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Star Auto Glass

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Star Auto Glass Reviews (4)

On 516, [redacted] had his door glass replacedPrior to any work being done on each vehicle, a Star technician takes pictures of all prior damage to the vehicleWe took several pictures of [redacted] vehicle including his door panel (that show the existing broken glass)After [redacted] picked up his vehicle, he claimed we damaged his door panelWe checked out the photos and saw that the technician had documented the pre-existing damageWe showed the picture to [redacted] who claimed that we took the picture after we caused the damageWe refused to fix the door panel as the damage was done prior to him coming to our shopRecently he sent us pictures that he took of the door prior to coming to our shopYou could see the blemish on his pictures alsoWe sent him our picture and told him our analysis of the situationHe refuses to listen and is taking us to small claims court and is now trying to smear our name with your organizationWe are a high quality service shop for businesses and consumersWe service approximately 15,to 20,vehicles each year and don't have any previous complaints how we treat our customersWe offer a life time warranty on our workmanship

Hello , I am responding to the letter of complaint I received from youWhen the customer came in the first time , we did have an aftermarket glass available for himWe explained to him that the molding around the glass could not be reused again and that we can put the glass without the moldingHe did not want to do that so we searched for a used original oem glass and we explained to him that the glass would have the molding around it and that it would take some time to get the glass because it had to be orderedWhen he called in to see if the glass had came in we explained that the molding was not in good condition on the glass we received so we reordered another glass When we did receive the glass we reordered , it was in good condition and the customer came in and we installed it for himWe also offered him a $discount for the inconvience and to the best of our knowledge he was satisfiedIf you have any questions please contact me at [redacted] Thank you for your time Sincerely, [redacted]

Amazing service
quick
clean
friendly
thank you for getting me back on the road

I am Satisfied with the service Star Auto Glass provided to me.

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Address: 125 Pleasant Ridge AV, San Jose, California, United States, 95127

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starautoglassrepair.ca

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