Dear Revdex.com Customer Service, Thank you for this opportunity to share my point of view about this incident. As a long-time, local business owner who has had “wonderful reviews” and the best reputation, as the customer stated, I have a been operating my business with my best and sincerity to my...
customers who have also been giving me genuine and honest feedback. Allow me to state the incident: On September 26th, 2017, she came in by herself in order to bring a dress in to be altered. After she tried on the dress and got measured, I brought her to the front counter to write down all of the things she had requested to be altered on the dress (all written on a customer ticket) and informed her that the total fee was $116. I then asked her if she would like to pay now or when she came back to pick up her dress; this is a normal procedure for the business. She picked up her copy of the ticket and left with no answer. Therefore, I assumed that she would pay when she came back. On October 5th, 2017, the day she came in to pick her dress up, she walked in and I asked her to try on the dress once again to confirm if the alterations were done correctly and met her requests and I even asked if anything needed to be corrected just incase she was not satisfied with my service. She told me everything was fine so I asked her to pay upfront after the fitting. She said she had already paid on the day she brought the dress using her phone (POS) and pulled up her bank statement which showed the transaction. This was the first time I have had a customer pay through a phone so I check my financial report just in case her payment was received as she claimed but I had not gotten any notifications of payment. I then asked her to contact her bank to inquire about the transaction. She called her bank and found out that the amount of $116 was paid to a [redacted] business account which was not owned by me. I do not even own an account with this specific bank. After the phone conversation with her bank, she told me that her “bank’s provisional credit” would be put back into her account and that she would pay me for the alteration with her debit card using my debit card processing machine. With full and clear understanding of this incident and solution, both of us laughed at the happening and she left my store.A few days later, I was checking my reviews on [redacted] and saw that my ratings had gone from a 4.9 to a 3.7 star rating. Because of this, I scanned through the reviews on [redacted] and found three wrongful allegations against my buisness. I also found a review on my facebook page which now has a 1.0 star rating and 2 reviews on Yelp, which also brought my ratings down to a 1.0 star business. All six of these reviews were posted on the same day (October 6th, 2017) by herself, her sister, and two friends.On the [redacted] review policy, it is written: -don't post reviews just to manipulate a place's ratings.-don't post the same content multiple times and don't write reviews for the same place from multiple accounts-Don’t post reviews based on someone else’s experience-Reviews aren’t meant to be a forum for general political or social commentary or personal rants. -Don’t post reviews on behalf of others(These were copied and pasted from [redacted]1. My first time customer was satisfied with her altered dress and service. She did not request any corrections to be done when she was offered. 2. She paid through the POS system using her phone when it was done without my consent or recognition , in other words, I was unaware that she had used her phone for a payment transaction which had been sent to an account that was not owned by myself. 3. She told me herself that her bank agreed to refund the amount of money she sent back into her account. 4. Because I still had not received any type of payment, the only option I had was to ask her to pay for my service which satisfied my customer. Because of my service and the misunderstanding (that was solved before she left my store) between her and I, I was paid properly and legally. I believe that I am operating and administering my business in a professional manner as necessary. I should not be liable for her wrongful phone-payment transaction. I received the letter from Revdex.com Customer Services in my mail on October 26th, 2017.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The claim made in response to my original statement is untrue. Upon visiting and getting measured the first time (September 26th), I handed my dress over to the owner. She did indeed write out a claim ticket for what needed to be done to the dress, and then asked if I wanted to pay then or later. I told her I would pay then, and proceeded to do so through my bank debit card. I did not leave the business without paying, as suggested by the owner. I signed a receipt that day, on September 26th, showing proof of purchase. Upon returning in October, she wanted me to pay again. I told her that I paid the first time when I dropped the dress off, and she told me I did not. I had no way to prove it to her other than pulling up my online bank statement, which showed that her business did deduct the $116 from my bank account on the date that I left the dress with her. I am not sure where the idea came from that I used my phone to pay- I have never used any type of Apple Pay or Android Pay through my phone before, and had used a debit card with her card reader sitting on the counter for the first visit. After attempting to explain that I had swiped my card to pay the first time and that the statement on my phone was an electronic version of my account's bank statement, she said she would check her finances, then claimed I did not pay. This was even though I had concrete proof through my bank that I did, indeed, pay her and her business. The only way to get my dress back was to pay again, with debit, the same way that I did the first time. I again signed a receipt, as I did the first time. Thankfully my bank gave me a provisional credit so I would not be out the additional $116 so I would be able to get my dress back from the owner, who had already been paid once before. Not once was it mentioned that I paid with my phone, and this was not something that the owner asked me about when I came back. All she told me was that I didn't pay, she didn't get her money, and that I needed to pay once more. As for the reviews, I posted my experience on different platforms, as I am allowed to as my right of free speech allows. I did not ask anyone to post additional reviews, that is something that they chose to do beyond my control. This business was paid $116 two separate times from my bank account, and is claiming I paid with my phone when that is not a feature I even have.
Regards,
[redacted]
Dear Revdex.com Customer Service, Thank you for this opportunity to share my point of view about this incident. As a long-time, local business owner who has had “wonderful reviews” and the best reputation, as the customer stated, I have a been operating my business with my best and sincerity to my...
customers who have also been giving me genuine and honest feedback. Allow me to state the incident: On September 26th, 2017, she came in by herself in order to bring a dress in to be altered. After she tried on the dress and got measured, I brought her to the front counter to write down all of the things she had requested to be altered on the dress (all written on a customer ticket) and informed her that the total fee was $116. I then asked her if she would like to pay now or when she came back to pick up her dress; this is a normal procedure for the business. She picked up her copy of the ticket and left with no answer. Therefore, I assumed that she would pay when she came back. On October 5th, 2017, the day she came in to pick her dress up, she walked in and I asked her to try on the dress once again to confirm if the alterations were done correctly and met her requests and I even asked if anything needed to be corrected just incase she was not satisfied with my service. She told me everything was fine so I asked her to pay upfront after the fitting. She said she had already paid on the day she brought the dress using her phone (POS) and pulled up her bank statement which showed the transaction. This was the first time I have had a customer pay through a phone so I check my financial report just in case her payment was received as she claimed but I had not gotten any notifications of payment. I then asked her to contact her bank to inquire about the transaction. She called her bank and found out that the amount of $116 was paid to a [redacted] business account which was not owned by me. I do not even own an account with this specific bank. After the phone conversation with her bank, she told me that her “bank’s provisional credit” would be put back into her account and that she would pay me for the alteration with her debit card using my debit card processing machine. With full and clear understanding of this incident and solution, both of us laughed at the happening and she left my store.A few days later, I was checking my reviews on [redacted] and saw that my ratings had gone from a 4.9 to a 3.7 star rating. Because of this, I scanned through the reviews on [redacted] and found three wrongful allegations against my buisness. I also found a review on my facebook page which now has a 1.0 star rating and 2 reviews on Yelp, which also brought my ratings down to a 1.0 star business. All six of these reviews were posted on the same day (October 6th, 2017) by herself, her sister, and two friends.On the [redacted] review policy, it is written: -don't post reviews just to manipulate a place's ratings.-don't post the same content multiple times and don't write reviews for the same place from multiple accounts-Don’t post reviews based on someone else’s experience-Reviews aren’t meant to be a forum for general political or social commentary or personal rants. -Don’t post reviews on behalf of others(These were copied and pasted from [redacted]1. My first time customer was satisfied with her altered dress and service. She did not request any corrections to be done when she was offered. 2. She paid through the POS system using her phone when it was done without my consent or recognition , in other words, I was unaware that she had used her phone for a payment transaction which had been sent to an account that was not owned by myself. 3. She told me herself that her bank agreed to refund the amount of money she sent back into her account. 4. Because I still had not received any type of payment, the only option I had was to ask her to pay for my service which satisfied my customer. Because of my service and the misunderstanding (that was solved before she left my store) between her and I, I was paid properly and legally. I believe that I am operating and administering my business in a professional manner as necessary. I should not be liable for her wrongful phone-payment transaction. I received the letter from Revdex.com Customer Services in my mail on October 26th, 2017.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The claim made in response to my original statement is untrue. Upon visiting and getting measured the first time (September 26th), I handed my dress over to the owner. She did indeed write out a claim ticket for what needed to be done to the dress, and then asked if I wanted to pay then or later. I told her I would pay then, and proceeded to do so through my bank debit card. I did not leave the business without paying, as suggested by the owner. I signed a receipt that day, on September 26th, showing proof of purchase. Upon returning in October, she wanted me to pay again. I told her that I paid the first time when I dropped the dress off, and she told me I did not. I had no way to prove it to her other than pulling up my online bank statement, which showed that her business did deduct the $116 from my bank account on the date that I left the dress with her. I am not sure where the idea came from that I used my phone to pay- I have never used any type of Apple Pay or Android Pay through my phone before, and had used a debit card with her card reader sitting on the counter for the first visit. After attempting to explain that I had swiped my card to pay the first time and that the statement on my phone was an electronic version of my account's bank statement, she said she would check her finances, then claimed I did not pay. This was even though I had concrete proof through my bank that I did, indeed, pay her and her business. The only way to get my dress back was to pay again, with debit, the same way that I did the first time. I again signed a receipt, as I did the first time. Thankfully my bank gave me a provisional credit so I would not be out the additional $116 so I would be able to get my dress back from the owner, who had already been paid once before. Not once was it mentioned that I paid with my phone, and this was not something that the owner asked me about when I came back. All she told me was that I didn't pay, she didn't get her money, and that I needed to pay once more. As for the reviews, I posted my experience on different platforms, as I am allowed to as my right of free speech allows. I did not ask anyone to post additional reviews, that is something that they chose to do beyond my control. This business was paid $116 two separate times from my bank account, and is claiming I paid with my phone when that is not a feature I even have.
Regards,
[redacted]