Star Chevrolet Nissan Volvo Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did accept my offer but changed the terms of deal. Currently the General Manager is working with me to resolve issue.  This still is to be determined. 
Regards,
[redacted]

[redacted],Thanks for bringing this to my attention.  I am happy that you and I have spoken so that we were able to resolve this.  By now you should have received the $92 refund check in the mail.  Please accept out apologies for the confusion.   We value you as a customer and...

hope that you will continue to use us for all your vehicle needs.Thanks again,Bob S[redacted]

On Fri, Aug 12, 2016 at 2:27 PM, [redacted]> wrote:Hi [redacted] As mentioned on the phone Star Volvo satisfied the claim and sold me a car very close to the original one at the same price as negotiated originally. It is also a certified vehicle. Please let me know if you have any questions. Thanks for all of your help and the Revdex.com's help too.Sent from my iPhone[redacted]

Review: I took my 2015 Chevy Cruze to Stat Chevrolet for a state inspection and they did an oil change and rotate tires I was told I needed a front end alignment for $78.00 I said no the car only has 7543 miles so I took the car to my mechanic to have it checked and I do not need an alignment it is perfect so star wanted to get extra money out of me to do nothing so I called them and spoke to a Lauren and I never got a call back I caught them in a lie so no one will cell back not even my salesman how many older people are they doing this toDesired Settlement: For the dealer to cover the $35.00 I had to pay for the mechanics that checked out my alignment and to say sorry for trying to cheat you

Business

Response:

[redacted]Thanks for letting us know that you have a concern. We have been trying to reach you by phone to discuss. I know you have returned our calls, but unfortunately we keep crossing paths and leaving voicemails. Neither the Service Manager or I are here in the evenings when you called. It is important that we get in touch with you, so I am asking you to call Brett M[redacted] at ###-###-####. He is here several evenings and is here most Saturdays. He is aware of your concern and is ready to help you.[redacted], first and foremost, I want you to understand that no one attempted to mislead you at anytime. We absolutely would NEVER EVER do that. We appreciate our customers and absolutely prohibit any dishonesty by our employees. With that said, I am sorry that we did not do a better job explaining over the phone what the computers say your car needs. Anytime a vehicle comes into the service department here at Star, the car is run through a series of computerized diagnostic tests to determine if there are any issues that the technician should be aware of. This complicated system diagnoses such items as: Open Recalls, Emissions Checks, Battery Health, Tire Health, and Four Wheel Alignment. The Alignment check portion of this test is a laser measuring system that is said to be "Guaranteed Accurate." Since you were not in the store when the test was completed, you were not able to see the computerized written report. I am attaching a copy of the report so that you can see that the computer does say that the "Front Total Toe" is out of Chevrolet factory spec.We are not saying that a mistake is not possible. We are relying on computer technology and sometimes things do not operate as designed. So allow me to offer you this: Bring the Cruze back to us and we will put it up on the big alignment machine and do a complete diagnostic of your vehicle's alignment at NO-Charge. I can absolutely guarantee this machine is 100% accurate 100% of the time. You can see the test results for yourself! If this machine confirms we made an earlier mistake, then I will gladly reimburse you the $35 you spent elsewhere. If this machine does in fact reveal that you need the alignment, then you can decide if you care to have the service work completed. There is no cost or obligation to you either way.Not every local mechanic has this complex laser alignment system that modern cars require to diagnose accurately. So please come in and let us see what we can do to help you.Steve H[redacted]

Review: Took my 2015 Nissan Juke in for a "free" state inspection and "free" oil change. I was well aware that the vehicle tires were getting close to minimal tread wear and would soon need replaced.

Arrived at the dealership for my appointment and was taken right in.

Service writer came out after a reasonable amount of time and started the usual "up-sale" normally associated with "free" Dealer add on New Car Sale Incentives by some Dealers.

I say some Dealers as I also have the same "free" services by another dealership that has never tried the up sale for the last 15 years on six separate vehicles.

I was informed about the low tire tread and that they would need replaced before the next oil change and also told the vehicle showed signs of being out of alignment since the right front tire had a slight more wear than the left.

I told the service writer to replace the tires since they had a buy 3 get 1 for $1 Tire deal going on, and the vehicle is primarily my wife's winter car so the tires would see snow before the next oil change, and to align the vehicle.

When my vehicle was being returned to me, and the bill explained I was then told that I would need to bring my vehicle back to have the alignment work rechecked as they weren't sure if the alignment machine was working correctly, and that she would call when they get the machine repaired.

After two weeks and no call I took my vehicle to another shop and had the alignment redone and adjustments were made to correct alignment issues.

Today, three weeks later I finally get the call their machine is fixed, I explained that I had already had my vehicle aligned and I wasn't happy about being charged $129.95 for a service that was not completed.Desired Settlement: I feel that this Business should rethink how they treat a customer. This issue could have been handled in a much better way by not charging me until the work was completed after they got their machine fixed.

That way I would not of got such a bad feeling towards them when after a reasonable time of waiting and then going somewhere else to pay again to have the service done.

At this time after speaking with their Service Manager, I am beginning to wonder if the adjustments made during the second alignment were needed to repair adjustments made by Star Nissan on a machine not properly functioning.

But to be fair, I have to realize I have driven the vehicle between the two alignments (two weeks) , which leaves the possibility of the alignment being knocked out by a pothole (unlikely but possible), so I need to decline to ask them to reimburse me for the alignment done by the second shop.

Business

Response:

[redacted]Thanks for the opportunity to talk to you and to help you resolve your concern. We are very sorry the alignment system was acting up the day you were here. By now you should have received our check reimbursing you for what you paid for the alignment. [redacted] we appreciate your business and we encourage you to call us if you have a concern. We would have gladly helped you resolve your concerns. Thanks again,

Review: Negotiated with a sales person a price of a used V60 Volvo. The dealership advertised the car as a Certified, 2015 V60 bright silver vehicle. Certified means that there is an additional warranty to 100,000 miles or 6 years, whichever comes first. The car as advertised on the dealerships webpage that way and one sales person indicated that the car was certified. The original price of the car was $27,643 and the sales person said he needed me to complete a credit card app to see what type of interest rate he could get to see if he could make this deal happen. I told the sales person that I did not want to spend any more than $395 per month for 72 months. After I submitted my credit app, the sales person came back to me and said that they could sell me the car for that amount which was approximately $25,300 at the rate of $395 per month for 72 months and if I still wanted the car. I replied that I did as long as it was $395 per month for 72 monhts for the V60 2015 model that was certified. The sales person then got back to me and said that he could not certify the car at that rate. The GM also called and told me that he could not sell me the car at that price because the certification of the car is $1200. I told the GM that the car is advertised on their website that way and that the sales person never indicated that I was negotiating for a car that was not certified. I would have never let them run my credit score if I would have known they were going to change the price of the car. I think that this is a bait and switch type sales tactic. My family has purchased 3 vehicles at this dealership over the past 12 years. There is no loyalty at this dealership. I do not think this dealership deserves a A+ rating from the Revdex.comDesired Settlement: Sell the certified advertised vehicle to me at the negotiated price.

Business

Response:

Thank you for allowing our staff to have the opportunity to speak with you about this miscommunication. One of the most difficult parts of being a salesperson, is attempting to act as the intermediary between a customer on the telephone, and the sales manager in the store. As hard as we might try, we sometimes miscommunicate and don’t get it right. For that we sincerely apologize. In this case we did not discover the discrepancy between the website vehicle descriptions until after you and your salesperson had already been discussing the pricing. Fortunately we discovered the internet error prior to you coming into the store to take delivery of the vehicle. When we make a vehicle available for sale, the information and details about that vehicle are automatically uploaded to many different websites across the internet. Normally that process occurs with great accuracy and without issue. Unfortunately, once in a great while the process does not go as intended. In this case, the listing on that one website for that Volvo erroneously showed the certified logo. We apologize that we did not realize the error sooner. The price listed on the website for the vehicle was correct. Even though we had not intended that the vehicle should have the Volvo certification, as a customer service to you, we would definitely have honored that price AND certified the vehicle as well. Unfortunately, we are sorry that we could not accept your much lower offer and also still certify the vehicle.

Consumer

Response:

Review: I purchased a 2007 Ford Escape from Star Chevrolet. They gave me a form of everything that will need replaced in the near future (the vehicle was used obviously). After having the vehicle about a week short of 2 months, the timing belt broke and completely destroyed the engine. The repairs were estimated at 3,000.00. When I contacted the used car manager he told me "there is nothing we can do because you didn't purchase the warranty". Meanwhile when we purchased this vehicle the finance manager said "there is no room for a warranty in the deal (loan) so unless you have the extra money today to pay for the warranty you aren't getting one". The dealership has done absolutely nothing to help me with this issue!!Desired Settlement: I let the finance company pick the vehicle up because I didn't have th money to put into the vehicle to get it running. I'm requesting a full refund because I feel like they knew about the engine issues before they sold us the vehicle.

Business

Response:

In response to the complaint filed by [redacted], the customer purchased a 2007 Ford Escape on June 20, 2013. The vehicle was safety checked in our service department. The purpose of this is to look for major repairs needed. The vehicle checked out with only a few issues. Repairs needed in the future were addressed and gone over with the customer. (See enclosed forms) The vehicle was sold as-is, which was shown to the customer. (See enclosed Buyers Guide) Yes, [redacted] did call us, but unfortunately there was no warranty coverage. At the time of the safety check, the timing belt was not making noise and a timing belt breaking is uncommon. We were not aware of any issues with the engine at the time of the sale of the 2007 Ford Escape.

If I can assist you any further please do not hesitate to contact me at ###-###-#### ext

[redacted].

Review: This place basically sold me an unsafe car! My car was newly inspected until 7/2015 and I bought the car on 7/9.. I started having issues with it immediately, I called them to tell them the horn didn't work! Then the drive started to feel funny so end result I took it to [redacted] for a safety inspection n the subframe of my car was rotted out and [redacted] said its unsafe to drive and wouldn't let me take it off their lot BUT star Chevy did! How did my newly inspected car end up so unsafe? Also I asked them at the time of purchase to drop my price down to 11.400 for the car so that it matched a competitors price of a car I could have bought that day, reason being is that I told them I wanted my payments around 230 a month! They showed me the paymt amount per month which was what I wanted BUT they kept the price of the car the same and just financed me for another year which in my eyes was deceptive!! Mind you they did show me this paperwork and I didn't catch it until I received info from the bank who financed me! They also offered me a warranty on 7/24 but made it effective on 7/9 which was my purchase date which I felt was horrible too! Also I called the owner there [redacted]) multiple times to call me back about the issues I was having and he never did which ultimately is what is making me complain...(FYI-I did talk to him 1time but basically I told him how appalled that I was about the service.. I was requesting he call me back again about my requests for warranty)Desired Settlement: I wish they would have given me a dollar amount toward the principle of the car! Maybe my down payment back of 1000... or I asked them to upgrade me to a 3 yr bumper to bumper warranty which would cover me for half of the time I am paying it off!! Star Chevy did what was cheaper and most convenient to them! They basically said no to anything that I wanted even though they put my life at risk for over a week

Business

Response:

We would like to apologize for the inconvenience this has caused out customer. A very qualified and experienced technician made an honest mistake and we feel we have taken appropriate actions to correct our error and protect our customer. We value your business and would never intentionally do anything to damage the relationship we have built with our customer. Here at Star Chevrolet Nissan Volvo, we take a lot of pride in the used vehicles we sell. We try to be very selective and only sell the very nicest of all the vehicles we trade in. We service EVERY vehicle prior to sale and give each a complete safety inspection. We perform any repairs that a vehicle might require. We will never sell a vehicle that has not completed this safety inspection process. The Jeep that you purchased was serviced and safety inspected prior to your purchase. We completed ALL service the items that the Technician recommended (we even replaced the wiper blades!). Unfortunately, this very good technician absolutely missed one significant item. There was a spot of corrosion on rear edge of the engine cradle. We definitely would have replace this part prior to sale if the technician had noted it. We have accepted responsibility for this unintentional error and replaced the cradle with brand new parts from Jeep. At no charge to the customer, we have paid to have the Jeep towed back here for repairs and have provided a rental vehicle during the service time. We have also re-inspected all previous work to assure you that your vehicle will give you many years of enjoyment. As a gesture of apology, and for your inconvenience, we have mailed to you a check equal to one month’s vehicle payment. We sincerely apologize for your inconvenience. Feel free to contact us with any concerns you ever have.

Consumer

Response:

Review: I was talking to a salesman online about the car I have and how the payments were to high and I was afraid of getting it repossessed. I asked if he could help me get into another car with cheaper payments. of course he said sure come on in. long story short [redacted] (salesman) talked me into leasing another vehicle to get cheaper payments and let the bank take my other car.I was like wont I still have to pay the other bank what is stilled owed after they sell it? [redacted] said"no no you wont have to pay nothing." he new I was in a bind and played me big time. now I have two payments I cant afford. I called the very next morning and begged them to take car back I only live 4 miles away (thats a test drive). they said no I never heard of such a thing.ever since then 4/22/14 ive been trying to get out off this lease noone could help. im on disability for severe depression and anxiety. my anxiety is through the roof worrying about how to pay for this lease. I had to change my meds alot to try and control the anxiety and stress from this.(not working) also a doctor from another condition I have told me I shouldnt be working but I cant quit when I have this lease payment. I probably left alot out but my mind is just all over the place about this.Desired Settlement: I want them to take this nissan versa back. me owe nothing and not have any bad reports on my credit because of it.

Business

Response:

We are very sorry to hear that you regret your decision to lease your new car. But I am glad that we were able to lower your payment. We do sincerely appreciate you as a customer and never want to hear that one of our customers is displeased. Unfortunately, the Commonwealth of Pennsylvania has a very difficult set of regulations that govern if and when a car can be returned to a dealership. In most cases, will not accept a return because Pennsylvania may require that the titling process be completed and may then consider it a used vehicle. Because of these regulations, we are not able to accept returns after all the title documents are signed. We sincerely wish that we could do more to help. We are sorry for the inconvenience. Please feel free to contact us if we can be of any further assistance.

Consumer

Response:

Review: I purchased a 2007 Lexus RS350 for approximately $20,000.00 April 15, 2013. When I made the purchase there was a sticker in the window stating the vehicle came with a 90 day full warranty from the dealer. On May 15 my wife noticed the engine was making some noise. the vehicle was next used by me on May 18 when I discovered that the oil was at least 2 quarts low. The dealer stated the oil was changed just prior to my purchase. at the time of purchase the mileage on the odometer was 93480, on May 18 it was 94328 roughly 700 miles. The dealership picked up the vehicle and took it to their shop where they discovered a "sever oil leak" (their words). They took it to a Toyota dealer where it was determined the oil cooler line had ruptured. I had to pay $308.97 as the repair was not covered under the warranty. I feel that if it is a partial warranty they should have disclosed this at the time of purchase. Had I known that I would not have purchased the vehicle. I feel they misrepresented what I was getting for $20,000.00Desired Settlement: I don't feel I should have been charged. I understand some wear items may not be covered. I already replaced the wipers as they were worn to the point the metal was on the glass when we got the vehicle but an oil cooler is part of the drive train.

Review: On July 10 2014 I took my 2013 Nissan Juke into Star Nissan service center for an inspection, emission, oil change, and tire rotation. All of these were preformed but when I received my vehicle back there was a brand new dent and scratch in my passenger door. I brought this to my service representative and she in return argued with me that there was no way it happened while being worked on, and told me to call my insurance company to have it fixed or to go to the collision center for the repair. I did not call my insurance due to the fact my deductible is high and it was not my fault, the quote I got from the collision center was equally high. I left feeling like they did not want to help me correct the damage that was caused in the service center and did not even want to acknowledge the possibility it occurred on Star property. When I got home and my fianc saw the damage he called and spoke to the same service representative at which point she apologized and said it must have happened in the car wash. (After the work was done on my car they run it through an automatic wash.) She then spoke to the collision center and called me back to set an appointment to have the repairs done at no cost to me. I strongly feel that I was treated so differently from my fianc because I am a woman, despite the fact my service person was also female.Desired Settlement: Star did take care of fixing my damaged door. I would like it to be known however that this took place if there are other claims against the Star auto group. Thank You

Business

Response:

WE FIXED HER CAR. NO PROBLEM!!!

Review: I took my 2005 Nissan Frontier Truck there for a oil pressure issue and they ended up replacing the timing chain and cover. I have a after market warranty that covered part of this repair and the truck is worse now than it was before the repair. that was on 8/11/15 Called them and took the truck back in cause the engine light is on now and wasnt on before and the oil light is still coming on. When the truck went back on 8/19 low oil pressure was found again and paperwork states oil pan removed found bearing gouged and debris in oil pan...The warranty company was called and both stated either a engine rebuild or engine replacement. However, the warranty company states they will not cover because Nissan repair facility caused the failure due to metal in oil when timing chain was done.

All I know is my truck is messed up, Nissan and the Warranty company wont cover it and I am stuck in the middle with a bad engine and no oil pressure> I paid 672.09 cash on the first repair with the warranty company paying 1045.85 for the first repair that totally screwed my truck up and now im stuck.Desired Settlement: I want the engine repaired/replaced by Nissan at no cost to me because it was their error that caused the warranty company to not cover it.

Business

Response:

Mr. [redacted],We are quite sorry that you are experiencing a problem with your vehicle and with your warranty carrier. Tim C[redacted], our Nissan Service Manager has attempted to contact you by telephone several times to discuss this but he has not received a return call from you.We would like to help you if we can, but please understand that your issue is with the warranty company or the dealership who sold this poor warranty to you. As you know, this warranty is not a Nissan product and is not something that we have ever sold here at Star. We appreciate and value our customers and do not sell such inferior warranties. I'm not sure who sold that plan, but I think you should consider contacting them for assistance. The warranty company is not one that we normally deal with, so we are limited in what we can do to persuade them to help you. Tim C[redacted] is quite familiar with your case and has attempted to persuade the warranty company to re-consider your claim. When you first brought the truck in for service, Tim requested that the warranty company to replace the motor. The warranty company REFUSED and authorized him to ONLY REPLACE the TIMING CHAIN. It was a "let's try this and see if it fixes it" kind of response. When that failed to solve the problem, the warranty company refused to pay for any additional repairs. We agree with you completely and feel that the warranty company is incorrect and should replace the motor. More recently, their claims adjuster re-visited the dealership and we discussed the issue with him. The adjuster tells us that he DID NOT tell the warranty company that the timing chain caused the engine issues. He specifically said that he not did believe Star caused the engine problem. He also does not seem to understand why they were not paying any additional claims.We wish that we were able to offer more help. Unfortunately your warranty company refuses to cooperate. If we can assist any more, please call Tim C[redacted] at ###-###-####. We are more than willing to try to assist in any way we can.

Review: They need to stop sending me unwanted e-mails period. I have contact there phone number twice. The customer service representative did not listen to my request. [redacted] needs to fulfill my request and stop ignoring my e-mail as in stop contacting me!Desired Settlement: stop contacting me!

Business

Response:

Mr. [redacted], We are very sorry that you are receiving emails when you would prefer not. We removed your email from our database as soon as you called us back in September. I would like you to understand that this will not stop auto related emails from other sources. If you gave your email info to others on the internet, they will continue to email you. You will need to contact them directly. We appreciate you business and welcome you to reach out to us anytime we can be of service.

Review: sept 2013 I purchased an automobile from star Chevrolet dealership. A 2011 black Kia Soul. The salesman was joe m[redacted]. Perks from the sale included free state inspections and free oil changes if I scheduled the services at the dealership. October 2014 I scheduled an appointment with the dealership for my vehicles annual state and emission inspection. Since I was at the dealership I asked for an oil change which I was charged for and paid for. I was not charged for the state inspection. At the time, I forgot about the free oil changes. On Nov 5 2015 I scheduled services for my annual inspection. I arrived at the dealership and the technicians began working on my vehicle. I was informed that my car needed an oil change which seemed odd to me because I had an oil change in May. I agreed to the service and was charged for the oil change. 47.01. It wasn't until I left the dealership and amidst a conversation with an acquaintance about the cost of my inspection and oil change I remembered that I had paid for an oil change on two occasions which should have been free of charge. I immediately contacted the dealership and tried to contact my initial salesperson joe [redacted]. I got mr m[redacted] voicemail. I attempted to reach him on several occasions and continued to get his voicemail. He never returned my call. He did however have a colleague of his call me. I was unavailable when he called. I called him back and got his voicemail as well. Left a message and never got a call back. Going back and forth with voicemail and no return call, I called the dealership again and asked to speak to the general manager and was told he was on vacation. I explained to the operator what my problem was and I was getting no where with leaving voicemails. She told me that mr m[redacted] had assistants and she would see if one of them could help me. I spoke with an assistant and I believe her name was Shelly. I explained to her what was going on and that I had been paying for oil changes which were supposed to be free and I wanted my money refunded. About 15 minutes later she called me back said she spoke with the service center who would agree to give me a free oil change at no charge. I was so stunned from this that I said ok and hung the phone up. They agreed to give me a free oil change for a service that was already supposed to be free in the first place so how does that satisfy or rectify the situation. And to be perfectly honest that makes no sense nor does it solve the problem of me paying them for a service they offered to me free with the purchase of my vehicle. I want a reimbursement of $94.20 plus tax. And I will never get my car serviced at their establishment again. I will get my oil changed at another business.Desired Settlement: A REFUND OF $94.20 Plus tax. I paid 47.10 on November 5 so the oil change last year was probably the same amount. They have all the information and records at the service center for the exact amount I was charged in October 2014

Business

Response:

[redacted],Thanks for bringing this to my attention. I am happy that you and I have spoken so that we were able to resolve this. By now you should have received the $92 refund check in the mail. Please accept out apologies for the confusion. We value you as a customer and hope that you will continue to use us for all your vehicle needs.Thanks again,Bob S[redacted]

Review: My husband and I purchased a used vehicle from Star Nissan in October 2012 for which we were shown a car fax report which showed no vehicle accidents and only listed various service records for the vehicle. Just over a year later we went to a dodge dealership to trade the vehicle in for something brand new. It was at this time that the dealership made us aware that a vehicle accident was listed on the car fax reported. The vehicle accident occurred two years prior to us taking ownership of the vehicle and was listed as involving front impact, hit a guardrail, hit a concrete barrier. Never at any point while we were purchasing this vehicle did anyone ever mention to us that the vehicle was at some point involved in an accident. The car fax report that we were shown listed nothing of the sort either. The dealership withheld information from us about the vehicle and showed us a car fax report for some other vehicle than the one we were actually purchasing to disguise the accident. I can not begin to tell you how disgusted I am with this dealership and with the salesman who sold us this vehicle. Not only were we lied to, but we lost thousands of dollars in order to trade the vehicle in on something else. I will never purchase another vehicle from this dealership again, nor will I allow any one I know to do it either.Desired Settlement: I would ideally like some kind of refund for the money that I was cheated out of by what this dealership did to us. As I know how unlikely this is to happen, I would like at the very least for this dealership and salesman to receive some kind of serious reprimand for what they have done to us.

Business

Response:

In reply to the complaint filed by [redacted], at the time of purchase of the 06 Nissan Frontier truck, Star was using Auto Check.

Review: I filed a complaint a few minutes ago on the Revdex.com website

& would like to add to it; I wasn't able to add the following to explain my

case.

My wife & I went to Star Chevrolet Nissan Volvo on

Friday night, August 24, 2012, after hours, to look at the cars on the used car

lot & took a photo of the sticker on the vehicle & pictures of the car,

clearly states that the 2007 Nissan Maxima, Color: Pebble Beach, was indeed a

Certified Pre-Owned vehicle. I purchased

a Certified Pre-Owned '07 Maxima in August 25, 2012 & an extended 48-month

warranty; a week or less after, I found that the serpentine belt, power

steering belt were frayed & the radiator mount was broken; also I noticed

that I had a headlight issue; bought on a Saturday, pulled into my garage the

following Monday & my wife said that my passenger side headlight was burned

out. Serviced the next weekend, September 8, 2012, all issue were fixed except

the mount & was told the headlight was fine; mount fixed at a later date. I

assumed that the headlight might have had a short or something minor, but the

Nissan Certified Service Techs didn't find anything wrong.

Then a few weeks later I found a hole in the floor board,

where it looks like a plug would go, the same place that I had one in my

Altima, that I purchased from Star Nissan, under the driver's side & was

told, by the salesman, that it was a defect with Altima's/Maxima's & Star Nissan

would not alter a vehicle by repairing the hole. So I had a hole that had

gotten progressively worse & still had a headlight issue; replaced both

headlights (Xenon) in October '13 at $155.00/each + had to pay for 2 extra

since the headlight on the passenger side because it kept burning out. Had it

serviced at Star Nissan at least 4X for the headlight, they said that when the

headlight was replaced, that whoever put it in touched the bulb itself &

that it just needs a new bulb at $166.00; I told them that I would take care of

it. So I took it back to where the bulbs were replaced & they replaced it

without another charge. Then had it back to Star Nissan after it went out again

& this time was told that it was the ballast or assembly that would cost me

$717.00 or $1132.00.

Last winter, on a Friday evening, on my way home from work,

I could not get the car up to speed, I had to have it towed to the dealership;

it was found that it was the Speed Control Sensor. My car was there for well

over a week & I found it hard to believe that a "Certified" (I

use this term loosely with this dealership) Nissan dealership didn't have the

sensor in stock or wasn't able to get the sensor within a reasonable amount of

time. I don't believe I got the car back for 14 days.

Back in June '13, had it in for service because the Check

Engine light was on, before leaving for vacation & they found that it was

the Evap sensor; but didn't fix it, why, I have no idea, so in October '13,

when it was in for the headlight again they changed some sensor dealing with

the Evap issue that cost me over $427.00; at that time, the salesman told me

that they did the Certified Pre-Owned inspection on my vehicle, again &

that everything was fine; he said that the GM, [redacted] had the Service

Department do that, before it left. When I purchased the car it had roughly 51K

miles on it & I asked my salesman why & asked for the [redacted]/Vehicle

History Report, which I never received, every time I asked him on the day I

purchased the vehicle, he skirted around the question, time & time again +

I have asked a number of times for it to no avail. I believe this vehicle was

wrecked & I was not made aware of it. I was forced to get the floor board

fixed for inspection & the another bulb for the headlight to get it to pass

inspected/emissions; the headlight keeps coming on then going off. Contacted

[redacted] e-mailed me for the best # & time to reach

me, which I supplied them with my cell phone #; they never returned my call on

my cell phone & continued calling my home phone # & leaving voice-mail

messages. They left a # of voice-mail message saying that they had reached a

decision on my vehicle, without ever talking directly to me about the issues I

was having.

Finally, I spoke to [redacted] rep,[redacted], about a month of

playing phone tag & not returning my call to my cell phone, like I

requested; she said that they would not be able to help me with financial

assistance & that the decision was final; I asked how they came to that

decision without ever speaking with me directly & she told me that through

their investigation that Star Nissan told them that my Certified Pre-Owned

vehicle was not Certified Pre-Owned & that I had work done at an

unauthorized repair shop; which the only thing that I had done was replacing

the headlights she said that the supposed work I had done nullified their work.

Star Nissan blamed the repair shop for the damage to the ballast/assembly; with

as many times as I had my vehicle in to Star Nissan, how could they determine who

damaged the ballast or assembly?

I understand that I bought a used car, but I don't believe

that this car was Certified Pre-Owned, like it was listed on the used car lot

at Star Nissan, if so, I believe that most of these issues would have been

found & corrected before the car was put on the used car lot for

sale!!! A day or so after speaking with

Ms. [redacted] at [redacted]; after speaking to the [redacted] rep & was made aware that they

said that it wasn't a Certified Pre-Owned vehicle, I called [redacted] the GM

at Star Chevrolet Nissan Volvo & left him a voice-mail message; he returned

my call and left me a voice-mail saying told me that the vehicle had a clean

vehicle history report & that it was never wrecked. He also said that my

vehicle was not a Certified Pre-Owned vehicle & that he had the sticker--I

beg to differ with him since I took a picture of the sticker that was on the

vehicle the day before I purchased it; bait & switch!!!. I would not have purchased a vehicle that was

5 years old if it wasn't Certified Pre-Owned.

Once I was on the phone with the salesman about an issue I

was having, my car was there for service & [redacted] (the Used Car Manager)

rudely interrupted the conversation & asked the salesman: "What the F

is that car doing here again, I F-ing drove that car home the day it came in on

trade & there's nothing F-ing wrong with it & I don't want to F-ing see

it here again." This dealership's customer service is just exploding with

professionalism!!! I do understand to about normal wear & tear on a vehicle

but this seems to be excessive.

So much for the customer always being right & catering

to the customer: If the headlight issue

was taken care of, when I first bought the vehicle, this would not even be an

issue, today. I've looked into my options

& found the Consumer Guarantee Act.

Since all of this has happened, I was driving home from work

& couldn't get the car up to speed again; about 3-4 weeks ago & it's

was found to have more issues: HID Unit

(headlight), hub assemblies, wheel sensor & ABS sensor, that is going to

cost me over $3000-$4000 to have fixed; I also to them at Star Chevrolet Nissan

Volvo, a couple days after I bought the car that I felt that I was having

issues with the transmission (caused by

hub assemblies, wheel sensor & ABS sensor) they told me that it was

just something I needed to get used to; I told them about the hub assemblies,

another issue I had with my Altima I bought there & they told me that they

were fine; now the warranty won't cover that work either. I think that this dealership needs

investigated & I need the issues with my car rectified.

Desired Settlement: Repairs

Business

Response:

In reply to the complaint filed by [redacted], Which is rather long, I will try to answer everything possible and show documents to help this case. Enclosed is a copy of the original buyers guide and window label. Note: The back of the buyers guide is signed by [redacted]. It is not a Nissan Certified Vehicle. The date of his sale is 08/25/12. [redacted] also purchased an extended powertrain warranty for 48 months or 60,000 miles with a 100.00 deductible. (See enclosed form) Why do this if it is Nissan Certified? Next will be, a [redacted]-Star sold the Maxima new on 10/12/06, according to this, Regular Maintance was done, the Car Fax is dated 8/25/12. This was filed in our deal jacket. There is a statement about myself- [redacted] swearing in the showroom and myself driving home the Maxima. See enclosed copy of the title signed by [redacted], 50702 miles traded, and 50715 miles sold. I do drive a different Pre-owned Vehicle home every night but I live 24 miles each way to my house and back to Star. (See enclosed mileage statement signed by [redacted].) Next subject will be service and repair orders- Star did address service issues after the sale of the 07 Maxima, but many repairs were done under goodwill policy approved by the General Manager of Star. Also enclosed will be copies of repair orders throughout the ownership of the 07 Nissan Maxima. The 07 Nissan Maxima was sold with 50715 miles. The mileage was 99,463 on 11/08/13. At Star Chevrolet Nissan Volvo, we feel we have done nothing wrong in the sale of this vehicle. If we can further address any issues or questions in this matter, please contact [redacted].

Review: Front left wheel was making noise in 4wheel drive. I was told it needed a part and possibly a bearing. On 12/27/13, I went to Star Nissan and spoke with [redacted] service dept. showed him the broken part and relayed the information. He stated it would be best to replace the entire hub assembly at a cost of $599.69Believing this approach would resolve both issues, I approved the work.After 2.5 hrs, Mr. [redacted] approached me and stated, "I have good news and bad news, the good news is that we didn't replace the hub but instead replaced the bearings only. You no longer have 4wheel drive and only owe $366.19". I became infuriated. I was not consulted, nor did I commit to these changes. To add insult to injury the invoice stated I will need a 4wheel drive hub assembly at an additional %515.97. I feel that I should have been consulted and not bait and switched because by the time both totals have been added; it is a much greater cost than what I was first told.I did contact Star Nissan via USPS and received the equivalent of a courtesy call, in which they did ask what they could do to resolve the matter. I stated that they could complete the work at no additional charge. Their response to this was vague and I was told they would get back to me. As of this date, 3/31/14, I am still waiting to hear from them.Since it was impossible for me to be without 4wheel drive in snowy, icy PA winter; (and the apparent unwillingness of Star Nissan to make the repair) I was forced to go to another dealer to have repairs completed. The total cost of the repair was $180.16 (parts, labor, tax), not the $515.97 star Nissan quoted me.Desired Settlement: Since I was left with no 4wheel drive in the middle of Winter and was unable to reach an amicable agreement with Star Nissan; I had to have the repair completed at a different dealership.I feel that Star Nissan should reimburse me for the cost of said repair for a total of $180.16.Note that I did pay Star Nissan in full for the work they did do.Had they only consulted me prior to doing the work, (considering I was only 40 ft away w/glass partition between us) there would have been no issue

Business

Response:

Unfortunately the problem resulted from Mr. [redacted] not understanding what he needed. We explained to him what we could fix today and how much that would cost. We explained to him what else he would need and how much that would cost. The repair was authorized and when Mr. [redacted]'s paper work was delivered he became very agitated. He misunderstood what was done and what still needed to be done. We later called and offered free labor on the needed repair and a discount on the part because we never want to lose a customer. Mr. [redacted] was to think about our offer and let us know. his action is apparently what he thought of our offer.

Consumer

Response: