Star Mechanical Edmonton

On April 25 I had Star Mechanical do an assessment of my basement plumbing after a backup event. The technician came and identified a sag in my service line and a separation in my yard and located it in my yard with paint. My insurance covers service line repairs so I opened a claim and my adjuster required the report documenting the initial findings to support the claim. In the following weeks I reached out to Star Mechanical repeatedly to get some kind of documentation to give my adjuster. They did provide me with 2 screenshots and 1 video. I spoke to 2 separate service managers and followed up with both and still got no report. Today (June 1) I had another contractor come and reinspect the line so I could get the documentation I needed to support my insurance claim. The second contractor inspected my line and could identify no separation. It seems as though Star Mechanical's technician inspected and located my storm water line and not my service line.