sent at least 3 emails of complaint to Staples Canada customer’s service and also had chatted online with a rep. but the problem was never resolved. Apparently, the store #77 in Dorval allegedly cheated when it installed the Office 365. It, presumably, installed a free version or perhaps other customer’s product and gave me a different Product Key. The Product Key on the Bill and the Product Key the store gave me do not MATCH and, obviously do not wok. The store manager refused even to look at their error, let alone fix it. I am, indeed, extremely frustrated with Staples. I have decided to have the laptop fixed elsewhere and sue Staples for refund. I may file a formal complaint with the BBB.
I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st I found out it was the wrong size so I went back to the store to exchange it on May I could not find the receipt I told both the clerk and the manager that I had purchased it on my Visa in the past 2-days They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past days I figured okay, how much less could a $cartridge be sold for? Then they told me $ What??? I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get [redacted] Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME [redacted] Is that the actual policy? I don't see that anywhere on your website
I have placed an order on Nov.25,for a [redacted] laptop and a HDMI cable totaling over $to take advantage of an email coupon they sent and their Black Friday saleThe order went through and I was expecting to receive them soonBut on Nov29, an email was sent to me saying that they are out of stockI called the Customer Service, the representative said that the laptop will be in stock soon, but they will not honor the Black Friday pricingTheir ordering system should have rejected my order if there were no stock so I would not have missed other Black Friday deals at other storesThat sales order is a sales contract and Staples should honor it
Especially the Store #77 DORVAL, Quebec
Be aware of store #77 in Dorval, Quebec. Presumably, this store sold me a refurbished laptop (as new) and forced me to buy 2 years warranty. After 60 days the Laptop began stalling, would not print and Office 365 didn’t function properly. They refused to replace the defected laptop. I have been complaining since May 2019 with very little success. They fixed the printing and stalling problem but the Office 365 malfunction continue. I am without the service of Office 365 since July 2020, in spite of several complaints, the manager refused to fix the problem. I sent at least 3 emails of complaint to Staples Canada customer’s service and also had chatted online with a rep. but the problem was never resolved. Apparently, the store #77 in Dorval allegedly cheated when it installed the Office 365. It, presumably, installed a free version or perhaps other customer’s product and gave me a different Product Key. The Product Key on the Bill and the Product Key the store gave me do not MATCH and, obviously do not wok. The store manager refused even to look at their error, let alone fix it. I am, indeed, extremely frustrated with Staples. I have decided to have the laptop fixed elsewhere and sue Staples for refund. I may file a formal complaint with the BBB.
Share Isaac Jalal
I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st I found out it was the wrong size so I went back to the store to exchange it on May I could not find the receipt I told both the clerk and the manager that I had purchased it on my Visa in the past 2-days They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past days I figured okay, how much less could a $cartridge be sold for? Then they told me $ What??? I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get [redacted] Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME [redacted] Is that the actual policy? I don't see that anywhere on your website
I have placed an order on Nov.25,for a [redacted] laptop and a HDMI cable totaling over $to take advantage of an email coupon they sent and their Black Friday saleThe order went through and I was expecting to receive them soonBut on Nov29, an email was sent to me saying that they are out of stockI called the Customer Service, the representative said that the laptop will be in stock soon, but they will not honor the Black Friday pricingTheir ordering system should have rejected my order if there were no stock so I would not have missed other Black Friday deals at other storesThat sales order is a sales contract and Staples should honor it