please find attached everything I sent to Mr [redacted] on Monday 10/30/at 11:25am, it includes everything he asked for, The check was sent to [redacted] *but they say it can take up to business days to postI sent the info to the email I received from the Revdex.com and what Mr [redacted] gave me Please forward this info to him and feel free to have him call if he has any more questions sincerely [redacted] ***
Complaint: [redacted] I am rejecting this response because: after talking to general manager [redacted] , I was assured he would take care of this complainthe told me he would overnight balance owed on loan to [redacted] and send me copy of checkhe would also send me copies of service contract and gap insurance contract as we have not received copies from dealership or providers after multiple requestsI would like complete copies of both contracts not just cover pagemy loan co [redacted] has not received payoff as was promised a week agoI still have not received copies of contracts , copies of checks, from balance owed, and copies of checks as to where funds from service contract went if these are legit contracts then it should not be a problem to send a complete copy of all pagesif funds were returned from service contract where are copies of checks to parties refunded? we have been dealing with this since June 14th and would think a business in good standing would take better care of their customersits been six months , how long does a matter like this take to resolvethank you [redacted] Sincerely, [redacted]
They submitted a fraudulent, altered paystub We did not know this, and sent it to the lender who caught it The lender asked for further proof of income When that was sent in, it showed they had changed the date from a paystub from Fraud was committed so we asked them to return the vehicle I told them we could pursue legal remedies or simply part ways, and they chose to part ways
Ms [redacted] 's car was brought in and her issues are being addressed, the car will be fixed and ready for her mid to late week The limited warranty she has covers the internal parts of the motor and transmission but we will be taking care of anything outside of the limited warranty that needed to be address at this time with no cost to her She has owned the vehicle for almost months and we are taking care of her concerns
please find attached everything I sent to Mr [redacted] on Monday 10/30/at 11:25am, it includes everything he asked for, The check was sent to [redacted] *but they say it can take up to business days to postI sent the info to the email I received from the Revdex.com and what Mr [redacted] gave me Please forward this info to him and feel free to have him call if he has any more questions sincerely [redacted] ***
Complaint: [redacted] I am rejecting this response because: after talking to general manager [redacted] , I was assured he would take care of this complainthe told me he would overnight balance owed on loan to [redacted] and send me copy of checkhe would also send me copies of service contract and gap insurance contract as we have not received copies from dealership or providers after multiple requestsI would like complete copies of both contracts not just cover pagemy loan co [redacted] has not received payoff as was promised a week agoI still have not received copies of contracts , copies of checks, from balance owed, and copies of checks as to where funds from service contract went if these are legit contracts then it should not be a problem to send a complete copy of all pagesif funds were returned from service contract where are copies of checks to parties refunded? we have been dealing with this since June 14th and would think a business in good standing would take better care of their customersits been six months , how long does a matter like this take to resolvethank you [redacted] Sincerely, [redacted]
They submitted a fraudulent, altered paystub We did not know this, and sent it to the lender who caught it The lender asked for further proof of income When that was sent in, it showed they had changed the date from a paystub from Fraud was committed so we asked them to return the vehicle I told them we could pursue legal remedies or simply part ways, and they chose to part ways
Ms [redacted] 's car was brought in and her issues are being addressed, the car will be fixed and ready for her mid to late week The limited warranty she has covers the internal parts of the motor and transmission but we will be taking care of anything outside of the limited warranty that needed to be address at this time with no cost to her She has owned the vehicle for almost months and we are taking care of her concerns
This complaint was with their Finance company not Star Auto Plaza If you have any further questions please let me knowSincerely, [redacted] GM