Mr [redacted] , we made every bit of your buying experience at our dealership excellent You actually came back multiple times within several weeks to buy this [redacted] *** We located this truck at of our other dealerships and had it brought to our store so you can test drive and make an offerAt no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $deposit with a balance of $still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS" It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done You have not made any attempts to bring us the truck to do the repairs We have made every effort to resolve this issue but you are not forth coming on your end of the deal
[redacted] , Upon review of your credit bureau and your application we can offer you financing on a vehicle However the prices online reflect cash only pricing which is displayed on every vehicle that has a price I understand that you want $ per month with your $ down and we can offer you that on select vehicles that you may qualify for with our select lenders Our call center is based out of locations and each line rolls over to the next location if not anwsered I cannot make excuses for some individuals that are not willing to make an effort to verify with the sales staff if a vehicle is at that location or is still available Yes, we are under new management and moving forward to improving our Revdex.com and good customer service If I can be of further asisstance please feel free to contact my office and I will do my best to put you in a vehicle at your desired payment Thank You, [redacted] Finance Director
I do not advise anyone to buy from hereI had been in contact with the dealership for a month to keep them updated about when I would visit the lotI was assured that I would be able to purchase the vehicle I wantedOn the DAY OF, I received a call from Julio [redacted] stating they would not be able to sell me the carWhen I asked why, he replied "the people you spoke with is only trying to sell the car." and "that's their only job." I find it hard to believe that all of you work in such a small office and everyone is not up to date on your policies and procedures? Their job description is not an excuse to DECEIVE the publicHe informed me that I could still get a car, but only up to a - year rangeI was OK with that seeing that they had some interesting vehicles on the website in that rangeI made the mistake of trusting his word and coming minutes to Northwest Freeway only for him to tell me I'm only eligible for carsWhat happened to cars on the website you ask? They were no where to be foundIf you have any other options, take it from me and take your business elsewhereDo not get your hopes up and waste your time here
this matter has been taken care of as of November 25, a check in the amount of $2,was sent to [redacted] to take care of the cancel warranty for this customer, we sent the check over night to [redacted] on 11/25/and they received the package on 11/26/ This was paid for with check # [redacted] from [redacted] Customer said once check was received she would take this off of Revdex.comShould you need anything else please let us knowRegards, [redacted] ***
Mr [redacted] , we made every bit of your buying experience at our dealership excellent You actually came back multiple times within several weeks to buy this [redacted] *** We located this truck at of our other dealerships and had it brought to our store so you can test drive and make an offerAt no point did we force you to sign any contracts nor did we manipulate you in anyway on the terms We got you the best financing available based of your credit application and credit profile 18% is what is what you got approved for you had every opportunity to walk away or dial a friend!! However you made the decision to give us a $deposit with a balance of $still owed as stated on the contract to buy the truck and was fully aware of all the physical damages once you've seen it and took delivery "AS-IS" It wasn't until a few days later you decided to go have the truck inspected and come back with minor issues which we agreed to fix and give you a loaner car while the repairs are being done You have not made any attempts to bring us the truck to do the repairs We have made every effort to resolve this issue but you are not forth coming on your end of the deal
[redacted] , Upon review of your credit bureau and your application we can offer you financing on a vehicle However the prices online reflect cash only pricing which is displayed on every vehicle that has a price I understand that you want $ per month with your $ down and we can offer you that on select vehicles that you may qualify for with our select lenders Our call center is based out of locations and each line rolls over to the next location if not anwsered I cannot make excuses for some individuals that are not willing to make an effort to verify with the sales staff if a vehicle is at that location or is still available Yes, we are under new management and moving forward to improving our Revdex.com and good customer service If I can be of further asisstance please feel free to contact my office and I will do my best to put you in a vehicle at your desired payment Thank You, [redacted] Finance Director
I do not advise anyone to buy from hereI had been in contact with the dealership for a month to keep them updated about when I would visit the lotI was assured that I would be able to purchase the vehicle I wantedOn the DAY OF, I received a call from Julio [redacted] stating they would not be able to sell me the carWhen I asked why, he replied "the people you spoke with is only trying to sell the car." and "that's their only job." I find it hard to believe that all of you work in such a small office and everyone is not up to date on your policies and procedures? Their job description is not an excuse to DECEIVE the publicHe informed me that I could still get a car, but only up to a - year rangeI was OK with that seeing that they had some interesting vehicles on the website in that rangeI made the mistake of trusting his word and coming minutes to Northwest Freeway only for him to tell me I'm only eligible for carsWhat happened to cars on the website you ask? They were no where to be foundIf you have any other options, take it from me and take your business elsewhereDo not get your hopes up and waste your time here
this matter has been taken care of as of November 25, a check in the amount of $2,was sent to [redacted] to take care of the cancel warranty for this customer, we sent the check over night to [redacted] on 11/25/and they received the package on 11/26/ This was paid for with check # [redacted] from [redacted] Customer said once check was received she would take this off of Revdex.comShould you need anything else please let us knowRegards, [redacted] ***