Star Buick-GMC Truck, Inc.

7/21/2016Dear [redacted],Contact has been made with Jeff Honey regarding his complaint ID number [redacted]. We have agreed to replace parts to [redacted]s satisfaction.Thank you,Keith M.General Manager

Review: My 2007 [redacted] was brought in there 6 weeks ago. Estimated to be a 3 day job. They ran into a transmission issue and broke it. They claimed from just driving in and out of the shop. They also discovered more damage and told me it will be done in 10-12 days max. I said ok. And that time came around and they haven't even touched it!! Besides the windsheild which takes 2 hours to do. [redacted] told me that it will be done next week. The following week comes it still isn't done I contact my insurance agent [redacted] he apologizes and says next week. Week 4 comes still no progress. Then [redacted] calls me last Friday and states the engine is in trans is fine just needs paint it will be done next Friday. Next Friday comes I show up still nothing done. They say ok wensday it will be done for sure. Today wensday 3-19-14 I went into the shop to learn [redacted] has left the new manager states the engine still is not in and they don't seem sure what there going to do. [redacted] the progressive agent then comes out and tells

Me it is In he saw it with his own eyes.Desired Settlement: I would like my car complete and finished ASAP. This is complete nonsense. I've been treated like garbage and taken advantage of. How is this place still in business if they treat all there customers like this

Business

Response:

April 1, 2014Dear [redacted],Pursuant to you letter concerning **. [redacted]’s [redacted], the vehicle is repaired and was returned on Friday March 28, 2014.The vehicle was in the shop for an extended period of time so that proper repairs could be completed on the transmission, as well as the other concerns requested by the customer.We are sorry for any delay, however [redacted] is pleased with our workmanship and the performance of his repaired vehicle.Should you have any questions, please do not hesitate to call me at ###-###-#### ex [redacted].

Review: they ran my credit 20 times to get a car loan and I told them just run it once and they liedDesired Settlement: a letter to be sent to me saying they made a mistake so I can get this removed

Review: star dealership took my deposit of 1,000 and has not returned it.Desired Settlement: I would like my 1,000 returned

Business

Response:

We have called [redacted] numerous times with no response. We will gladly refund his deposit if he would kindly call his salesperson, josh s[redacted] with his credit card information.