Star-Brite Auto

Hello, my name is Richard S [redacted] ; I sold the Escape to Ms [redacted] On 6/11/2015.? The Vehicle was sold on consignment? It was a 4wd, with approximately 106,miles? Starbrite is a family-owned business that has severed this community for twenty two years, we offer quality used vehicles to the public at wholesale pricesYou don’t stay in business as long as we have without having a good reputation with your customers and the community? After picking up the Escape and driving it twice, we assume that it had been inspected by a mechanic or family memberMs [redacted] did purchase the vehicle “AS IS.” No Warranty? Although we offer aftermarket service contracts to purchase, [redacted] declined? Don came in as a witness, as she was signing the paperwork.? She handed over a white envelope; and said, it contained $The money was bank wrapped, so it looked correctAs they were getting ready to leave our lot; I counted the money, and discovered that the envelope was short $ ? I caught the car before they left ( [redacted] and her mother) and informed them of the shortage? [redacted] told us that the money had been at her home since January! With that being said she said she might have removed some of the money sometime during that gap and forgot to replace it [redacted] said that her dad passes this area every day to go to work, and she would have him drop of the money on Monday June 17thTo this day, the $has not been paid.? Several days later, the payoff still hadn’t materialized, the mother (who was doing all of the fussing, and threatening with the attorneys etc.) ? brought to our attention that the vehicle was missing the catalytic converter, although we did not remove the converter, and are not responsible to replace itI offered to replace the converter since they were good customers, at no charge! ? We scheduled the car inl after their next promise to pay it off, which didn’t happen again ? ? ? ? ? ? ? ? ? ? They cancelled two appointments we set up for them, and did not bring the payment.? ? Later, they said no agreement for payoff was ever made, and complained to the Attorney General, I suppose to attempt to pressure us into free service.? Don, to avoid having to file a legal claim, had me just send them their title, with no lien attached As to replacing her converter, we will still gladly replace it; all that we ask is she pay the remaining balance first, that we both know is truly owed.? Star Brite offers free labor on repairs to our customers for days, to our good customers forever

everything both parties said is a LIE.He told me he would send me the additional $200,owed meThere was never any discussion on gas or expenses, the conservation bough up from woman said sometimes as a courtesy they will come halfway, nothing said about MONEYWas told vehicle had no rust by people, rust on bottom of all doorsone door so bad that soon it will ne replaced, many mor things wrongI have a witness with me for complete houstnySaid would send $back tnis past Monday...Why do people tell outright LIES I would like a phone number with your company where we can talk on phone about this matter thank you

I was sold a vehicle illegally regardless of any other circumstancesDon admitted on the phone he could not sell a car without a catalytic converter It is and always has been illegal no matter if you tampered with it or not!!!! I still don't understand how Star Bite Auto can lie and change the original amount of money are trying to extort from me in the first placeit started at and now it is How did they come to this conclusion? If they attached a copy of the bill off sale then it clearly shows at the bottom written and initialed by Richard, "PAID IN FULL IN CASH" Any mistakes made were on their part, its not my fault Star Brite operates a dishonest business!

First and foremost, I believe I am responding to Ms***’s motherMs [redacted] keeps saying that Don told her “Dealers could not sell a car without a catalytic converter“ That is not correctIt is not illegal to sell a car without a catalytic converter, or without an engine for that matterDealers are not required to; or obligated to restore emissions on a vehicle, especially on cars over years and more than 100,milesIn this instance, as with many emissions, the performance of the vehicle would not sufferThe car will perform the purpose for which it was intendedIf Ms [redacted] would kindly refer to her purchase order, she would see where the $is coming fromIf she gives us an envelope with $in it and the remaining cost of the vehicle is $ Balance still due is $ Thank you,

First and foremost, I believe I am responding to Ms***’s motherMs [redacted] keeps saying that Don told her “Dealers could not sell a car without a catalytic converter“ That is not correctIt is not illegal to sell a car without a catalytic converter, or without an engine for that matterDealers are not required to; or obligated to restore emissions on a vehicle, especially on cars over years and more than 100,milesIn this instance, as with many emissions, the performance of the vehicle would not sufferThe car will perform the purpose for which it was intendedIf Ms [redacted] would kindly refer to her purchase order, she would see where the $is coming fromIf she gives us an envelope with $in it and the remaining cost of the vehicle is $ Balance still due is $ Thank you,

We have already attached a copy of the “Bill of Sale,” and a copy of the “Buyers Guide” (As-Is) statement that would be all inclusive and list any maintenance we agreed to be responsible for, at the time of the sale. (There is not any) Any Promised work or agreements would have been written in then. As posted in our office, we sell all of our cars AS IS. A warranty was offered and made available for $99; Ms. [redacted] chose not to purchase it. The same for an available 45 day temporary tag, they declined to purchase one. We would have purchased the vehicle back within 3 days, if there were a serious engine or transmission issue. We believed they would pay their balance like they promised, or we would not have let the vehicle go, signed “paid in full” when it was not! For our good customers, we perform free labor on regular maintenance needs, i.e. oil/filter changes, brakes, thermostats, etc. As we have stated a number of times now, we will happily install her a new catalytic converter, after Ms. [redacted] pays off her balance. That offer expires Sept 11th, (3 months after purchase) to be fair, I will extend it another week, until Sept 18. If Ms. [redacted] still refuses to pay of her balance ($369.00) we will no longer be able to offer to perform any maintenance. Our Contract (agreement) with her will have been completed.Thank You,