Staples Chilliwack Store manager’s unprofessional conduct concerning my vision handicap
As I am almost blind, I regularly ask Staples staff to pick-out my specific HP printer cartridge. The staff are always polite and obliging. But last time, despite me handing a staff-person an empty HP cartridge this staff-person gave me a different cartridge. It wasn’t till I returned home and this cartridge failed, that I realized this staff-person’s error.
Thus I was obligated to return to the Chilliwack Staples store. There I asked to speak with the store manager. And a person who identified himself as “Frank” (but reused to provide his last name, and loudly stated foe all around to hear: “ I don’t HAVE to give you my last name!”
Upon hearing me explain how difficult it was for me to return to the store, as I needed a driver, Frank immediately shouted “Look, I’ll exchange the cartridge— but that’s all I can do! Perhaps you should buy your cartridges elsewhere!”
I tried to have Frank understand that this was not my error, and I had great difficulty in obtaining a ride back to this store, and I would have ‘let this issue go,’ but I needed to print an important document this evening.
Frank responded; “Who gave you the wrong cartridge? So I can make make sure this person doesn’t do this again.” To me, Frank’s response seemed a misdirected finger-pointing. So I declined to name the staff-person.
Again I tried to have Frank realize that I sympathized with his work-stress. “I understand that you have probably had a strenuous shift where you have had to deal with other customers returning products by their OWN error. But please consider that this issue is a ‘one-off,’ it will most probably never happen again. Also please understand my personal difficulties in which this store has caused. And in all honesty, you have the opportunity to re-instate Staples’ high business ethics by fairly compensating a long-time customer when your store causes undue stress and hardship, especially when the customer is handicapped.
Frank then said “I’ll take 10% off your price. That’s all I can do!”
I responded, “Please write down how I may contact your supervisor.”
Frank then said, “Look I’ll take 15% off your price. That’s the most I am ALLOWED to do!”
I again stated, “Please kindly write how I may contact your supervisor.”
Frank then said, “I’ll take 20% off and if you don’t accept that, I’m going to ask you to leave!”
By this time, I felt weak and likely to collapse, I did not want to “discuss” this matter further. After all my diver was likely impatiently waiting for me to exit this store. So again I felt forced to comply. But I also felt that Frank could have handled this “one-off” situation much better. After all Frank as store manager, is the most significant customer rôle-model this store has. And by now most of the staff, many other waiting customers, were watching, listening, and learning.
I guess the coup de grâce, was Frank’s parting comment, “If you had contacted people higher-up, it’ll only come back to me— as they’ll expect me to deal with it: And I certainly don’t want to SEE you again!”
Staples Canada has worst customer service ever!
Especially the Store #77 DORVAL, Quebec
Be aware of store #77 in Dorval, Quebec. Presumably, this store sold me a refurbished laptop (as new) and forced me to buy 2 years warranty. After 60 days the Laptop began stalling, would not print and Office 365 didn’t function properly. They refused to replace the defected laptop. I have been complaining since May 2019 with very little success. They fixed the printing and stalling problem but the Office 365 malfunction continue. I am without the service of Office 365 since July 2020, in spite of several complaints, the manager refused to fix the problem. I sent at least 3 emails of complaint to Staples Canada customer’s service and also had chatted online with a rep. but the problem was never resolved. Apparently, the store #77 in Dorval allegedly cheated when it installed the Office 365. It, presumably, installed a free version or perhaps other customer’s product and gave me a different Product Key. The Product Key on the Bill and the Product Key the store gave me do not MATCH and, obviously do not wok. The store manager refused even to look at their error, let alone fix it. I am, indeed, extremely frustrated with Staples. I have decided to have the laptop fixed elsewhere and sue Staples for refund. I may file a formal complaint with the BBB.
I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st I found out it was the wrong size so I went back to the store to exchange it on May I could not find the receipt I told both the clerk and the manager that I had purchased it on my Visa in the past 2-days They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past days I figured okay, how much less could a $cartridge be sold for? Then they told me $ What??? I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get [redacted] Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME [redacted] Is that the actual policy? I don't see that anywhere on your website
I have placed an order on Nov.25,for a [redacted] laptop and a HDMI cable totaling over $to take advantage of an email coupon they sent and their Black Friday saleThe order went through and I was expecting to receive them soonBut on Nov29, an email was sent to me saying that they are out of stockI called the Customer Service, the representative said that the laptop will be in stock soon, but they will not honor the Black Friday pricingTheir ordering system should have rejected my order if there were no stock so I would not have missed other Black Friday deals at other storesThat sales order is a sales contract and Staples should honor it
Thus I was obligated to return to the Chilliwack Staples store. There I asked to speak with the store manager. And a person who identified himself as “Frank” (but reused to provide his last name, and loudly stated foe all around to hear: “ I don’t HAVE to give you my last name!”
Upon hearing me explain how difficult it was for me to return to the store, as I needed a driver, Frank immediately shouted “Look, I’ll exchange the cartridge— but that’s all I can do! Perhaps you should buy your cartridges elsewhere!”
I tried to have Frank understand that this was not my error, and I had great difficulty in obtaining a ride back to this store, and I would have ‘let this issue go,’ but I needed to print an important document this evening.
Frank responded; “Who gave you the wrong cartridge? So I can make make sure this person doesn’t do this again.” To me, Frank’s response seemed a misdirected finger-pointing. So I declined to name the staff-person.
Again I tried to have Frank realize that I sympathized with his work-stress. “I understand that you have probably had a strenuous shift where you have had to deal with other customers returning products by their OWN error. But please consider that this issue is a ‘one-off,’ it will most probably never happen again. Also please understand my personal difficulties in which this store has caused. And in all honesty, you have the opportunity to re-instate Staples’ high business ethics by fairly compensating a long-time customer when your store causes undue stress and hardship, especially when the customer is handicapped.
Frank then said “I’ll take 10% off your price. That’s all I can do!”
I responded, “Please write down how I may contact your supervisor.”
Frank then said, “Look I’ll take 15% off your price. That’s the most I am ALLOWED to do!”
I again stated, “Please kindly write how I may contact your supervisor.”
Frank then said, “I’ll take 20% off and if you don’t accept that, I’m going to ask you to leave!”
By this time, I felt weak and likely to collapse, I did not want to “discuss” this matter further. After all my diver was likely impatiently waiting for me to exit this store. So again I felt forced to comply. But I also felt that Frank could have handled this “one-off” situation much better. After all Frank as store manager, is the most significant customer rôle-model this store has. And by now most of the staff, many other waiting customers, were watching, listening, and learning.
I guess the coup de grâce, was Frank’s parting comment, “If you had contacted people higher-up, it’ll only come back to me— as they’ll expect me to deal with it: And I certainly don’t want to SEE you again!”
Especially the Store #77 DORVAL, Quebec
Be aware of store #77 in Dorval, Quebec. Presumably, this store sold me a refurbished laptop (as new) and forced me to buy 2 years warranty. After 60 days the Laptop began stalling, would not print and Office 365 didn’t function properly. They refused to replace the defected laptop. I have been complaining since May 2019 with very little success. They fixed the printing and stalling problem but the Office 365 malfunction continue. I am without the service of Office 365 since July 2020, in spite of several complaints, the manager refused to fix the problem. I sent at least 3 emails of complaint to Staples Canada customer’s service and also had chatted online with a rep. but the problem was never resolved. Apparently, the store #77 in Dorval allegedly cheated when it installed the Office 365. It, presumably, installed a free version or perhaps other customer’s product and gave me a different Product Key. The Product Key on the Bill and the Product Key the store gave me do not MATCH and, obviously do not wok. The store manager refused even to look at their error, let alone fix it. I am, indeed, extremely frustrated with Staples. I have decided to have the laptop fixed elsewhere and sue Staples for refund. I may file a formal complaint with the BBB.
Share Isaac Jalal
I purchased a label cartridge for a [redacted] label machine at a local store (#168) on or about May 21st I found out it was the wrong size so I went back to the store to exchange it on May I could not find the receipt I told both the clerk and the manager that I had purchased it on my Visa in the past 2-days They told me that without a receipt they could only give me a store credit for the lowest price that item had been in the past days I figured okay, how much less could a $cartridge be sold for? Then they told me $ What??? I asked them when they sold that cartridge for $3.71? Oh no, they said they price match and that whatever the lowest price was ANYWHERE, that is what I would get [redacted] Then the manager said well she would give me a credit for the full amount JUST THIS ONE TIME [redacted] Is that the actual policy? I don't see that anywhere on your website
I have placed an order on Nov.25,for a [redacted] laptop and a HDMI cable totaling over $to take advantage of an email coupon they sent and their Black Friday saleThe order went through and I was expecting to receive them soonBut on Nov29, an email was sent to me saying that they are out of stockI called the Customer Service, the representative said that the laptop will be in stock soon, but they will not honor the Black Friday pricingTheir ordering system should have rejected my order if there were no stock so I would not have missed other Black Friday deals at other storesThat sales order is a sales contract and Staples should honor it