Star Home Healthcare

Our office has conducted a review of complaint # [redacted] As requested by the customer, the disputed payment of $1,was cancelled and returned on February 5, No money has been received by our office and no payments have been appliedAll transactions associated with the payment have been reversed and all funds have been returned to the customerOur office regrets there was a misunderstanding and has taken appropriate action to resolve the situation so no harm was done to the customerOur office considers this complaint resolved

Our office considers complaint ID #*** resolved,
despite the customers claim to the contrary
The nature of the initial complaint was a credit card
transaction A review of the transaction
determined there was a misunderstanding between the parties as to the amount
agreed upon for a credit card paymentRather than place blame or engage in a
he-said-she-said as to which party was in error, our office determined the fairest
course of action was to reverse the entire transaction; which was done prior to
receiving the complaint via the Revdex.com. With the transaction reversed, and the
money refunded, everything was set back to how it was prior to the complaintThe
customer verified in his response that the funds have been released back to his
cardNo harm has been done to the customer and the substance of the original
complaint has been resolvedIt would be a moot point to continue to engage in
a debate about the conversation that occurred prior to the transaction, as the
transaction in question has now ceased to be
At this time the customer is attempting to
negotiate with our office via the Revdex.comOur office is not able to respond to specific
instances via the Revdex.com due to privacy regulationsAs such, the Revdex.com is not the
proper venue to attempt negotiation or settlement discussions regarding
accounts that may be listed with our office

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If it was just a misunderstanding as they stated, wouldn't a recording show that? Aren't calls supposed to be monitored? I stand by my statements that I was offered a certain amount that I repeated back to [redacted] at least twice and each time she said yes. Then she processed payment for 500 over our agreed amount. Yes, they did release the funds back on to my card. However, this does not seem to be in good faith to just say sorry you misunderstood. Isn't is possible that she may have miscommunicated the information.  It seems as though if the calls are actually recorded this issue would already be resolved
Regards,
[redacted]

Our office has conducted a review of complaint #[redacted]. As requested by the customer, the disputed payment of $1,558.23 was cancelled and returned on February 5, 2016. No money has been received by our office and no payments have been applied. All transactions associated with the payment have been...

reversed and all funds have been returned to the customer. Our office regrets there was a misunderstanding and has taken appropriate action to resolve the situation so no harm was done to the customer. Our office considers this complaint resolved.