Star Home Improvement

Hi ***, I was unaware of the Revdex.com Complaint until yesterdayThe email did not come to me and the letter in the mail didI believe all the issues have been resolvedI sincerely apologize for the bad experience and unprofessionalism that my fencing crew displayed on your jobsiteThis crew has worked with me for a while and have not had any issues in the past and most of my customers loved himNot sure what went wrong, but long story short, this crew is no longer working for meI take customer service and quality very seriously Someone from the HOA stopped by yesterday and told the crew that the fence looks great I have been working with Lori, and she said that she is very happy with the resultsShe also said that she is happy with the work we did on the other property as wellHopefully you are satisfied with the job as well If you have any questions or concerns, please let me know Sincerely, Darcey G [redacted] President/ CEO Star Home Improvement, Inc

Complaint: [redacted] I am rejecting this response because: The issue is essentially not being addressed We have no intent to cheat anyone out of anything, that is preposterous We have simply asked for them to provide an itemized invoice because we want to pay them in total for the work they completed We believe and have been advised this is a reasonable request considering the way the working relationship concluded Star has been asked to provide this information on a number of occasions and Mr***, personally gave his word to me in the presence of witnesses that he would provide this itemized invoice.They did not complete the work for which they were contracted The only aspect of their work that met reasonable and professional standards was the roofing and gutters We recognize they invested time, money and labor in the other aspects of the project and have asked them to represent their position in writing so we can come to a reasonable conclusion on the matter We are waiting for an itemized invoice Regards, [redacted]