Star MotorBike & ATV

Business Response to a Complaint Complaint ID#: [redacted] Company Name: star motorbike & atv Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: On June 24, 2016, customer called Star MotorBike asking why his battery was dead on April 22, He was reminded that his moped has major wiring issues which will continue to cause problems, but the labor cost to repair would exceed the value of mopedHe was informed that different circumstances could drain battery ...key left on, repetitive attempts to start, wiring problem, bad battery, etcHe was told we could not diagnose, nor repair over phoneIt was made very clear to him that the battery, purchased April 20,2016, had a year warranty and would be replaced at no cost if it was badHe continued to question why his moped would not start, but there was no more we could help him via phoneHe then began to call repetitively and not respond when phone answeredHe was asked to stop calling, but to bring moped or battery to Star MotorBike for us to checkSent on: 7/6/11:32:AM

I took my 50cc moped to Star to get it serviced on April 20th to have my brake lights, and my push starter fixedThey charged me for a battery and labor which added up to be dollarsOn the 27th of April, my moped was back to the way it was before I had brought it thereI then took the moped back and they charged up the battery free of charge and sent me on my wayI've had no problems with it until a month later and I've had to kick start the moped each time and my lights are not properly workingI called Star to speak to a manager about the situation and what actions I needed to take to fix the problemShe simply said that it was not her problem, and there was nothing she could do about itShe told me she was the manager/owner but she was talking to me (a customer) like I had no reason to call and that she was too busy to deal with me

WHITE-SPACE: pre-wrap BACKGROUND-COLOR: transparent'>To Whom it may Concern:
On November 22, 2014, Mr*** did purchase a 49cc moped from Star MotorBike & ATVHe returned later concerned about speed of mopedStore owner, *** ***, made carburetor adjustments on moped and allowed Mr*** to ride other mopedsMr*** seemed to leave satisfied with purchaseOur sales receipt also states no return/refund on used itemsMr*** was also made aware of moped definition for State of KentuckyKRS 6(b) “Moped means either a motorized bicycle whose frame design may include one or more horizontal crossbars supporting a fuel tank so long as it also has pedals, or a motorized bicycle with a step-through type frame which may or may not have pedals rated no more than two brake horsepower, a cylinder capacity not exceeding fifty cubic centimeters, an automatic transmission not requiring clutching or shifting by the operator after the drive system is engaged, and capable of a maximum speed of not more than thirty (30) miles per hour”
Prior to purchase, moped was not represented to exceed speed allowed by lawSincerely,
*** ***

I took my 50cc moped to Star to get it serviced on April 20th to have my brake lights, and my push starter fixedThey charged me for a battery and labor which added up to be dollarsOn the 27th of April, my moped was back to the way it was before I had brought it thereI then took the moped back and they charged up the battery free of charge and sent me on my wayI've had no problems with it until a month later and I've had to kick start the moped each time and my lights are not properly workingI called Star to speak to a manager about the situation and what actions I needed to take to fix the problemShe simply said that it was not her problem, and there was nothing she could do about itShe told me she was the manager/owner but she was talking to me (a customer) like I had no reason to call and that she was too busy to deal with me

Business Response to a Complaint Complaint ID#: *** Company Name: star motorbike & atv Company Contact: *** *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** * *** Staff Member:
Response: On June 24, 2016, customer called Star MotorBike asking why his battery was dead on April 22, He was reminded that his moped has major wiring issues which will continue to cause problems, but the labor cost to repair would exceed the value of mopedHe was informed that different circumstances could drain battery ...key left on, repetitive attempts to start, wiring problem, bad battery, etcHe was told we could not diagnose, nor repair over phoneIt was made very clear to him that the battery, purchased April 20,2016, had a year warranty and would be replaced at no cost if it was badHe continued to question why his moped would not start, but there was no more we could help him via phoneHe then began to call repetitively and not respond when phone answeredHe was asked to stop calling, but to bring moped or battery to Star MotorBike for us to checkSent on: 7/6/11:32:AM

Business Response to a Complaint Complaint ID#: *** Company Name: star motorbike & atv Company Contact: *** *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** * *** Staff Member:
Response: On June 24, 2016, customer called Star MotorBike asking why his battery was dead on April 22, He was reminded that his moped has major wiring issues which will continue to cause problems, but the labor cost to repair would exceed the value of mopedHe was informed that different circumstances could drain battery ...key left on, repetitive attempts to start, wiring problem, bad battery, etcHe was told we could not diagnose, nor repair over phoneIt was made very clear to him that the battery, purchased April 20,2016, had a year warranty and would be replaced at no cost if it was badHe continued to question why his moped would not start, but there was no more we could help him via phoneHe then began to call repetitively and not respond when phone answeredHe was asked to stop calling, but to bring moped or battery to Star MotorBike for us to checkSent on: 7/6/11:32:AM

Business Response to a Complaint
Complaint ID#:
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Company Name: star motorbike & atv
Company Contact: [redacted]
Company Phone: [redacted]
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: On June 24, 2016, customer called Star MotorBike asking why his battery was dead on April 22, He was reminded that his moped has major wiring issues which will continue to cause problems, but the labor cost to repair would exceed the value of mopedHe was informed that different circumstances could drain battery ...key left on, repetitive attempts to start, wiring problem, bad battery, etcHe was told we could not diagnose, nor repair over phoneIt was made very clear to him that the battery, purchased April 20,2016, had a year warranty and would be replaced at no cost if it was badHe continued to question why his moped would not start, but there was no more we could help him via phoneHe then began to call repetitively and not respond when phone answeredHe was asked to stop calling, but to bring moped or battery to Star MotorBike for us to checkSent on: 7/6/11:32:AM

My husband had mechanical issues on his Suzuki motorcycle while traveling from N. Ky. to Florida. He called me from the side of the expressway to Google search a motorcycle repair shop in the Bowling Green area. I was able to find three but only Star MotorBike & ATV was open. My husband was able to get a tow truck to take the bike to Star. The staff at Star treated him wonderfully. They stayed late to diagnose the issue and one of the staff even took time from his evening to go retrieve the part that was needed. Another staff member gave my husband a ride to a nearby hotel. My husband's trip was delayed by 24 hours but the staff at Star made it much easier for him. I can't thank them enough!! Outstanding customer service!